Examining the role of user experience with branded apps in continuance use intention

2021 ◽  
Vol 13 (1) ◽  
pp. 81
Author(s):  
Seyed Mehdi Mirmehdi
Keyword(s):  
User Experience

Enhancing User Experience in Financial Services

2014 ◽  
Vol 6 (2) ◽  
pp. 12-22
Author(s):  
Fatma Molu ◽  
Nur Findik ◽  
Mustafa Dalci
Keyword(s):  
User Experience ◽  
Financial Services ◽  
Return On Investment ◽  
Customer Relationship ◽  
Specific Context ◽  
User Research ◽  
Banking Service ◽  
Digital Environments

The domain of User Experience (UX) involves studying, designing for and evaluating the experiences that people have through the use of a system. This use takes place in a specific context, which has an impact on, or contributes to, the UX. As enterprises make a focus on the customer integral to their strategies, they need to recognize that technology developments are changing the customer relationship. In today's world, a great number of interactions between financial services and their customers have moved to digital environments and as a result a user interface design's significance increases in shaping the digital, financial experience.Based on this increasing importance, this paper proposes the role of usability studies for return on investment, along with a case study carried out in Kuveyt Turk Participation Bank. It involves an extended user research of online bank services which resulted with new specifications to be applied in the new corporate online banking service.

scholarly journals Evaluating Localized MOOCs: The Role of Culture on Interface Design and User Experience

IEEE Access ◽  
2020 ◽  
Vol 8 ◽  
pp. 107927-107940
Author(s):  
Shuqing Liu ◽  
Tianyi Liang ◽  
Shuai Shao ◽  
Jun Kong
Keyword(s):  
User Experience ◽  
Interface Design

A Practioner-Centered Assessment of a User-Experience Framework

2007 ◽  
pp. 96-127
Author(s):  
Peter Wright ◽  
John McCarthy ◽  
Lisa Meekison
Keyword(s):  
Content Analysis ◽  
User Experience ◽  
Internet Shopping ◽  
Action Research Project ◽  
Thematic Content Analysis ◽  
Sequential Structure ◽  
Spatio Temporal ◽  
Participative Action Research ◽  
Ongoing Programme

In this paper we outline a relational approach to experience, which we have used to develop a practitioner-oriented framework for analysing user experience. The framework depicts experience as compositional, emotional, spatio-temporal, and sensual, and as intimately bound up with a number of processes that allow us to make sense of experience. It was developed and assessed as part of a participative action research project involving interested practitioners. We report how these practitioners used the framework, what aspects of experience they felt that it missed, and how useful they found it as a tool for evaluating Internet shopping experiences. A thematic content analysis of participants’ reflections on their use of the framework to evaluate Internet shopping experiences revealed some strengths and some weaknesses. For example, certain features of the framework led participants to reflect on aspects of experience that they might not otherwise have considered e.g. the central role of anticipation in experience. The framework also captured aspects of experience that relate to both the sequential structure of the activity and its subjective aspects. However it seemed to miss out on the intensity of some experiences and participants sometimes found it difficult to distinguish between some of the sense making processes, for example, interpreting and reflecting. These results have helped to refine our approach to deploying the framework and have inspired an ongoing programme of research on experience-centered design.

scholarly journals Promoting the consumer voice: the role of Healthwatch Salford's Enter and View programme

2019 ◽  
Vol 21 (11) ◽  
pp. 621-624 ◽  
Author(s):  
Jacqueline Leigh ◽  
Delana Lawson ◽  
Safia Griffin ◽  
Natalie Yates Bolton
Keyword(s):  
User Experience ◽  
Care Home ◽  
Constructive Feedback ◽  
Consumer Voice

The daily business of running a care home means that, outside of regulatory inspections, assessing and improving the user experience can often be forgotten. Healthwatch Salford discuss their process of gaining constructive feedback using their innovative Enter and View programme

scholarly journals Role of the Multimodal Centre in Shaping Sustainable Mobility and Quality of Life in a Medium-sized City – Nysa Case Study

2020 ◽  
Vol 64 (186) ◽  
pp. 97-110
Author(s):  
Maja Fojud ◽  
Artur Fojud
Keyword(s):  
Quality Of Life ◽  
Public Space ◽  
User Experience ◽  
Universal Design ◽  
Three Dimensions ◽  
Basic Solution ◽  
Sustainable Mobility ◽  
The City

The article presents the results of the evaluation of the relationship between the way of shaping public space related to ensuring sustainable mobility in the city and the experiences of users influencing the perceptible quality of life. The assessment was carried out for one of the medium-sized cities, which was included in the list of cities threatened with exclusion. The subject of the evaluation was the city multimodal centreorganised around the railway station in Nysa. The aim of the research was to identify a selected, small group of key challenges and recommendations aimed at improving user experience in using a multimodal centre in the city. The article highlights the role of service infrastructure (stops, stations, transfer centres) in the ecosystem of sustainable urban mobility. Each element of this ecosystem (designed in accordance with the idea of universal design) can have a significant impact on the improvement of the perceptible (declared) quality of life in the city, if the applied solutions positively influence the user’s experience (including the sense of comfort and care). The authors focused on the current state of play in order to identify the key areas of intervention needed to improve the user experience in using the multimodal centre in a small and medium sized city. Attention was paid not only to the aspect of infrastructure accessibility, but also to the relations between urban, architectural and engineering solutions in the context of their impact on the assessment of the multimodal centre in terms of its usefulness in three dimensions: functional, rational and perceptible. The summary outlines the process of achieving from the basic solution standard to interoperability. This knowledge will allow better decision making in the planning of user-oriented projects in the city. This may be of particular importance when the conscious objective of the action is to achieve the level of interoperability expected by users of facilities such as, inter alia, a multimodal centre, which is one element of an urban public space with a significant impact on the quality of life of the citizen. Keywords: user experience, quality of life, universal design, interoperability, sustainable mobility

scholarly journals Beyond Remediation: The Role of Textual Studies in Implementing New Knowledge Environments

2012 ◽  
Vol 3 (1) ◽  
Author(s):  
Alan Galey ◽  
Richard Cunningham ◽  
Brent Nelson ◽  
Ray Siemens ◽  
Paul Werstine
Keyword(s):  
Open Source ◽  
Digital Media ◽  
Information Management ◽  
User Experience ◽  
Interface Design ◽  
Textual Studies ◽  
The Public ◽  
Digital World ◽  
New Knowledge

This article considers the role of textual studies in a digital world and reviews the work of a particular group of digital textual scholars. Specifically, the article examines the work of the Textual Studies team at the Implementing New Knowledge Environments project (INKE.ca), a group of digital textual scholars working on user experience, interface design, and information management with the goal of better understanding how reading is changing in the context of digital media.  INKE’s work rethinks what the book can become and aims to generate prototypes to be shared on an open-source basis with the public.

Investigation of the Role of Mobile Personalisation at Large Sports Events

2017 ◽  
Vol 9 (1) ◽  
pp. 1-15
Author(s):  
Xu Sun ◽  
Andrew May ◽  
Qingfeng Wang
Keyword(s):  
Data Collection ◽  
Field Study ◽  
User Experience ◽  
Mobile Device ◽  
Adaptive Systems ◽  
Target Population ◽  
Sports Events ◽  
The Spectator ◽  
The Impact

This article describes a field study investigating the impact on user experience of personalisation of content provided on a mobile device. The target population was Chinese spectators and the application was large sports events. A field-based experiment showed that provision of personalised content significantly enhanced the user experience for the spectator. Design implications are discussed, with general support for countermeasures designed to overcome recognised limitations of adaptive systems. The study also highlights the need for culturally sensitive methods for requirements capture, design, and data collection during experimentation.

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