A Team-Level Perspective of Human Factors in Cyber Security: Security Operations Centers

Author(s):  
Balázs Péter Hámornik ◽  
Csaba Krasznay
Author(s):  
Alessandro Pollini ◽  
Tiziana C. Callari ◽  
Alessandra Tedeschi ◽  
Daniele Ruscio ◽  
Luca Save ◽  
...  

AbstractComputer and Information Security (CIS) is usually approached adopting a technology-centric viewpoint, where the human components of sociotechnical systems are generally considered as their weakest part, with little consideration for the end users’ cognitive characteristics, needs and motivations. This paper presents a holistic/Human Factors (HF) approach, where the individual, organisational and technological factors are investigated in pilot healthcare organisations to show how HF vulnerabilities may impact on cybersecurity risks. An overview of current challenges in relation to cybersecurity is first provided, followed by the presentation of an integrated top–down and bottom–up methodology using qualitative and quantitative research methods to assess the level of maturity of the pilot organisations with respect to their capability to face and tackle cyber threats and attacks. This approach adopts a user-centred perspective, involving both the organisations’ management and employees, The results show that a better cyber-security culture does not always correspond with more rule compliant behaviour. In addition, conflicts among cybersecurity rules and procedures may trigger human vulnerabilities. In conclusion, the integration of traditional technical solutions with guidelines to enhance CIS systems by leveraging HF in cybersecurity may lead to the adoption of non-technical countermeasures (such as user awareness) for a comprehensive and holistic way to manage cyber security in organisations.


Author(s):  
Prashanth Rajivan ◽  
Cleotilde Gonzalez
Keyword(s):  

Author(s):  
Xichen Zhang ◽  
Ali A. Ghorbani

Over recent years, the extensive development of information technology has dramatically advanced the way that people use the internet. The fast growth of the internet of things and mobile crowdsensing applications raise challenging security and privacy issues for the society. More often than before, malicious attackers exploit human vulnerability as the weakest link to launch cyberattacks and conduct fraudulent online activities. How to profile users' daily behavior becomes an essential component for identifying users' vulnerable/malicious level and predicting the potential cyber threats. In this chapter, the authors discuss human factors and their related issues in cyber security and privacy. Three categories of human behaviors—desktop behavior, mobile behavior, and online behavior—and their corresponding security and privacy issues are demonstrated in detail to estimate the vulnerabilities of internet users. Some future directions related to human-factor based security and privacy issues are proposed at the end of this chapter.


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