The Framework of Web-Based Voice of the Customers Management for Business Process Management in Service Industry

2005 ◽  
pp. 168-177 ◽  
Author(s):  
Chong Un Pyon ◽  
SungMin Bae ◽  
Ji Young Woo ◽  
Sang Chan Park
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Service Industry ◽  
Web Based

scholarly journals Optimizing Player Management Processes in Sports: Translating Lessons from Healthcare Process Improvements to Sports

2021 ◽  
Vol 20 (2) ◽  
pp. 119-146
Author(s):  
J. Ranaweera ◽  
M. Zanin ◽  
D. Weaving ◽  
C. Withanage ◽  
G. Roe
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Service Industry ◽  
Professional Sports ◽  
Data Driven ◽  
Main Mode ◽  
Process Improvements ◽  
Management Processes ◽  
Healthcare Process

Abstract Typical player management processes focus on managing an athlete’s physical, physiological, psychological, technical and tactical preparation and performance. Current literature illustrates limited attempts to optimize such processes in sports. Therefore, this study aimed to analyze the application of Business Process Management (BPM) in healthcare (a service industry resembling sports) and formulate a model to optimize data driven player management processes in professional sports. A systematic review, adhering to PRISMA framework was conducted on articles extracted from seven databases, focused on using BPM to digitally optimize patient related healthcare processes. Literature reviews by authors was the main mode of healthcare process identification for BPM interventions. Interviews with process owners followed by process modelling were common modes of process discovery. Stakeholder and value-based analysis highlighted potential optimization areas. In most articles, details on process redesign strategies were not explicitly provided. New digital system developments and implementation of Business Process Management Systems were common. Optimized processes were evaluated using usability assessments and pre-post statistical analysis of key process performance indicators. However, the scientific rigor of most experiments designed for such latter evaluations were suboptimal. From the findings, a stepwise approach to optimize data driven player management processes in professional sports has been proposed.

Rola modelu CMMI w organizacjach procesocentrycznych

2013 ◽  
pp. 25-30
Author(s):  
Arkadiusz Jurczuk
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management

W artykule przedstawiono istotę i zasady oceny dojrzałości procesowej przedsiębiorstw oraz rolę modeli dojrzałości w podnoszeniu efektywności organizacji w kontekście paradygmatu Business Process Management. Zasadniczym celem poznawczym artykułu jest określenie zasad oceny dojrzałości według modelu CMMI oraz prezentacja nakładów i efektów wynikających z wdrożenia tego modelu. Wskazano także czynniki determinujące sukces wdrożenia modeli dojrzałości w praktyce biznesowej. (abstrakt oryginalny)

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