Improving the Quality of East and West European Public Services
Latest Publications

TOTAL DOCUMENTS

20

(FIVE YEARS 0)

H-INDEX

1

(FIVE YEARS 0)

Published By Routledge

9781351155922

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Do Western Quality Models Work in CEE Countries? Some Insights from the Hungarian Perspective

Improving the Quality of East and West European Public Services ◽

10.4324/9781351155922-9 ◽

2017 ◽

pp. 107-116 ◽

Author(s):

György Jenei ◽

László Gulácsi

Keyword(s):

Download Full-text

Benchmarking the Quality of Slovenian Life-Event Portals

Improving the Quality of East and West European Public Services ◽

10.4324/9781351155922-17 ◽

2017 ◽

pp. 208-221 ◽

Author(s):

Mirko Vintar ◽

Mateja Kunstelj ◽

Anamarija Leben

Keyword(s):

Download Full-text

Quality Assurance of Public Administration Programmes in Poland

Improving the Quality of East and West European Public Services ◽

10.4324/9781351155922-12 ◽

2017 ◽

pp. 143-156

Author(s):

Witold Mikułowski

Keyword(s):

Quality Assurance ◽

Public Administration

Download Full-text

Improving the Quality of Services Delivered in Ireland: Different Approaches to the Challenge of Change

Improving the Quality of East and West European Public Services ◽

10.4324/9781351155922-5 ◽

2017 ◽

pp. 57-71

Author(s):

Peter C. Humphreys

Keyword(s):

Quality Of Services

Download Full-text

Early Experience with Performance Management in Hungary, Albania and Georgia: Assessing its Potential for Local Service Improvement

Improving the Quality of East and West European Public Services ◽

10.4324/9781351155922-3 ◽

2017 ◽

pp. 25-42

Author(s):

Katharine Mark ◽

Ritu Nayyar-Stone

Keyword(s):

Performance Management ◽

Early Experience ◽

Service Improvement ◽

Download Full-text

Improving Public Services Through E-Government and Citizen Engagement: Comparing Emerging Lessons in East and West European Countries

Improving the Quality of East and West European Public Services ◽

10.4324/9781351155922-20 ◽

2017 ◽

pp. 252-256

Author(s):

Tony Bovaird

Keyword(s):

Public Services ◽

European Countries ◽

Citizen Engagement ◽

East And West ◽

Download Full-text

A Strategic Approach to Improving Service Quality without High Levels of Stakeholder Ownership: the Case of the City of Tallinn

Improving the Quality of East and West European Public Services ◽

10.4324/9781351155922-18 ◽

2017 ◽

pp. 222-235

Author(s):

Viola Rea-Soiver

Keyword(s):

Service Quality ◽

Strategic Approach ◽

Download Full-text

The Use of ICT in Polish Local Authorities: Improving the Quality of Local Democracy and Public Services

Improving the Quality of East and West European Public Services ◽

10.4324/9781351155922-16 ◽

2017 ◽

pp. 193-207

Author(s):

Marcin Sakowicz

Keyword(s):

Public Services ◽

Local Democracy ◽

Local Authorities

Download Full-text

The Usefulness of Quality Accreditation Systems for Public Service Improvement: Comparing Emerging Lessons in East and West European Countries

Improving the Quality of East and West European Public Services ◽

10.4324/9781351155922-15 ◽

2017 ◽

pp. 187-190

Author(s):

Katarina Staronova ◽

Elke Löffler

Keyword(s):

Public Service ◽

European Countries ◽

Service Improvement ◽

East And West ◽

Download Full-text

Can Teamwork Improve Public Services? An Empirical Analysis of Two Spanish Public Agencies

Improving the Quality of East and West European Public Services ◽

10.4324/9781351155922-6 ◽

2017 ◽

pp. 72-84

Author(s):

Salvador Parrado Díez

Keyword(s):

Empirical Analysis ◽

Public Services ◽

Public Agencies

Download Full-text