Development and validation of an Ambulatory Care Patient Satisfaction Questionnaire to assess pharmacy services in Malaysia

2018 ◽  
Vol 40 (5) ◽  
pp. 1309-1316 ◽  
Author(s):  
Pauline Siew Mei Lai ◽  
Wen Wei Chung ◽  
Li Shean Toh ◽  
Sajaratulnisah Othman
Keyword(s):  
Patient Satisfaction ◽  
Ambulatory Care ◽  
Care Patient ◽  
Pharmacy Services ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire ◽  
Development And Validation

scholarly journals Development and validation of an in-patient satisfaction questionnaire

2005 ◽  
Vol 17 (6) ◽  
pp. 465-472 ◽  
Author(s):  
Nerea González ◽  
Jose M. Quintana ◽  
Amaia Bilbao ◽  
Antonio Escobar ◽  
Felipe Aizpuru ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire ◽  
Development And Validation

Development and validation of the Osteoporosis Patient Satisfaction Questionnaire (OPSQ)

Maturitas ◽  
2010 ◽  
Vol 65 (1) ◽  
pp. 55-63 ◽  
Author(s):  
Pauline S.M. Lai ◽  
S.S. Chua ◽  
S.P. Chan ◽  
W.Y. Low ◽  
Ian C.K. Wong
Keyword(s):  
Patient Satisfaction ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire ◽  
Osteoporosis Patient ◽  
Development And Validation

Development and validation of the pain treatment satisfaction scale (ptss): a patient satisfaction questionnaire for use in patients with chronic or acute pain

Pain ◽  
2004 ◽  
Vol 112 (3) ◽  
pp. 254-266 ◽  
Author(s):  
Christopher J. Evans ◽  
Elyse Trudeau ◽  
Polyxane Mertzanis ◽  
Patrick Marquis ◽  
Beatriz M. Peña ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Acute Pain ◽  
Treatment Satisfaction ◽  
Pain Treatment ◽  
Satisfaction Scale ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire ◽  
Development And Validation

Development and validation of a Spanish language patient satisfaction questionnaire with drug dispensing

2007 ◽  
Vol 30 (2) ◽  
pp. 169-174 ◽  
Author(s):  
Pedro D. Armando ◽  
Sebastián R. Martínez Pérez ◽  
Mercè Martí Pallarés ◽  
Nancy H. Solá Uthurry ◽  
María J. Faus Dáder
Keyword(s):  
Patient Satisfaction ◽  
Spanish Language ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire ◽  
Drug Dispensing ◽  
Development And Validation

Development of the Persian patient satisfaction questionnaire

2018 ◽  
Vol 31 (8) ◽  
pp. 988-999 ◽  
Author(s):  
Mahdi Nouri ◽  
Saeideh Ghaffarifar ◽  
Homayoun Sadeghi-Bazargani
Keyword(s):  
Patient Satisfaction ◽  
Communication Skills ◽  
Content Validity ◽  
Impact Score ◽  
Validity And Reliability ◽  
Validity Index ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire ◽  
Content Type ◽  
Persian Version

Purpose The purpose of this paper is to explore the validity and reliability of the Persian version of the patient satisfaction questionnaire (PVPSQ). The study addressed the communication skills section of the PSQ specifically. Design/methodology/approach This cross-sectional study was conducted in 2015 to determine the validity and reliability of the Persian version of the patient satisfaction questionnaire (PSQ). In total, 538 patients (ten in pilot, 488 in tests, 40 in retest), 14 experts and 198 residents participated. The items’ impact score, content validity index, and content validity ratio were calculated. Construct validity and reliability of the scale were examined with exploratory factor analysis, Cronbach’s α, and the Intraclass correlation coefficient (ICC), respectively. Findings The questionnaire demonstrated a content validity index=0.94, content validity ratio=0.84, impact score=4.61, Cronbach’s α=0.93 and ICC=0.513 (p<0.00). A single factor was found in the eigenvalue distribution of the PSQ that predicted approximately 93 percent of the variance. Practical implications The results of this study will permit researchers in all Persian-speaking countries to use a valid and reliable Persian version of the PSQ to evaluate patients’ satisfaction with residents’ communication skills. Originality/value There were a few Persian questionnaires to assess patient satisfaction with physicians’ communication skills, but their psychometric properties had not been reported until the time of this study. By using the PVPSQ, both researchers at Iranian universities of medical sciences and researchers in other Persian-speaking countries can assess residents’ communication skills from the patient’s perspective more reliably.

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