Engineering User Requirements for e-Government Services: A Dutch Case Study

2008 ◽  
pp. 243-254 ◽  
Author(s):  
Lex van Velsen ◽  
Thea van der Geest ◽  
Marc ter Hedde ◽  
Wijnand Derks
Keyword(s):  
User Requirements ◽  
Government Services

User requirements of social media for the elderly: a case study in Taiwan

2013 ◽  
Vol 32 (9) ◽  
pp. 920-937 ◽  
Author(s):  
Wen Huei Chou ◽  
Yu-Ting Lai ◽  
Kuang-Hsia Liu
Keyword(s):  
Social Media ◽  
The Elderly ◽  
User Requirements

The cost-sensitive approximation of neighborhood rough sets and granular layer selection

2021 ◽  
pp. 1-11
Author(s):  
Jie Yang ◽  
Tian Luo ◽  
Lijuan Zeng ◽  
Xin Jin
Keyword(s):  
Rough Sets ◽  
Granular Layer ◽  
User Requirements ◽  
Extended Model ◽  
Target Concept ◽  
Approximation Model ◽  
Neighborhood Rough Sets ◽  
The Cost ◽  
Monotonically Decrease

Neighborhood rough sets (NRS) are the extended model of the classical rough sets. The NRS describe the target concept by upper and lower neighborhood approximation boundaries. However, the method of approximately describing the uncertain target concept with existed neighborhood information granules is not given. To solve this problem, the cost-sensitive approximation model of the NRS is proposed in this paper, and its related properties are analyzed. To obtain the optimal approximation granular layer, the cost-sensitive progressive mechanism is proposed by considering user requirements. The case study shows that the reasonable granular layer and its approximation can be obtained under certain constraints, which is suitable for cost-sensitive application scenarios. The experimental results show that the advantage of the proposed approximation model, moreover, the decision cost of the NRS approximation model will monotonically decrease with granularity being finer.

E-Government's Role in Shifting the Paradigm of Performance in the Public Sector

2020 ◽  
pp. 497-514
Author(s):  
Lidia Noto
Keyword(s):  
Dynamic Simulation ◽  
Public Management ◽  
Structured Interviews ◽  
The Public ◽  
Government Services ◽  
The World ◽  
Critical Issues ◽  
Government Project ◽  
Feedback Structure

The emergence of e-government changed the world of the Public Administration (PA) and the discipline of Public Management dramatically. Through the presentation of a case- study of the municipality of Palermo, this article attempts to discuss the renewed need for assessing performance of e-government services in a local government and to disclose the main critical issues in accomplishing this evaluation. Palermo is experiencing the implementation of a second- generation e-government project that is embodied in the realization of a web portal. The conceptualization of a framework to assess the performance of the digital services appears to be crucial in order to improve the system and to avoid the errors of the first project. This work relies on a survey to the citizens and semi-structured interviews to managers in charge of the development of the project. System Dynamics, a particular kind of dynamic simulation, is used to provide the necessary feedback structure for identifying the determinants of the success of the portal.

Case Study Findings from Human Interaction with Web E-Services

2012 ◽  
pp. 257-276
Author(s):  
Kamaljeet Sandhu
Keyword(s):  
Qualitative Data ◽  
Human Interaction ◽  
User Requirements ◽  
User Friendly ◽  
Insight Into

Case study findings may provide a deeper insight into human interaction with web e-services. The qualitative data that was captured in this study suggests that human interaction with web e-services may make the user task difficult, and that the user expectation about the system not meeting user requirements may downgrade the system’s use. Introducing an e-services system without integrating the user-friendly characteristics may have the effect of introducing complexity. Initial staff impressions of the system were formed on the basis of their expectations. When task outcomes did not meet their expectations, staff tried and then avoided its use.

Evaluation of E-government Services

2010 ◽  
pp. 400-417
Author(s):  
Shang-Ching Yeh ◽  
Pin-Yu Chu
Keyword(s):  
Service Quality ◽  
Government Service ◽  
Public Officials ◽  
Government Services ◽  
Empirical Results

Do e-government services meet citizens’ needs? This chapter examines the performance of e-government services from a citizen-centric perspective. This chapter, taking the Kaohsiung Citizen Electronic Complaint System (KCECS) in Taiwan as a case study, identifies satisfaction and service quality as evaluation indicators when assessing e-government services. The empirical results show that citizens perceive moderately positive satisfaction toward the e-complaint service, and that a citizen-centric approach for evaluating e-government service is desirable. Complaint resolving ability makes the most contribution to the overall satisfaction of e-complaint service, but remains the top priority for improvement of the KCECS. Some solutions are proposed to help public officials to meet citizens’ needs and thus better serve citizens.

Organization Goal-Oriented Requirements Elicitation Process to Enhance Information System

2016 ◽  
Vol 6 (6) ◽  
pp. 3188
Author(s):  
Fransiskus Adikara ◽  
Bayu Hendradjaya ◽  
Benhard Sitohang
Keyword(s):  
Information System ◽  
Requirements Elicitation ◽  
Point Of View ◽  
User Requirements ◽  
New Information ◽  
Distribution Company ◽  
Elicitation Process ◽  
High Level ◽  
Stakeholder Requirements

<p><span>This paper introduces and proposes an approach in goal-oriented requirements elicitation process that using Key Performance Indicators (KPIs), in information system enhancement process. KPIs can be used to control and reduce user requirements problems caused by personal interests of users in requirements elicitation process. An information system enhancement project for a distribution company has been used as a case study to demonstrate this approach. The case study shows that the requirements can be elicited from the organization goals and current information system condition rather than from user requirements. This approach also showed that KPIs have been able to control some user requirements that have difference point of view with high level stakeholder requirements. Compared with the previous research, IT goals and KPIs are more easily identified in the enhancement process rather than through development of a brand new information system.</span></p>

Sign in / Sign up

Export Citation Format

Share Document