Epidemiology and Health Care Quality Management

1995 ◽  
pp. 149-170 ◽  
Author(s):  
Marie E. Sinioris ◽  
Kevin L. Najafi
Keyword(s):  
Health Care ◽  
Quality Management ◽  
Health Care Quality ◽  
Care Quality

Quality of health care and patient satisfaction

2010 ◽  
Vol 15 (2) ◽  
pp. 92-101 ◽  
Author(s):  
Hatice Camgöz‐Akdağ ◽  
Mosad Zineldin
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Quality Management ◽  
Health Care Quality ◽  
Care Quality ◽  
Content Type ◽  
Management Processes ◽  
Future Direction ◽  
Effective Health Care

PurposeThe aim of this research is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Istanbul evaluate quality of health care to be similar or different to that of the Kazakhstani, Egyptian and Jordanian patients.Design/methodology/approachA conceptual model including behavioural dimensions of patient‐physician relationships and patient satisfaction has been used for approach. As the empirical research setting, this study concerns people who are or were patients once in Istanbul hospitals.FindingsThe questionnaire was taken from another research regarding Egyptian and Jordanian medical clinics. The same research was also done by the authors in Kazakhstan in 2008. A total of 48 items (attributes) of the newly developed five quality dimensions (5Qs) by the second author were identified to be the most relevant.Practical implicationsThe results of this study can be used by the hospitals to reengineer and redesign creatively their quality management processes and the future direction of their more effective health care quality strategies.Originality/valueA 5Qs model to measure the patients' satisfaction of medical care is proposed as for previous studies for Kazakhstanian, Egyptian and Jordanian hospitals. As mentioned previously the 5Qs model encompasses technical, functional, interaction, infrastructure and the atmosphere qualities and services. The results can be used by the hospitals to reengineer and redesign creatively their quality management processes and the future direction of their more effective health care quality strategies.

Health-care quality management using the MBHCP excellence model

2013 ◽  
Vol 24 (1-2) ◽  
pp. 119-137 ◽  
Author(s):  
Sang M. Lee ◽  
DonHee Lee ◽  
David L. Olson
Keyword(s):  
Health Care ◽  
Quality Management ◽  
Health Care Quality ◽  
Care Quality

scholarly journals HEALTH CARE QUALITY MANAGEMENT SYSTEM: ASSESSMENT BY DOCTORS OF MILITARY HEALTH ORGANIZATIONS

2021 ◽  
pp. 2-13
Author(s):  
D.Y. Klimenkov ◽  
T.V. Kalinina
Keyword(s):  
Health Care ◽  
Quality Management ◽  
Management System ◽  
Health Care Quality ◽  
Quality Management System ◽  
Subjective Assessment ◽  
Care Quality ◽  
Healthcare Organizations ◽  
Military Health ◽  
Military Healthcare

For the successful functioning of the health care quality management system in military healthcare organizations, a high degree of personnel involvement is required as the main resource for ensuring it. 157 doctors took part in a sociological survey conducted in three military hospitals of Belarus. Along with a high subjective assessment of the quality of medical care provided by the military healthcare organization, where the respondents work, there is a low level of awareness and involvement in the health care quality management system.

Patient satisfaction and brand loyalty in health-care organizations in India

2017 ◽  
Vol 11 (1) ◽  
pp. 73-87 ◽  
Author(s):  
Vinay Sharma
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Quality Management ◽  
Conceptual Model ◽  
Health Care Quality ◽  
Care Quality ◽  
Care Organization ◽  
Total Quality ◽  
Content Type ◽  
New Instrument

Purpose This paper aims to examine the major factors affecting patients’ satisfaction and loyalty at a health-care organization in India. Design/methodology/approach A conceptual model has been developed that includes the behavioural dimensions of total quality management (TQM), patient satisfaction and loyalty. This study is exploratory in nature and has used the existing literature to build the conceptual model. Findings A solution for improving the quality of health-care services can be found in the application of total relationship management and TQM, together with a customer orientation strategy. Practical implications The results can be used creatively by hospitals to re-engineer and redesign their quality management processes and reorient the future directions of their more effective health-care quality strategies. Originality/value In this research, a study is described involving a new instrument and a new method which assure a reasonable level of relevance, validity and reliability, while being explicitly change-oriented.

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