Law-Based Ontology for E-Government Services Construction – Case Study: The Specification of Services in Relationship with the Venture Creation in Switzerland

2010 ◽  
pp. 149-166
Author(s):  
Abdelaziz Khadraoui ◽  
Wanda Opprecht ◽  
Michel Léonard ◽  
Christine Aïdonidis
Keyword(s):  
Venture Creation ◽  
Government Services

Engineering User Requirements for e-Government Services: A Dutch Case Study

2008 ◽  
pp. 243-254 ◽  
Author(s):  
Lex van Velsen ◽  
Thea van der Geest ◽  
Marc ter Hedde ◽  
Wijnand Derks
Keyword(s):  
User Requirements ◽  
Government Services

E-Government's Role in Shifting the Paradigm of Performance in the Public Sector

2020 ◽  
pp. 497-514
Author(s):  
Lidia Noto
Keyword(s):  
Dynamic Simulation ◽  
Public Management ◽  
Structured Interviews ◽  
The Public ◽  
Government Services ◽  
The World ◽  
Critical Issues ◽  
Government Project ◽  
Feedback Structure

The emergence of e-government changed the world of the Public Administration (PA) and the discipline of Public Management dramatically. Through the presentation of a case- study of the municipality of Palermo, this article attempts to discuss the renewed need for assessing performance of e-government services in a local government and to disclose the main critical issues in accomplishing this evaluation. Palermo is experiencing the implementation of a second- generation e-government project that is embodied in the realization of a web portal. The conceptualization of a framework to assess the performance of the digital services appears to be crucial in order to improve the system and to avoid the errors of the first project. This work relies on a survey to the citizens and semi-structured interviews to managers in charge of the development of the project. System Dynamics, a particular kind of dynamic simulation, is used to provide the necessary feedback structure for identifying the determinants of the success of the portal.

Evaluation of E-government Services

2010 ◽  
pp. 400-417
Author(s):  
Shang-Ching Yeh ◽  
Pin-Yu Chu
Keyword(s):  
Service Quality ◽  
Government Service ◽  
Public Officials ◽  
Government Services ◽  
Empirical Results

Do e-government services meet citizens’ needs? This chapter examines the performance of e-government services from a citizen-centric perspective. This chapter, taking the Kaohsiung Citizen Electronic Complaint System (KCECS) in Taiwan as a case study, identifies satisfaction and service quality as evaluation indicators when assessing e-government services. The empirical results show that citizens perceive moderately positive satisfaction toward the e-complaint service, and that a citizen-centric approach for evaluating e-government service is desirable. Complaint resolving ability makes the most contribution to the overall satisfaction of e-complaint service, but remains the top priority for improvement of the KCECS. Some solutions are proposed to help public officials to meet citizens’ needs and thus better serve citizens.

Prey: startup and public institution alliance while struggling to retain talent

2019 ◽  
Vol 9 (4) ◽  
pp. 1-23
Author(s):  
Katherina Kuschel ◽  
Francisco Cotapos ◽  
Miguel-Ángel González ◽  
Nestor U. Salcedo
Keyword(s):  
Public Institution ◽  
Class Discussion ◽  
Corporate Management ◽  
Venture Creation ◽  
Graduate Courses ◽  
Content Type ◽  
Management Framework ◽  
Academic Level ◽  
Management Concepts

Learning outcomes The purpose of this paper is to study and identify the four core management principles of the POLC management framework: planning, organizing, leading and controlling. In particular, students are expected to understand that the classical conceptual frameworks used in strategic management are useful and valid for the planning principle in tech startups. Case overview/synopsis This case study presents the story of Tomás Pollak, founder and CEO of Prey, a software company dedicated to tracking stolen mobile devices. It covers a period of six years beginning at the foundation of the company in 2009 and up to 2015, when the company faced the choice of entering into an alliance with a government agency: The Investigations Police of Chile (PDI or Policía de Investigaciones de Chile). Tomás faced the decision of either going through with the alliance, while dealing with the dire need of recruiting and retaining company talent. This case highlights several management challenges and common strategies faced by entrepreneurs and is intended to spark a class discussion about how the relevance of these management concepts in the context of startups. Complexity academic level Undergraduate, MBA or Post-Graduate courses: Entrepreneurship, Venture Creation, Tech Ventures / Startups / Scaleups, Management / Corporate Management / Business Administration, Strategy. Supplementary materials Teaching Notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes. Subject code CSS 3: Entrepreneurship.

Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region

2010 ◽  
pp. 1100-1118
Author(s):  
Flavio Corradini
Keyword(s):  
Quality Assessment ◽  
Reference Model ◽  
Shared Services ◽  
Government Services ◽  
Government Quality ◽  
Digital Services ◽  
Quality Value ◽  
Quality Features

The quality assessment of e-government services is more and more emerging as a key issue within public administrations. Ensuring a proper quality of digital services is mandatory to satisfy citizens and firms’ needs and to accept the use of ICT in our lives. We propose a methodology for quality assessment that takes e-government quality features into account. We also define a reference model to provide a single quality value starting from a set of service parameters. To validate our approach we assess the goodness of the ‘TecUt’ shared services management system.

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