A multifactor experiment on the generalizability of direct mail advertising response techniques to mail survey design

1980 ◽  
Vol 8 (4) ◽  
pp. 390-404 ◽  
Author(s):  
Taylor E. Little ◽  
Milton M. Pressley
Field Methods ◽  
2016 ◽  
Vol 28 (4) ◽  
pp. 381-395 ◽  
Author(s):  
J. Michael Brick ◽  
William R. Andrews ◽  
Nancy A. Mathiowetz

2019 ◽  
pp. 107755871988840 ◽  
Author(s):  
Q Burkhart ◽  
Nate Orr ◽  
Julie A. Brown ◽  
Ron D. Hays ◽  
Paul D. Cleary ◽  
...  

We assess the association between survey layout and response rates (RRs) in the 2017 Medicare Advantage Consumer Assessment of Healthcare Providers and Systems mail survey. Among 438 Medicare Advantage plans surveyed by six vendors, there was latitude in survey layout, and plans could add up to 12 supplemental items. Regression models predicted survey response from survey characteristics (page count, number of supplemental items, and survey attractiveness), and beneficiary sociodemographics. Beneficiary-age-by-survey-characteristic interactions assessed whether survey characteristics were more strongly related to RRs among older beneficiaries. We found that surveys with more supplemental items and less attractive layouts had lower adjusted odds of response. RRs were more sensitive to format among older beneficiaries. The difference in adjusted RRs for the most favorable versus the least favorable survey design was 14.5%. For a 65-year-old, this difference was 13.6%; for an 80-year-old, it was 21.0%. These findings suggest that even within a relatively standardized survey, formatting can substantially influence RRs.


2019 ◽  
Vol 12 (2) ◽  
pp. 205979911986210 ◽  
Author(s):  
Emily Grubert

Mail surveys remain a popular method of eliciting attitudinal information, but declining response rates motivate inquiry into new, lower cost methods of contacting potential respondents. This work presents methodological findings from a medium-sized (~12,000 addresses) mail survey testing a United States Postal Service direct mail product called Every Door Direct Mail as a low-cost approach to anonymous mail survey distribution. The results suggest that under certain conditions, Every Door Direct Mail can be a useful approach for mail survey distribution, with response rates similar to those observed with analogous first-class mailing approaches but lower cost per response. As a tool for postal carrier-route saturation mailing that does not use names or addresses, Every Door Direct Mail is potentially useful for researchers who work in small, specific geographies or value or require anonymity. The results from this work suggest good performance on demographics and socially undesirable answers for Every Door Direct Mail relative to addressed mailings. The major disadvantages include an inability to conduct household-level probability sampling, an inability to customize nonresponse follow-up, and minimum mailing sizes associated with the postal carrier route saturation requirement. Every Door Direct Mail is unlikely to become a major tool for survey researchers, but it could be useful in niche applications. This study introduces Every Door Direct Mail to the survey methodology literature and presents empirical data intended to help researchers considering using Every Door Direct Mail.


2002 ◽  
Vol 19 (3) ◽  
pp. 303-328 ◽  
Author(s):  
James G. Helgeson ◽  
Kevin E. Voss ◽  
Willbann D. Terpening

2015 ◽  
Vol 44 (16) ◽  
pp. 3403-3427 ◽  
Author(s):  
Lee Dykes ◽  
Sarjinder Singh ◽  
Stephen A. sedory ◽  
Vincent Louis

Field Methods ◽  
2018 ◽  
Vol 31 (1) ◽  
pp. 39-55 ◽  
Author(s):  
Jennifer Dykema ◽  
Nadia Assad ◽  
Griselle Sanchez-Diettert ◽  
Kelly Elver ◽  
John Stevenson

Best practices in mail survey design advise personalizing correspondence, but most research predates the use of address-based sampling (ABS) in which a householder’s name either cannot be matched to an address or may be matched incorrectly. Further, recent evidence casts doubt on the effectiveness of personalization. The current study examines the impact of using a personalized versus a generic salutation on response rates and data quality in an ABS mail survey of the general population. A sample of 2,000 household addresses in Wisconsin was randomly selected from the U.S. Postal Service Delivery Sequence File. For households in the personalized salutation group, all materials used the surname of the household; cases in the generic salutation group referred to the state conducting the survey. While personalization was not related to response rates, it was associated with higher levels of item nonresponse. Findings support current recommendations not to use names in ABS mail surveys.


1993 ◽  
Vol 22 (9) ◽  
pp. 63-69 ◽  
Author(s):  
Ravindra Singh ◽  
N.S. Mangat ◽  
Sarjinder Singh

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