Users’ Perception of the Telecommunication Technologies Used for Improving Service Delivery at Federal University Libraries in Anambra and Enugu State

2021 ◽  
pp. 715-726
Author(s):  
Rebecca Chidimma Ojobor
Keyword(s):  
Service Delivery ◽  
University Libraries ◽  
Enugu State

Knowledge sharing practices among cataloguers in Nigeria's academic libraries

2020 ◽  
Vol 41 (4/5) ◽  
pp. 295-309
Author(s):  
Wole Olatokun ◽  
Tobechukwu Mary-Ann Njideaka
Keyword(s):  
Service Delivery ◽  
Knowledge Sharing ◽  
Survey Design ◽  
Study Data ◽  
Depth Information ◽  
University Libraries ◽  
Content Type ◽  
Qualitative Survey ◽  
Positive Perspective ◽  
Nigerian University

PurposeThe imperative role of cataloguing in libraries as the bedrock of information/knowledge organization, the need to manage and retain knowledge for strategic planning and better knowledge management (KM) frameworks, little or no information sharing in cataloguing units in federal university libraries in Nigeria, gave rise to this study. The purpose of this study is to identify knowledge sharing (KS) norms and factors that challenge KS practices among cataloguers to provide positive perspective and approach to KS in cataloguing sections of university libraries and improve KM frameworks for better service delivery.Design/methodology/approachBased on a qualitative survey design, this study examined KS norms, practices and challenges of cataloguers in five university libraries in south-west Nigeria. Data were collected through an open interview to gather in-depth information from 45 cataloguers. Given the small number of the cataloguing team in each library, an enlisting of all cataloguers (census survey) was pertinent for the study. Data collected were analyzed thematically, interviews transcribed and similar responses grouped to provide answers to research questions.FindingsThis study revealed KS norms to be somewhat inconsistent and informal than formal, though participants identified the crucial need for KS in their departments. Factors identified as challenges to KS: mood and pressure from work, participants seeing KS as a waste of time, the “know-it-all” attitude, tribal differences, lack of financial motivation, no formal training and mentoring programme, willingness to learn and copy cataloguing.Originality/valueThis study not only improves the dearth of literature on the issue of KS among cataloguers in Nigerian university libraries; but also provides definite perspective and approach to KS in university libraries' cataloguing section to improve KM frameworks for better service delivery.

scholarly journals How ready is the system to deliver primary healthcare? Results of a primary health facility assessment in Enugu State, Nigeria

2020 ◽  
Vol 35 (Supplement_1) ◽  
pp. i97-i106
Author(s):  
Adanma Ekenna ◽  
Ijeoma Uchenna Itanyi ◽  
Ugochukwu Nwokoro ◽  
Lisa R Hirschhorn ◽  
Benjamin Uzochukwu
Keyword(s):  
Service Delivery ◽  
Urban Health ◽  
Primary Healthcare ◽  
Communicable Disease ◽  
Service Availability ◽  
Facility Assessment ◽  
Primary Health ◽  
Health Centres ◽  
Service Readiness ◽  
Enugu State

Abstract Primary health centres are an effective means of achieving access to primary healthcare (PHC) in low- and middle-income countries. We assessed service availability, service readiness and factors influencing service delivery at public PHC centres in Enugu State, Nigeria. We conducted a cross-sectional study of 60 randomly selected public health centres in Enugu using the World Health Organization’s Service Availability and Readiness Assessment (SARA) survey. The most senior health worker available was interviewed using the SARA questionnaire, and an observational checklist was used for the facility assessment. None of the PHC centres surveyed had all the recommended service domains, but 52 (87%) offered at least half of the recommended service domains. Newborn care and immunization (98.3%) were the most available services across facilities, while mental health was the least available service (36.7%). None of the surveyed facilities had a functional ambulance or access to a computer on the day of the assessment. The specific-service readiness score was lowest in the non-communicable disease (NCD) area (33% in the rural health centres and 29% in the urban health centres) and NCD medicines and supplies. Availability of medicine and supplies was also low in rural PHC centres for the communicable disease area (36%) and maternal health services (38%). Basic equipment was significantly more available in urban health centres (P = 0.02). Urban location of facilities and the presence of a medical officer were found to be associated with having at least 50% of the recommended infrastructure / basic amenities and equipment. Continuing medical education, funding and security were identified by the health workers as key enablers of service delivery. In conclusion, despite a focus on expanding primary care in Enugu State, significant gaps exist that need to be closed for PHC to make significant contributions towards achieving universal healthcare, core to achieving the health-related Sustainable Development Goal agenda.

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