The Influence of Socio-Demographic, Psychological and Medical Variables on Patient Satisfaction with Diabetes Care in the Hospital Setting in Romania

2019 ◽  
pp. 277-281 ◽  
Author(s):  
Anca Constantinescu-Dobra ◽  
A. Sabou ◽  
M. C. Coțiu
Keyword(s):  
Patient Satisfaction ◽  
Diabetes Care ◽  
Hospital Setting

scholarly journals Assessing patient satisfaction with a microsuction service in general practice: a comparative study

BJGP Open ◽  
2019 ◽  
Vol 3 (2) ◽  
pp. bjgpopen19X101649 ◽  
Author(s):  
Ruairi Hasson ◽  
Eoin McDermott ◽  
Karena Hanley ◽  
Camilla Carroll ◽  
Claire Collins
Keyword(s):  
General Practice ◽  
Patient Satisfaction ◽  
Data Collection ◽  
Comparative Study ◽  
Usual Care ◽  
Intervention Group ◽  
Hospital Setting ◽  
Patient Acceptability ◽  
Prospective Comparative Study ◽  
The Uk

BackgroundIn the UK, about 2.3 million people each year require intervention for wax impaction, while otitis externa accounts for just over 1% of general practice consultations. Aural microsuction of debris from the ear canal is a commonly performed procedure within the ear, nose, and throat (ENT) outpatient clinic. This article examines the patient acceptability of an aural microsuction service delivered in general practice.AimTo determine patient satisfaction following the introduction of a new microsuction service in general practice compared with a hospital-delivered service.Design & settingThis is a prospective comparative study in two rural general practices in Ireland and the emergency department (ED) of the Royal Victoria Eye and Ear Hospital (RVEEH), Dublin.MethodA 3-month period of data collection on usual care of 56 patients in general practice was followed by a 3-month period of GP-intervention data collection on 67 patients. Comparative data were collected on 37 patients who attended the RVEEH for the same intervention procedure. Patients completed a validated patient satisfaction questionnaire (PSQ-18).ResultsBoth general practice groups scored significantly higher in all seven aspects of medical care than the RVEEH cohort. Patients in the GP-intervention group scored significantly higher in terms of satisfaction with procedure technique compared with the usual care GP group.ConclusionThe provision of microsuction as a service in general practice confers as much or more patient satisfaction as the provision of the service in a hospital setting.

scholarly journals Levels of Patient Satisfaction on Integrative Medicine Before and After Implementation of Diagnosis-related Groups

2018 ◽  
Vol 7 ◽  
pp. 216495611875925 ◽  
Author(s):  
Tobias Romeyke ◽  
Elisabeth Noehammer ◽  
Hans Christoph Scheuer ◽  
Harald Stummer
Keyword(s):  
Patient Satisfaction ◽  
Medical Treatment ◽  
Diagnosis Related Groups ◽  
Hospital Setting ◽  
Nutrition Therapy ◽  
Study Patient ◽  
Patient Centered ◽  
General Evaluation ◽  
Conventional Medical Treatment ◽  
Before And After

Objectives The aim of this article is to study patient satisfaction with complementary and alternative medicine (CAM) in an in-hospital setting before and after the introduction of diagnosis-related groups (DRGs). Methods Patients were interviewed regarding a general evaluation of their hospital stay, the psychological talking therapy, the nutrition therapy, and the overall success of the treatment. Results The medical treatment was evaluated by 1158 patients. A very good success was reported by 347, a good by 609, a moderate by 181, and none by 21 patients. DRG implementation showed no significant effects. Psychological talking therapy was evaluated as “very good” ( P ≤ .05). With regard to the success of the medical talking and nutrition therapy, there were no significant differences ( P ≥ .05) between the time before and after DRG implementation. Conclusion Broadening conventional medical treatment with CAM practices can lead to a parallel treatment of DRGs in hospitals working with complementary medicine. This results in very patient-centered therapies, which may impact patient satisfaction.

scholarly journals Team-Based Care and Patient Satisfaction in the Hospital Setting: A Systematic Review

2019 ◽  
Vol 6 (2) ◽  
pp. 158-171 ◽  
Author(s):  
Kristen K Will ◽  
Melissa L Johnson ◽  
Gerri Lamb
Keyword(s):  
Systematic Review ◽  
Patient Satisfaction ◽  
Hospital Setting ◽  
Team Based Care

scholarly journals PTH-133 Patient Satisfaction with a Nurse-Delivered Alcohol Liaison Service in a General Hospital Setting

Gut ◽  
2013 ◽  
Vol 62 (Suppl 1) ◽  
pp. A265.2-A265
Author(s):  
C Oza ◽  
R Price ◽  
S Morris ◽  
W Lambert ◽  
M Al-Mahbub ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
Hospital Setting

Patient satisfaction with diabetes care

2005 ◽  
Vol 51 (6) ◽  
pp. 609-617 ◽  
Author(s):  
Asa Hornsten ◽  
Berit Lundman ◽  
Eva Kihl Selstam ◽  
Herbert Sandstrom
Keyword(s):  
Patient Satisfaction ◽  
Diabetes Care

scholarly journals Patient Satisfaction With Diabetes Care in a Student-Run Free Medical Clinic: A Quality Improvement Study

2020 ◽  
Vol 36 (2) ◽  
pp. 61-67
Author(s):  
Michelle N. Schroeder ◽  
Maureen O. Hickey
Keyword(s):  
Quality Improvement ◽  
Patient Satisfaction ◽  
Healthy Eating ◽  
Low Income ◽  
Diabetes Care ◽  
Future Research ◽  
Diabetes Diagnosis ◽  
Assess Patient Satisfaction ◽  
Access To Medical Care ◽  
Survey Responses

Background: Diabetes prevalence continues to be a concern and the management of diabetes is important but costly. The prevalence of diabetes is greater among persons with a low income, including those who are uninsured or underinsured. Student-run free clinics (SRFC) are one resource to these patients who may otherwise lack access to medical care. Objective: The purpose of this study was to assess patient satisfaction with diabetes care at a SRFC in order to assist in identifying areas of improvement. Methods: A quality improvement survey was designed to assess patient satisfaction with overall care, as well as with routines and perception of care related to self-management, healthy eating, and exercise. Results: The survey was completed by 25 patients at a Toledo area SRFC. Established patients who were aged 18 years or older and diagnosed with diabetes, were invited to complete the survey. The majority of patients were satisfied with their diabetes care at the SRFC (88%). Fewer patients, however, reported satisfaction with the treatment for their diabetes (72%) and with their knowledge about diabetes (76%). Subanalyses of survey responses also showed significant differences when comparing sex, age, and length of diabetes diagnosis. Conclusions: The survey helped identify key areas in which the diabetes care provided at the SRFC could be improved. These areas included education about diabetes in general, as well as in understanding treatment, self-monitoring, and healthy eating and exercise options. Future research could explore survey results after specifying and implementing changes made to the education provided to the patients.

Impacts of a Mail-Order Service for Refilling Prescriptions on Patient Satisfaction and Operational Load at a Comprehensive Cancer Center in Jordan

2020 ◽  
pp. 001857872092826
Author(s):  
Rasha S. AbuBlan ◽  
Wedad Awad ◽  
Randa Agha ◽  
Neveen Hejawi ◽  
Hala Srouji ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Call Center ◽  
Hospital Setting ◽  
Storage Condition ◽  
Comprehensive Cancer Center ◽  
Cancer Center ◽  
Full Time ◽  
Mail Order ◽  
Time Required ◽  
The Impact

Background Mail-order services for refilling prescriptions for medications have been established in many countries and have increased patient satisfaction. We developed a mail-order service for the outpatient pharmacy of a comprehensive cancer center in Jordan. Objective To describe the implementation of a mail-order service and to report the impact of the service on patient satisfaction and the pharmacy workload. Methods A multidisciplinary team was formed to plan a mail-order service for refilling prescriptions for medications, and a survey was designed to evaluate patient satisfaction with the service. Patients were instructed to call the refill call center and order their medications at least 48 hours before their refill is due. The pharmacy workflow for refilling prescriptions was evaluated, and the time required with and without the mail-order service was documented, with a calculation of the time saved. Results At 1 year after the mail-order service had been established, 14 200 prescriptions had been refilled through the service, with the majority (97.5%) dispensed within 48 hours of the order time. As per the survey conducted with 219 patients, on the overall satisfaction, 69.4% reported being highly satisfied with the service and 27.9% reported being satisfied. The problems reported with the service were delay in arrival (n = 23, 10.5%), medication-related errors (n = 9, 4.1%), cash-related error (n = 1, 0.45%), improper storage condition (n = 1, 0.45%), and delivery to the wrong address (n = 4, 1.8%). The service was also associated with reduced overall time for processing in the outpatient pharmacy service; for patients receiving their medications from the pharmacy, resulting in reduced patients’ overall waiting time (from 11.4 to 8.2 minutes). The service resulted in saving of 0.4 full-time employee at 1 year of implementation. Conclusions A mail-order service for refilling prescriptions within a hospital setting had positive outcomes on both patient satisfaction and the pharmacy workflow. The major issues were related to transportation and logistics.

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