Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ◽

10.1007/978-3-030-24823-9_7 ◽

2019 ◽

pp. 149-171 ◽

Author(s):

Chih-Wei Hsieh

Keyword(s):

Emotional Labor ◽

Situational Contexts

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Supplemental Material for On the Costs and Benefits of Emotional Labor: A Meta-Analysis of Three Decades of Research

Journal of Occupational Health Psychology ◽

10.1037/a0022876.supp ◽

2011 ◽

Keyword(s):

Emotional Labor ◽

Meta Analysis ◽

Costs And Benefits

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Hidden in plain sight: Uncovering the emotional labor of Black women students at historically White colleges and universities.

Journal of Diversity in Higher Education ◽

10.1037/dhe0000161 ◽

2019 ◽

Author(s):

Bridget Turner Kelly ◽

Paige J. Gardner ◽

Joakina Stone ◽

Ashley Hixson ◽

Di-Tu Dissassa

Keyword(s):

Women Students ◽

Black Women ◽

Emotional Labor ◽

Colleges And Universities ◽

Historically White

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Interactive Effects Of Emotional Labor And Regulatory Focus On Diet And Alcohol Behaviors

PsycEXTRA Dataset ◽

10.1037/e506382017-001 ◽

2017 ◽

Author(s):

Taylor K. Lauricella ◽

Chu-Hsiang Chang

Keyword(s):

Emotional Labor ◽

Regulatory Focus ◽

Interactive Effects ◽

Alcohol Behaviors

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Control As A Moderator Of The Relationship Between Customer Incivility And Emotional Labor

PsycEXTRA Dataset ◽

10.1037/e509612017-001 ◽

2017 ◽

Author(s):

Olga L. Clark

Keyword(s):

Emotional Labor ◽

The Relationship

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Emotional Labor: Person, Situation, and Cultural Considerations

PsycEXTRA Dataset ◽

10.1037/e518332013-617 ◽

2012 ◽

Author(s):

Shane Connelly ◽

Alicia A. Grandey

Keyword(s):

Emotional Labor ◽

Cultural Considerations

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A multilevel investigation of emotional labor, affect, withdrawal, and gender

PsycEXTRA Dataset ◽

10.1037/e518392013-811 ◽

2010 ◽

Author(s):

Brent A. Scott ◽

Christopher M. Barnes

Keyword(s):

Emotional Labor ◽

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When does emotional labor predict emotional exhaustion and life (dis)satisfaction?

PsycEXTRA Dataset ◽

10.1037/e518422013-030 ◽

2009 ◽

Author(s):

Neena Gopalan ◽

Satoris S. Culbertson

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor

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Training for emotional labor: Impact on performance and well-being

PsycEXTRA Dataset ◽

10.1037/e518392013-850 ◽

2010 ◽

Author(s):

Alicia A. Grandey ◽

Patricia E. Grabarek

Keyword(s):

Emotional Labor ◽

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Personality-display rule congruence predicts emotional labor and cognitive performance

PsycEXTRA Dataset ◽

10.1037/e518442013-408 ◽

2008 ◽

Author(s):

Moshe Feldman ◽

Kimberly Smith-Jentsch ◽

Ariel Afek

Keyword(s):

Cognitive Performance ◽

Emotional Labor ◽

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Are the negative effects of emotional labor exacerbated among Machiavellians?

PsycEXTRA Dataset ◽

10.1037/e518392013-817 ◽

2010 ◽

Author(s):

Stephanie Hastings ◽

Leah Hamilton ◽

Jessica A. Fife ◽

Joan E. Finegan

Keyword(s):

Emotional Labor ◽

Negative Effects

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