The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
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TOTAL DOCUMENTS

24

(FIVE YEARS 24)

H-INDEX

2

(FIVE YEARS 2)

Published By Springer International Publishing

9783030248222, 9783030248239

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Measuring Emotional Labor: Survey Construction, Measurement Invariance, and Structural Equation Model

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ◽

10.1007/978-3-030-24823-9_8 ◽

2019 ◽

pp. 175-196

Author(s):

Seung-Bum Yang ◽

Mary E. Guy ◽

Sharon H. Mastracci ◽

Aisha Azhar ◽

Chih-Wei Hsieh ◽

...

Keyword(s):

Measurement Invariance ◽

Structural Equation Model ◽

Emotional Labor ◽

Structural Equation ◽

Equation Model ◽

Survey Construction

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Understanding Emotional Labor at the Cultural Level

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ◽

10.1007/978-3-030-24823-9_6 ◽

2019 ◽

pp. 119-148 ◽

Author(s):

Sharon H. Mastracci ◽

Ian Tyler Adams

Keyword(s):

Emotional Labor

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Trending Interconnectedness: The Value of Comparative Analysis

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ◽

10.1007/978-3-030-24823-9_3 ◽

2019 ◽

pp. 51-79

Author(s):

Sharon H. Mastracci ◽

Ian Tyler Adams

Keyword(s):

Comparative Analysis

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Thinking Globally About the Public Service Work Experience

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ◽

10.1007/978-3-030-24823-9_2 ◽

2019 ◽

pp. 25-50

Author(s):

Mary E. Guy

Keyword(s):

Public Service ◽

Work Experience ◽

Service Work ◽

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The UK

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ◽

10.1007/978-3-030-24823-9_19 ◽

2019 ◽

pp. 423-453

Author(s):

Sharon H. Mastracci ◽

Ian Tyler Adams ◽

Ning Kang

Keyword(s):

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Thailand

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ◽

10.1007/978-3-030-24823-9_18 ◽

2019 ◽

pp. 399-422

Author(s):

Amporn Tamronglak

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Pakistan

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ◽

10.1007/978-3-030-24823-9_14 ◽

2019 ◽

pp. 321-338

Author(s):

Aisha Azhar

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Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ◽

10.1007/978-3-030-24823-9_7 ◽

2019 ◽

pp. 149-171 ◽

Author(s):

Chih-Wei Hsieh

Keyword(s):

Emotional Labor ◽

Situational Contexts

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Taiwan

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ◽

10.1007/978-3-030-24823-9_17 ◽

2019 ◽

pp. 379-397

Author(s):

Chih-Wei Hsieh ◽

Mao Wang ◽

Yue Zhang

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Philippines

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service ◽

10.1007/978-3-030-24823-9_15 ◽

2019 ◽

pp. 339-360 ◽

Author(s):

Ador R. Torneo

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