Banking Management System Using Salesforce

It is felt that Modern Banking has become wholly customer – driven and technology driven. During the last decade, technology has been dramatically transforming the banking activities in India. Driven by challenges on competition, rising customer expectation and shrinking margins, banks have been using technology to reduce cost. Apart from competitive environment, there has been deregulation as to rate of interest, technology intensive delivery channel like Internet Banking, Tele Banking, Mobile banking and Automated Teller Machines (ATMs) etc. have created a multiple choice to user of the bank. The banking business is becoming more and more complex with the changes emanating from the liberalization and globalization. For a new bank, customer creation is important, but an established bank it is the retention is much more efficient and cost effective mechanism. Customer Relationship Management (CRM) would also make Indian bankers realize that the purpose of their business is to create and keep a customer and to view the entire business process as consisting of Highly Integrated effort to discover, create and satisfy customer needs. But it is surprising to note that much of the activities of the banking and financial remain focused on customer creation not retention.

A new approach to solving multiobjective flowshop scheduling problems: A multi-MOORA-based genetic algorithm

Flowshop scheduling problems constitute a type of problem that is frequently discussed in the literature, where a wide variety of methods are developed for their solution. Although the problem used to be set as a single purpose, it became necessary to expect more than one objective to be evaluated together with increasing customer expectation and competition, after which studies started to be carried out under the title of multiobjective flowshop scheduling. With the increase in the number of workbenches and jobs, the difficulty level of the problem increases in a nonlinear way, and the solution becomes more difficult. This study proposes a new hybrid algorithm by combining genetic algorithms, which are metaheuristic methods, and the Multi-MOORA method, which is a multicriterion decision-making method, for the solution of multiobjective flowshop scheduling problems. The study evaluates and tries to optimize the performance criteria of maximum completion time, average flow time, maximum late finishing, average tardiness, and the number of late (tardy) jobs. The proposed algorithm is compared to the standard multiobjective genetic algorithm (MOGA), and the Multi-MOORA-based genetic algorithm (MBGA) shows better results.

Modelling Customer Satisfaction with Food

Purpose: The subject of the article is the relationship between customer satisfaction, loyalty and personality characteristics. It aims to analyse factors that influence customer satisfaction and loyalty, including their mutual relationships. For this purpose, a comprehensive model of customer satisfaction was created. Methodology/Approach: The research was carried out using a questionnaire survey on a sample of 1,530 customers of food producers (and 103 food business products that were non-durable) corresponding to the Czech population in terms of gender, age and region. The questionnaires were statistically evaluated using Structural equation modelling (SEM). Findings: The results show that a strong link between standard customer satisfaction factors (perceived quality, perceived value, customer expectation) overshadows the influence of weaker factors (personality). However, this effect is fully demonstrated when these strong factors are filtered out. Research Limitation/Implication: The paper focuses on foods that are sold through retail intermediaries, which also affect customer satisfaction. It may be different for other types of products and services and for products sold otherwise. It can also be limited to CR, resp. transition economics, ie. that in developed countries it could be different. Originality/Value of paper: The contribution of the paper is the finding that customer satisfaction is influenced by a personality factors, whose effect is at first glance weaker. It also shows that the factor image can be constructed taking into account the competitive ability of the company as a hybrid and the functionality of the customer loyalty factor influences the way of its construction.

Transformation in Data Storing Technique- Big Data: A Literature Review

Loss of data implies loss of valuable information. An appropriate gathering of data and finding hidden patterns out of it is key for any business organization to thrive fiscally. With exponential rise in the internet users from the early 2000’s, traditional databases fell short to collect the enormous amount of unstructured data/ semi-structured data, which contained extremely insightful information. Today, data accumulated is not only enormous, but also collected with high speed, having variety, which necessitated special database/software for data gathering and making key decisions based on that. These gigantic amounts of data generated can advocate companies to examine the market trends, market demands, and customer expectation, which endorses them to make relevant foremost decisions. This study discusses the stymie in conventional databases to process the immense data and entailment of advanced databases/software. Furthermore, a case study is presented later to understand the role of big data analytics in business and technical firms. Keywords: Big Data, structured data, unstructured data, NoSQL, Hadoop.

CLIENT SATISFACTION TOWARDS TRANSPORTATION AND LOGISTICS SERVICES PROVIDERS, TAMIL NADU

Background: The present study focuses on the client satisfaction towards the usage of logistics service providers. The client satisfaction is the similar terminology that's sounds customer satisfaction. The client satisfaction is a term frequently used in marketing, is a measure of how products and services supplied by a transportation and logistics services providers meet or surpass customer expectation. Methodology: In this study, the researcher used descriptive research design. The primary data is collected using a structured questionnaire. The secondary was collected from journals, magazines, project reports, websites and etc. There are 299 registered transportation and logistics service providers in Tamil Nadu. The population of the study would be the customers (clients), who have approached these above companies for service. The population would be innite. The sample size was conned from the Demorgan's table. From the Demorgan's table, the 384 samples are necessary for innite population with 95 per cent of condence level and 5 per cent of condence interval. The researcher has issued 400 questionnaires and received around 391 questionnaires from customers of the transportation and logistics service providers. The remaining nine questionnaires from customers of the transportation and logistics service providers were biased. Results: From the study it was found that the tracking and tracing of cargo as well as the transit time are the major factors considered while selecting the forwarder. Exporters also look for clearance and consolidation service provided by the forwarder. By focusing on these factors, the organization can retain existing customers as well as develop new ones.

Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study

This study aims to determine how much influence service quality dimensions have on customers' satisfaction who use BRI services. The model used in this study is observation, interviews, questionnaires, and literature study using a Likert scale. The method of determining the sample used is 96 respondents. The analytical method used is the multi-linear regression method. The results of this study indicate that all variables are simultaneously serviced quality dimensions consisting of Tangible (X1), Reliability (X2), Responsiveness (X3), Assurance (X4), and Empathy (X5) together have a positive influence. Partially found services consisting of Tangible, Reliability, and Empathy have a positive and significant influence on customer satisfaction. At the same time, the quality of service which consists of Responsiveness and Assurance is not supported. Service quality is a critical aspect to satisfying the customers and retaining their loyalty, so they continue to buy from you in the future. Service quality is a comparison of customer expectation and the actual delivery of service. Service quality generally refers to a customer's comparison of service expectations related to a company's performance. A business with a high level of service quality is likely capable of meeting customer needs while also remaining economically competitive in their respective industry.

Mengelola Kualitas dalam Perusahaan Jasa

In a Higly Competitive era, every company must give full attention to quality, becouse qualityhas a elose relationship with customer satisfaction and quality proviels an incentives to customer to establish strong ties with the company. In the long trem the company needs of understand the expectation and needs of customers to improve customer satisfaction, which the company shouldbe able to maximize the customer experience the fun and minimize the customer experience. One approach that can be used is to approach the quality of service that bluids on two mayor factor is customer perceotion of service received by actual service ecpected measurement of quality of service as very important for company, becouse it is useful to measure the gap between customer expectation and perception about the service provided by the company. Quality management frame work is considered important especially to assess and manage the quality of service.

A Study on Customer Satisfaction towards TVS Two-Wheeler in Madurai City

TVS is one of India’s largest diversified industrial conglomerates, with its principal headquarters in Madurai and international offices in Chennai. TVS motor company is a multinational motorcycle company is the third-largest motorcycle company in India. In today’s competitive world, market research player, a vital role to aid the company in understanding the customer expectation from the company. Customer satisfaction is an important component of a company’s relationship with their customers it is effectively utilizing marketing and sales resources has been a top priority for many organizations. In this study, an attempt has been made to analyze the satisfaction level of the customer towards TVS two-wheeler in Madurai city; a sample of 45 respondents has been selected using a simple random sampling method questionnaire has been used to collect primary data from the respondents. SPSS software is used to analyze the data statistics.

Pengaruh Harapan Pelanggan Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PDAM Kabupaten Buleleng

This research aimed to examine the customer effect expectations and service quality of customer satisfaction at PDAM Buleleng Regency both partial and simultan. The research design used a quantitative causal. PDAM Buleleng Regency customers as subject and the customer expectation, service quality, customer satisfaction as object,. The sample amounted 80 people. The data from questionnaire and then analyzed used multiple linear regression analysis. The results showed: (1) there are significant effect between customer expectations to customer satisfaction, (2) between service expectations to customer satisfaction had a positive and significant effect, (3) between service quality to customer satisfaction had a significant effect.