Managing Business Travellers’ Use of Mobile Travel Applications

Author(s):  
Anneli Douglas ◽  
Berendien Lubbe ◽  
Adrene van der Merwe
Keyword(s):  
Author(s):  
Katharina Puchmüller ◽  
Iris Fischlmayr

Purpose The purpose of this paper is to evaluate experiences of female international business travellers living in dual-career families (DCFs) who also have childcare obligations. In particular, the paper explores in which way different sources of support – specifically organizational support – are perceived as important and are available to the women under research. Because of the women’s regular absences due to business trips and the fulfilment of their family role, challenges regarding childcare or household responsibilities may occur. Consequently and also according to social support theory, different types of support may be necessary to organize family and international career, and effectively perform in both environments. Design/methodology/approach This paper examines the experiences and thoughts of these women with special regards on support issues. Data are collected from 51 semi-structured interviews with internationally travelling women in DCF situations originating from seven Western and non-Western countries. The interviews are analysed applying template analysis. Findings Results show that, across countries, support is mainly derived from within family. Regarding institutional or organizational support, however, the reported expectations and actually offered activities differ because of local institutional and cultural variations. The examined women value different forms of organizational support, but do not necessarily expect it. Originality/value This paper represents the first exploratory examinations of various forms of support for female international business travellers in DCFs suggested by social support theory. It includes a culturally diverse sample and contributes to cross-cultural career research.


2016 ◽  
Vol 7 (4) ◽  
pp. 347-365 ◽  
Author(s):  
Ana Brochado ◽  
Paulo Rita ◽  
Ana Margarido

Purpose This paper presents an analysis of the impact of current technologies on customer experiences in upscale hotels and assesses the potential of the latest technologies for enhancing customers’ stay. Design/methodology/approach A two-step approach was applied in this study. The qualitative phase included an examination of upscale hotel websites, interviews with hotel managers and an internet search regarding the latest technological innovations in hotels. In the quantitative stage, a questionnaire was developed for hotel guests, generating a sample of 310 valid completed questionnaires. Findings The results reveal that hotel guests value digital involvement in their hotel experience. Moreover, business travellers and younger generations give greater importance to latest technologies. Originality/value This study analyses the most innovative technologies, providing guidance for hoteliers wishing to upgrade or implement new technologies. Based on the findings, hoteliers can achieve greater differentiation by offering the most important and latest technology to guests, enhancing their experience and attracting new customers, which can potentially lead to increased revenues. The study’s results are also important because they include the perceptions of both managers and customers.


2021 ◽  
Vol 38 (4) ◽  
pp. 1289-1298
Author(s):  
Tembi Maloney TICHAAWA ◽  

The uniqueness of business tourism in the African context is argued to be an amalgam of several clusters of activities manifested in both the formal and informal sectors. In this study, business tourism in the global south, with a specific focus on the informal sector in Cameroon is analysed. Using data that was collected from a series of semi-structured interviews conducted with three hundred and seventy-seven business travellers, the study reveals that informal business tourism includes domestic business travellers classified into five distinctive categories: (1) informal salespeople (2) shopowners (3) herdsmen (4) local farmers and (5) wholesalers. The study concludes that informal business tourism represents an important sector that contributes to tourism development and if well harnessed, its multiplier effect could be widespread amongst the different economic sectors of Cameroon.


2014 ◽  
Vol 12 (4) ◽  
pp. 364-369 ◽  
Author(s):  
Androula Pavli ◽  
Chrysovalantis Silvestros ◽  
Stavros Patrinos ◽  
Ioanna Lymperi ◽  
Helena C. Maltezou

1990 ◽  
Vol 40 (3) ◽  
pp. 103-104 ◽  
Author(s):  
S. P. DEACON ◽  
W. J. McCULLOCH
Keyword(s):  

2018 ◽  
Vol 18 (1-4) ◽  
pp. 113-132 ◽  
Author(s):  
Anneli Douglas ◽  
Berendien Lubbe ◽  
Adrene van Rooyen
Keyword(s):  

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