Using Ontologies for Managing User Profiles in Personalised Mobile Service Delivery

2015 ◽  
pp. 245-264 ◽  
Author(s):  
Kerry-Louise Skillen ◽  
Chris Nugent ◽  
Mark Donnelly ◽  
Liming Chen ◽  
William Burns
Keyword(s):  
Service Delivery ◽  
Mobile Service ◽  
User Profiles

An assessment of value creation in mobile service delivery and the moderating role of time consciousness

2007 ◽  
Vol 83 (1) ◽  
pp. 33-46 ◽  
Author(s):  
Mirella Kleijnen ◽  
Ko de Ruyter ◽  
Martin Wetzels
Keyword(s):  
Service Delivery ◽  
Value Creation ◽  
Mobile Service ◽  
Time Consciousness ◽  
Moderating Role

scholarly journals Service gap in hotel website load performance

2019 ◽  
Vol 33 (1) ◽  
pp. 16-29 ◽  
Author(s):  
Betsy Stringam ◽  
John Gerdes
Keyword(s):  
Service Delivery ◽  
Mobile Devices ◽  
Best Practice ◽  
Mobile Service ◽  
Website Design ◽  
Content Type ◽  
Customer Expectations ◽  
Customer Expectation ◽  
Hotel Websites ◽  
Service Gap

Purpose The purpose of this paper is to investigate how well hotel website load time performance compared against customer expectation benchmarks. In a competitive market, service interactions are important. As customers move to mobile devices, the time to load a website is a critical part of the service delivery. Long load times can lead to poor service experiences, customer frustration and lost business. Hotel website load times on both mobile and desktop devices were examined and compared to service expectations. Design/methodology/approach The study used an online service to assess and compare website load performance using both desktop and mobile devices for 259 international hotel company and sub-brand websites. Findings The time to load hotel websites was significantly slower on mobile devices compared to desktops. Load times on both platforms exceeded 3 s, which is considered best practice. Long load times represent a service gap and can cause dissatisfaction resulting in a potential customer abandoning the website for a competitor’s site, thus affecting sales. Research limitations/implications While the population for the study was robust in size and contained most of the major hotel companies worldwide, it was not exhaustive. Data also represent a snapshot and will change over time. Load times vary based on test location, access device and network traffic. Additionally, web page load times and customer expectations will change as technology evolves. Originality/value Increased use of mobile devices for hotel reservations increases the importance of mobile service delivery. This is the first known study to measure hotel website load times for mobile devices, and to examine both mobile and desktop performance against best practice. The results of this study highlight a service gap, which can lead to loss of business. Given the consistency of the results, the authors suspect that this is an issue that has not been recognized within the industry. This study is valuable because it exposes an issue of website design not generally addressed in the hospitality industry, even though tools are available to monitor site performance.

scholarly journals Utilisation, Excess Capacity, and Performance of Family Welfare Centres in a District of Punjab

1995 ◽  
Vol 34 (4III) ◽  
pp. 1151-1164
Author(s):  
Khaleda Manzoor
Keyword(s):  
Family Planning ◽  
Service Delivery ◽  
Family Welfare ◽  
Mobile Service ◽  
Reproductive Health Services ◽  
Effective Coverage ◽  
Medical Practitioners ◽  
Major Mode ◽  
The Government ◽  
And Performance

The Eighth Five-Year Plan has allocated Rs 9.1 billion to the Population Welfare Programme (PWP) which constitutes 0.5 percent of the total plan size of Rs 1700.5 biIlion (in 1992-93). During 1992-93, a total of Rs 828.9 miIlion was allocated to PWP, of which 85 percent was reported to be utilised, which amounts to Rs 702.87 million. Service delivery of family planning is a major focus and component of the PWP. The major service delivery sources include Family Welfare Centres (FWCs) in both the government and NGO sectors, Mobile Service Units (MSUs), Reproductive Health Services (RHS), Village-based Family Planning Workers (VBFPW), Hakeems, and Private Medical Practitioners, etc. All sources of delivery of family planning during the three decades of programme efforts have achieved the maximum extent of effective coverage, estimated to be between 15-20 percent in early 1990s but no more than 5 percent to rural population [Rukanuddin and Hardee Cleveland (1992)]. Besides limited coverage, the low level of accessibility and limited contraceptive availability, particularly to rural populace, have also seriously affected the performance of the PWP. These concerns have been addressed in the Eighth Five-Year Plan, which aims at increasing the urban coverage from 54 percent to 100 percent and the rural coverage from 5 percent to 70 percent. The major mode of service delivery to increase the rural coverage is the ViII age-based Family Planning Worker (VBFPW) scheme that would offer FP services to approximately 12000 villages. This scheme, however, focuses on non-clinical and temporary methods only.

scholarly journals Cost Evaluation of Reproductive and Primary Health Care Mobile Service Delivery for Women in Two Rural Districts in South Africa

PLoS ONE ◽  
2015 ◽  
Vol 10 (3) ◽  
pp. e0119236 ◽  
Author(s):  
Kathryn Schnippel ◽  
Naomi Lince-Deroche ◽  
Theo van den Handel ◽  
Seithati Molefi ◽  
Suann Bruce ◽  
...  
Keyword(s):  
South Africa ◽  
Health Care ◽  
Primary Health Care ◽  
Service Delivery ◽  
Cost Evaluation ◽  
Mobile Service ◽  
Rural Districts ◽  
Primary Health

A Testbed for the Exploration of Novel Concepts in Mobile Service Delivery

2007 ◽  
Author(s):  
Rico Wind ◽  
Christian S. Jensen ◽  
Kenneth H. Pedersen ◽  
Kristian Torp
Keyword(s):  
Service Delivery ◽  
Mobile Service

Aggregated survey of sustainable business models for agile mobile service delivery platforms

2012 ◽  
Vol 4 (1) ◽  
pp. 97-121 ◽  
Author(s):  
Alexander Becker ◽  
Andreas Mladenow ◽  
Natalia Kryvinska ◽  
Christine Strauss
Keyword(s):  
Service Delivery ◽  
Business Models ◽  
Mobile Service ◽  
Sustainable Business ◽  
Sustainable Business Models

A lightweight convergent personal mobile service delivery approach based on phone book

2013 ◽  
Vol 28 (1) ◽  
pp. 49-70 ◽  
Author(s):  
Xiuquan Qiao ◽  
Sida Xue ◽  
Junliang Chen ◽  
Anna Fensel
Keyword(s):  
Service Delivery ◽  
Mobile Service ◽  
Phone Book ◽  
Delivery Approach
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