Sustainability of Insurance Business and Leadership in the Market of Insurance Services

Author(s):  
Irina V. Sukhorukova ◽  
Natalya A. Chistyakova
Keyword(s):  
2008 ◽  
Author(s):  
Panagiotis Dontis-Charitos ◽  
Sotiris K. Staikouras ◽  
Philip Molyneux

2014 ◽  
Vol 4 (2) ◽  
Author(s):  
Rajesh Srivastava ◽  
Dr. Preeti Sharma

Increased competition, new technologies and the shift in power from the provider to the customer have produced unrelenting pressure on life insurance business. The market forces point to one overwhelming strategic imperative: customer-focused strategy. Customers are willing to build long-term relationships based on trust and mutual respect with firms that provide a differentiated and personalized service offering. Over the past few years, life insurance industry responded to intensified competition and high customer attrition by entering each other’s markets to capture greater “wallet share” and ostensibly lower their economies of scale. The service delivery process is influenced by quality of personnel, information technology, internal processes, human resource practices, and even an institution’s own change orientation. Now a day’s customers are demanding seamless, multi-channel sales and service experiences. Simultaneously, other players are looking for opportunities to invade this space or to redefine it through disruptive innovation. The result is forcing life insurance companies to examine a more balanced, integrated approach to the customer experience and growth. This research, we analyze the need, preference and satisfaction of customers in life insurance business and provide perspective on how to improve the customer experience.


2020 ◽  
pp. 1-31
Author(s):  
SAMUEL RANDALLS ◽  
JAMES KNEALE

Hail insurance in Britain emerged as a product by and for farming communities, expanding as wheat production rose in the mid-nineteenth century before declining in the latter decades of the century amidst wide-scale conversion from arable to livestock farming. Drawing on detailed research conducted in the remaining archives of the three major hail insurers in this period, we demonstrate the challenges of establishing a new insurance product for farmers. We argue that to make hail insurance effective, the insurance company’s central office collated and circulated information, rules, and paperwork to enable it to govern farmers, agents, and valuers at a distance. Such networks were fragile and required continual maintenance, whether to enhance reputation, manage farmers’ requests for new products, enforce rules, or tinker with rates in response to perceived risks and competitive pressures. Conceptualizing this emerging insurance business as a fragile network is a useful device demonstrating that paperwork, the governing of actors, and personal rivalries are as important as broader economic changes in explaining the development of a novel insurance product in this period.


Birth ◽  
1986 ◽  
Vol 13 (3) ◽  
pp. 151-152 ◽  
Author(s):  
Madeleine H. Shearer
Keyword(s):  

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