scholarly journals Business Intelligence to Improve the Quality of Local Government Services - Case-study in a Local Government Town Hall

Author(s):  
Rui Teixeira ◽  
Fernando Afonso ◽  
Bruno Oliveira ◽  
Filipe Portela ◽  
Manuel Filipe Santos
2018 ◽  
Vol 6 (1) ◽  
Author(s):  
Firrean Firrean

Special Economic Zones (SEZ) is a region with certain limits within the jurisdiction of Indonesia which is set to perform economic functions and obtain certain facilities. One SEZ developed in North Sumatra Province and included in the National Strategic Area (KSN) Medan - Binjai - Deli Serdang - Karo is SEZ Sei Mangke. SEZ Sei Mangke is defined in PP 29 of 2012 on 27 February 2012 and is the first KEK in Indonesia which was inaugurated its operation by President Joko Widodo on January 27, 2015. KSN Mebidangro itself is an area of priority spatial arrangement because it has a very important influence nationally against state sovereignty, defense and state security, economic, social, cultural, and / or environment, including areas designated as world heritage. This research is an evaluative research intended to find out the end of a policy program in order to determine recommendation of last policy by using CIPO model which includes four stages: (1) context, (2) input, (3) process, and (4) output. The research method used is case study by applying qualitative research that aims to make an accurate interpretation of the characteristics of the object under study. Findings on the evaluation context indicate that the program is generally running well, but some aspects of synergy and policy optimization as well as financing support from central and local government need to be improved. In the input evaluation, and evaluation process some aspects need to be improved because the findings show the weakness of some aspects is the result of lack of synergy and optimization of policy and support from local government. Interesting from the evaluation of ouput is that with some weaknesses in the input and process components, it turns out the evaluation findings ouput show Seek Mangke SEZ development can still run well. The recommendation of this research is to improve the quality of policy synergy / program of SEZ Seek development by improving several aspects that are categorized in each stage of evaluation


2010 ◽  
Vol 14 (14) ◽  
pp. 91-101
Author(s):  
Grzegorz Masik

The Quality of Life of Suburbanities: A Case Study of the Gdańsk Agglomeration The article explains the meaning of the concept of ‘quality of life’, placing emphasis on its subjective dimension. As the concept is more and more discussed in the literature, the author intends to examine the satisfaction within public spaces for which local government is responsible. According to research made in Canada it is worth measuring not only satisfaction as such but also the importance of its constituent dynamics. Therefore, a survey made in the suburbs of the Gdańsk agglomeration asked respondents about their satisfaction with public transport, roads, environment, etc., including questions about the relative importance of such issues. The combination of satisfaction and importance provide the overall quality of life. At the end of the paper the author considers if there is a chance to improve the quality of life through a brief analysis of local governments expenditure.


Author(s):  
Lapo Mola ◽  
Cecilia Rossignoli ◽  
Andrea Carugati ◽  
Antonio Giangreco

This exploratory study analyses the effects of the technical and organisational characteristics of business intelligence systems (BIS) on knowledge sharing, collaboration, and decision-making processes. The authors conducted a two-phase multi-method investigation. First, we surveyed 30 enterprises using BIS on a regular basis; then, we engaged in an in-depth case study with one of the respondent companies. Our results show that, on average, the technical and organisational characteristics of the BIS are positively associated with an increase in knowledge sharing, leading to an improvement in internal collaboration that subsequently brings improvement in the quality of decision-making. This case study adds that the way the BIS is designed and appropriated in organisations is important in obtaining such results is. A BIS being designed so that it can be appropriated by the general employee base is key in obtaining the desired organizational impacts. This suggests some requirements for BIS design that we will discuss in terms of theoretical and managerial implications.


2009 ◽  
Vol 23 (5) ◽  
pp. 574-590 ◽  
Author(s):  
Laura Cousens ◽  
Martha L. Barnes

The social embeddedness of economic interaction has emerged at the forefront of economic sociology over the last 15 years. In the context of sport, however, little research has been undertaken to enhance our understanding of how the socialized context surrounding sport organizers, local governments, and corporate sponsors impact decisions affecting sport delivery. Therefore, the purpose of this case study is to explore the social embeddedness of decision makers in sport organizations and the local government that shape sport delivery in one community. An embedded perspective of economic interactions considers the continuity of relationships that generate particular behaviors, norms, and expectations. In-depth interviews with the leaders of this community’s sport organizations and the members of its local government were undertaken to gain insight into the nature of how decisions pertaining to sport delivery were shaped and constrained by the social context in which they were bounded. The results of this research suggest that the informal interaction among community leaders in sport and politics served to inhibit change in the way sport programs were delivered in this community. Further, taken for granted assumptions of city leaders about the type, number, and quality of sports delivered to the residents resulted in fewer opportunities for sport participation, despite an awareness of the limitations of the existing programs.


GeoTextos ◽  
2014 ◽  
Vol 10 (1) ◽  
Author(s):  
Vandervilson Alves Carneiro ◽  
Pedro Oliveira Paulo ◽  
Eduardo Morais Lima Melo

A presente contribuição apresenta algumas considerações sobre a dinâmica dos processos de degradação da paisagem do tipo voçorocas no Município de Palmelo, Estado de Goiás, localizado na Microrregião de Pires do Rio. Através de trabalho de campo, as voçorocas localizadas em áreas rurais do município e que apresentam comprometimento do lençol freático foram devidamente mapeadas e catalogadas. Infelizmente, nota-se que as voçorocas continuam em franca expansão, pois não há nenhuma medida ou projeto que vise à contenção, à interrupção ou à redução destas voçorocas por parte do poder público local. Adicionalmente, o descarte clandestino de lixo, entulho e refugos de origens diversas continuam sendo lançados nestas estruturas, comprometendo a saúde da população rural e a qualidade do lençol freático associado. Dessa forma, o estudo de caso detalhado e pormenorizado das voçorocas, bem como sua catalogação e identificação, propõem sugestões básicas úteis para contenção e a interrupção do descarte clandestino de entulho e lixo, acidentes, quedas e mortes, bem como dirimir este importante fator de degradação da paisagem. Abstract THE DEGRADED LANDSCAPES OF THE PALMELO MUNICIPALITY IN GOIAS STATE: THE STUDY OF THE GULLIES BY MEANS OF FIELDWORK This work presents some considerations about the dynamics of degraded landscapes processes, like gullies, located in Palmelo, Goiás State, within Pires do Rio Microregion. Throughout a complete fieldwork, the gullies, in rural areas, that threat to underlying water table were mapped and cataloged. Unfortunately, one notices that gullies continually increase in size and number, mainly because there are no projects in order to restraint or reduce them promoted by local government. Besides, the illegal disposing of great amounts of waste still into the gullies, affects the quality of people’s life as well as the water table associated to them. Nevertheless, a very detailed case study of gullies, their cataloguing and identification, may help in the proposition of procedures to prevent and avoid illegal dumping of rubbish and waste, reduce the risks of accidents and eliminates these important factors of landscape degradation.


2021 ◽  
Vol 1 (2) ◽  
pp. 118-127
Author(s):  
Sarwani Sarwani

This study was conducted in the midst of the lack of studies on local government communication in developing countries. Existing studies tend to attribute performance in this area to central government. The contribution of this study is related to exploring the practice of government communication in the context of local government in countries towards democracy. The author uses the communication of the local government of South Kalimantan Province in its services to stakeholders as a case study. The results of the analysis of various documents, observations and in-depth interviews related to the communication performance of local government in South Kalimantan from January to October 2020 were compiled and analyzed using Miles and Huberman data analysis techniques. In conclusion, the results of the study show that the quality of local government communication is influenced by various factors, both structural and management. Although management factors remain important, in the case of South Kalimantan, structural factors have more influence on local government communications. While the communication performance of local government has not involved active participation from the bottom, it is more elite-oriented than public-oriented. Local government officials are less responsive and still communicate downward, so that the ideas of professionalizing local government communication are still limited to expectations rather than reality. This study recommends that local government communication can be effective if it is participatory, ie has a vision and mission of community empowerment and citizen involvement in participation for local government policy planning and implementation.


2019 ◽  
Vol 56 (5) ◽  
pp. 1503-1528 ◽  
Author(s):  
Domingo Morel ◽  
Sally A. Nuamah

What factors influence citizens’ perceptions of local government services? To answer this question, we examine citizens’ perceptions of public education in post-Katrina New Orleans. Following Hurricane Katrina, New Orleans began to transform most of its traditional public schools into charters. Although studies show that test scores have improved since the mass adoption of charters post-Katrina, surveys show that most Black citizens in New Orleans do not perceive that the New Orleans schools have improved post-Katrina. A majority of White residents, however, perceive that the schools are better post-Katrina. Relying on a survey of New Orleans residents, we argue that local shifts in political power by race help explain the racial differences in perceptions of the public schools. The study’s findings suggest that perceptions of the quality of public goods are shaped by perceptions of “who governs?”


2010 ◽  
pp. 1100-1118
Author(s):  
Flavio Corradini

The quality assessment of e-government services is more and more emerging as a key issue within public administrations. Ensuring a proper quality of digital services is mandatory to satisfy citizens and firms’ needs and to accept the use of ICT in our lives. We propose a methodology for quality assessment that takes e-government quality features into account. We also define a reference model to provide a single quality value starting from a set of service parameters. To validate our approach we assess the goodness of the ‘TecUt’ shared services management system.


2018 ◽  
Vol 32 (1) ◽  
pp. 150-157
Author(s):  
Judyta Kabus ◽  
Radomir Kana ◽  
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