Probabilistic hesitant fuzzy Set (PHFs) is the most powerful and comprehensive idea to support more complexity than developed fuzzy set (FS) frameworks. In this paper, it can explain a novel, improved TOPSIS-based method for multi-criteria group decision-making (MCGDM) problem through the Probabilistic hesitant fuzzy environment, in which the weights of both experts and criteria are completely unknown. Firstly, we discuss the concept of PHFs, score functions and the basic operating laws of PHFs. In fact, to compute the unknown weight information, the generalized distance measure for PHFs was defined based on the Probabilistic hesitant fuzzy entropy measure. Second, MCGDM will be presented with the PHF information-based decision-making process.