Service Computing for the Service Economy

The subject of the research is tax consulting aimed at ensuring the proper business activity of organizations. The purpose of the research was is to substantiate the need for the tax consulting as a special tool for supporting corporate business activities. The paper deals with the current specifics of the tax consulting as a separate area of the service economy within the framework of the service-dominant logic concept that reflects the degree of involvement of all participants of financial relations in the tax consulting processes. From the standpoint of institutionalism, the tax consulting institution is regarded as a financial intermediary performing mediation or auxiliary functions to ensure interactions between basic agents of the economic system, in particular, communications between the state and business entities. Based on the research findings, it is concluded that a developed tax consulting institution as an integrated attribute of the tax system determines the levels of corporate business activities and business development. The research findings are intended for participants of the tax consulting and auditing market.

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India, a Growing Service Economy Need for Entrepreneurial Capital

SSRN Electronic Journal ◽

10.2139/ssrn.2720113 ◽

2016 ◽

Author(s):

Anthony Rose ◽

Shikha Jain ◽

A Deshmukh

Keyword(s):

Service Economy ◽

Entrepreneurial Capital

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”Vi er jo en virksomhed, der er særdeles overgennemsnitlig på empati”: Rekruttering af bløde kompetencer i ambulancetjenesten

Dansk Sociologi ◽

10.22439/dansoc.v27i3/4.5436 ◽

2016 ◽

Vol 27 (3/4) ◽

pp. 17-38 ◽

Cited By ~ 1

Author(s):

Morten Kyed

Keyword(s):

Social Stratification ◽

Service Economy ◽

Emotional Competencies ◽

Job Interviews ◽

Service Employees ◽

Emotional Skills ◽

Social And Emotional ◽

Social And Emotional Skills ◽

Social Competences ◽

Post Industrial

En række sociologer har de seneste år peget på, at den postindustrielle serviceøkonomi stiller stadigt større krav til servicemedarbejderes sociale og følelsesmæssige kompetencer. Eva Illouz (2008) argumenterer eksempelvis for, at vestlige samfund kendetegnes af en ”emotionel kapitalisme”, hvor følelsesmæssige kompetencer er blevet en central stratifikationsfaktor, som marginaliserer især mænd med en traditionel arbejderklasse habitus. Men få studier har undersøgt, hvordan arbejdsgivere rent faktisk vurderer ansøgernes sociale og følelsesmæssige kompetencer. Gennem interviews og observationsstudier har artiklens forfatter undersøgt, hvordan verdens største ambulanceoperatør vurderer og værdsætter ansøgeres sociale og følelsesmæssige kompetencer gennem rekrutteringsprocessen til stillingen som ambulanceredderelev. Artiklen viser med udgangspunkt i fire ansættelsessamtaler med mandlige ansøgere, hvordan ansøgerens primære følelsesmæssige habitus har betydning for samtalens udfald og de sympatirelationer, som skabes i forbindelse med samtalen. Data viser også, at selvom ledelsen fremhæver, at personlighed og empati er afgørende i screeningen af ansøgerne, så anvender virksomheden ikke personlighedstest eller andre psykologiske teknologier i rekrutteringsprocessen. Sociale og følelsesmæssige kompetencer vurderes derimod ud fra ansøgerens institutionaliserede omsorgskapital samt bedømmelsesudvalgets mavefornemmelse af ansøgerens følelsesmæssige dispositioner og evne til at passe ind både i faget og virksomhed. ENGELSK ABSTRACT: Morten Kyed: ”We Are a Business that Is Really above Average in Empathy”: Recruiting ”Soft Competences” in Ambulance Service A number of sociologists have suggested that the post-industrial service economy is placing increasing demands on service employees’ social and emotional skills. Eva Illouz (2008), for instance, argues that Western societies are characterised by an ”emotional capitalism”, in which emotional competencies are pivotal for social stratification and marginalisation of men with a traditional working class habitus. However, few studies have examined how employers actually assess applicants’ social and emotional skills. Through interviews and observational studies, the author has studied how the world’s largest ambulance operator assesses and evaluates social and emotional skills of ambulance apprentice applicants. Employing four job interviews with male candidates, the article illustrates how the applicant’s primary emotional habitus is important for the construction of sympathy relations during the job interviews and the outcome of the conversation. The data also shows that although management emphasises that personality and empathy are crucial when screening applicants, the company does not use personality tests or other psychological technologies in the recruitment process. Assessment of social and emotional skills is based on the candidate’s ”institutionalised care capital” and the assessment committee’s gut feeling about the applicant’s emotional disposition and ability to fit into both the vocation and the company. Keywords: service work, service economy, recruitment, social competences, emotional competences, gender.

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