Development of the Persian patient satisfaction questionnaire

2018 ◽  
Vol 31 (8) ◽  
pp. 988-999 ◽  
Author(s):  
Mahdi Nouri ◽  
Saeideh Ghaffarifar ◽  
Homayoun Sadeghi-Bazargani
Keyword(s):  
Patient Satisfaction ◽  
Communication Skills ◽  
Content Validity ◽  
Impact Score ◽  
Validity And Reliability ◽  
Validity Index ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire ◽  
Content Type ◽  
Persian Version

Purpose The purpose of this paper is to explore the validity and reliability of the Persian version of the patient satisfaction questionnaire (PVPSQ). The study addressed the communication skills section of the PSQ specifically. Design/methodology/approach This cross-sectional study was conducted in 2015 to determine the validity and reliability of the Persian version of the patient satisfaction questionnaire (PSQ). In total, 538 patients (ten in pilot, 488 in tests, 40 in retest), 14 experts and 198 residents participated. The items’ impact score, content validity index, and content validity ratio were calculated. Construct validity and reliability of the scale were examined with exploratory factor analysis, Cronbach’s α, and the Intraclass correlation coefficient (ICC), respectively. Findings The questionnaire demonstrated a content validity index=0.94, content validity ratio=0.84, impact score=4.61, Cronbach’s α=0.93 and ICC=0.513 (p<0.00). A single factor was found in the eigenvalue distribution of the PSQ that predicted approximately 93 percent of the variance. Practical implications The results of this study will permit researchers in all Persian-speaking countries to use a valid and reliable Persian version of the PSQ to evaluate patients’ satisfaction with residents’ communication skills. Originality/value There were a few Persian questionnaires to assess patient satisfaction with physicians’ communication skills, but their psychometric properties had not been reported until the time of this study. By using the PVPSQ, both researchers at Iranian universities of medical sciences and researchers in other Persian-speaking countries can assess residents’ communication skills from the patient’s perspective more reliably.

Assessment of the validity and reliability of an urban household health expenditure (HHE) questionnaire in Kuala Lumpur, Malaysia

2018 ◽  
Vol 32 (1) ◽  
pp. 24-35
Author(s):  
Murallitharan Munisamy ◽  
Tharini Thanapalan ◽  
Pattaraporn Piwong ◽  
Alessio Panza ◽  
Sathirakorn Pongpanich
Keyword(s):  
Correlation Coefficient ◽  
Content Validity ◽  
Health Expenditure ◽  
Kuala Lumpur ◽  
Validity And Reliability ◽  
Validity Index ◽  
Retest Reliability ◽  
Urban Household ◽  
Content Type ◽  
Test Retest Reliability

Purpose Out-of-pocket (OOP) payments continue to be a major method of financing healthcare in many low- and middle-income countries including Malaysia. Although macro-level data show that this is a substantial percentage of national health expenditure, at the grassroots level, the amount spent on health by households remains unknown in Malaysia. The purpose of this paper is to assess the validity and reliability of an adapted-for-purpose questionnaire designed to capture urban household health expenditures (HHEs) among Malaysian households. Design/methodology/approach This two-part study assessed content validity of the questionnaire using three experts and the reliability of the questionnaire through a test-retest study among 50 OOP-paying patients followed up at one private primary care clinic in Kuala Lumpur. This study was approved by the Malaysian Research Ethics Committee (NMRR-16-172-29311-IIR). Findings The validity of the 83-item questionnaire was high, with an item content validity index of 1.00 and a scale content validity index average score of 1.0 agreed to among the evaluating experts. In the test-retest reliability study, the majority of the categorical questionnaire items had perfect agreement values (k=0.81-1.00). Continuous questionnaire items were also found to be highly reliable with no significant differences between the test-retest segments and high correlation coefficient values (intra-class correlation coefficient>0.7). Originality/value The HHE questionnaire had excellent content validity and very high test-retest reliability. The results of this study suggest that this questionnaire could be used in Malaysian studies to determine actual urban HHE which is a first step toward developing universal health coverage for all.

scholarly journals PSYCHOMETRIC EVALUATION OF FILIPINO VERSION OF PATIENT SATISFACTION INSTRUMENT

2019 ◽  
Vol 5 (6) ◽  
pp. 251-256
Author(s):  
Gil P Soriano ◽  
Kathyrine A Calong Calong
Keyword(s):  
Patient Satisfaction ◽  
Construct Validity ◽  
Internal Consistency ◽  
Content Validity ◽  
Psychometric Evaluation ◽  
Internal Consistency Reliability ◽  
Validity And Reliability ◽  
Validity Index ◽  
Cross Sectional ◽  
Content Validity Index

Background: Patient satisfaction has been revealed to affect patient outcomes and has been used as an indicator for measuring quality in health care. However, there are no culturally appropriate instruments that measure Filipino patient satisfaction receiving nursing care.Objective: The objective of the study is to examine the validity and reliability of the Filipino version of Patient Satisfaction Instrument (F-PSI).Methods: The study utilized a cross-sectional study and included 131 Filipino patients in selected hospitals in Manila and were selected through convenience sampling. The tool undergone cross cultural adaptation following the WHO guidelines. Also, content validity following Davis technique and construct validity through confirmatory factor analysis was done to assessed its validity. To measure its internal consistency reliability, Cronbach’s α, inter-item and total-item correlation was conducted.Results: The construct validity of the Filipino version of PSI showed a good model fit while the item content validity index (I-CVI) ranges from 0.83-1.0 and a scale content validity index (S-CVI) of 0.96. Also, the translated tool showed an acceptable internal consistency reliability.Conclusion: The Filipino PSI is a valid and reliable instrument for measuring satisfaction among Filipino patients. Supplementary studies are needed to ascertain its validity and reliability for clinical use.

scholarly journals The Measure of Processes of Care 20-item (MPOC-20): Validity and Reliability of the Persian Version

2021 ◽  
Vol 22 (1) ◽  
pp. 102-117
Author(s):  
Reyhane Kaviani Broujeni ◽  
◽  
Mehdi Rezaee ◽  
Zahra Pashazadeh Azar ◽  
Mehdi Tabatabae ◽  
...  
Keyword(s):  
Supportive Care ◽  
Content Validity ◽  
General Information ◽  
Validity And Reliability ◽  
Cronbach’S Alpha ◽  
Validity Index ◽  
Good Reliability ◽  
Cronbach's Alpha ◽  
Persian Version ◽  
Family Centered

Objective: Family-centered services are collections for children with special needs and their families. These services consider families as expert about children's needs. The essence of this approach is involvement of family in decision making, cooperation, and mutual communication (family and therapist), mutual respect, acceptance of family choice, family support, flexibility of service, and effort to empower families. These services have become a basic foundation of many early intervention programs and are especially useful in rehabilitation services. MPOC-20 is one of the questionnaires used to evaluate these services. This questionnaire consists 20 questions divided into 5 areas, the areas include the following: 1) enabling and partnership, 2) providing general information, 3) providing specific information about the child, 4) coordinated and comprehensive care for child and family, and 5) respectful and supportive care. This tool has been translated and validated in several countries and specifically in several diseases. In this study, the validity and reliability of this tool have been investigated. Materials & Methods: This study was a descriptive-analytical and in order to measure the validity and reliability of MPOC-20, content validity, correlation coefficient and reliability of the test-retest were done. To determine the content validity, 14 occupational therapists were asked and the result was calculated by measuring the content validity index and content validity Ratio. Then, an MPOC-20 questionnaire along with a form of demographic information and a consent form were given to 340 parents of children (children under 18 years and with different diagnosis) in clinics of Tehran. The articipants consisted of 142 girls patients (42%) and 198 boys (58%) randomly selected from public and private rehabilitation centers in different regions of Tehran. A large percentage of respondents were mothers (314 people were 92.4%). After 2 weeks, the questionnaire was again distributed among 30 of them, and the ICC coefficients were calculated. In order to determine the internal consistency, Cronbach's alpha was calculated. Results: The content validity index and content validity Ratio for all items were acceptable and no items were deleted. Cronbach's alpha was 0.81 which indicates a high correlation between items in the questionnaire. The highest Cronbach's alpha coefficient is related to the field of providing general information about the child (α=0.77). Also, in this section, the p-value was significant for all fields at the level of 0.001. In the reliability of the test-retest, the scores of the Intra-class correlation coefficient of all domains were higher than 0/6 which indicates a medium to good reliability of the questionnaire. Reliability in the field of supportive care had a high coefficient and good reliability. In other areas, the reliability was moderate. Conclusion: Considering the importance of evaluation in improvement of family-centered services provision, a strong tool is needed and MPOC-20 is well known in this regard. The results of this study showed that the Persian version of "MPOC-20" questionnaire has a good validity and reliability in children under the age of 18, and it can be used to assess family-centered services in both research studies and as clinical tool.

scholarly journals Modifikasi Patient Satisfaction Questionnaire Short Form (PSQ-18) ke dalam Bahasa Indonesia

2018 ◽  
Vol 2 (1) ◽  
pp. 8
Author(s):  
Vella Imaninda ◽  
Saifuddin Azwar
Keyword(s):  
Patient Satisfaction ◽  
Physical Environment ◽  
Content Validity ◽  
Short Form ◽  
Reliability Estimation ◽  
Technical Quality ◽  
Hospital Services ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire ◽  
Item Scale

This research purpose to develop a valid and reliable patient satisfaction tool. The modification procedures include: preparation, practice, and finalization. The result of modification is called Patient Satisfaction Questionnaire 2017 (KKP-2017). Aspects in KKP-2017 include: interpersonal manner, technical quality/professionalism behavior, accessibility/convenience, financial aspects, and physical environment. Data analysis includes content validity, item scale correlation and reliability. The result of content validity in 82 items cover three questionnaire formats which include KKP-2017 Format 40, Format 25, and Format 10. Items selection is considered by correlation coefficient > 0,3 that yield 40 items with reliability estimation 0,936, KKP-2017 Format 25 with reliability estimation 0.928 and KKP-Format 10 with reliability estimation 0.883. KKP-2017 can be used to measure the level of patient satisfaction in hospital services.

Turkish Adaptation of Diabetic Foot Ulcer Scale–Short Form

2020 ◽  
Vol 19 (3) ◽  
pp. 269-274 ◽  
Author(s):  
İsmail Toygar ◽  
Sadık Hançerlioğlu ◽  
Selden Gül ◽  
Tülün Utku ◽  
Ilgın Yıldırım Şimşir ◽  
...  
Keyword(s):  
Factor Analysis ◽  
Diabetic Foot ◽  
Content Validity ◽  
Short Form ◽  
University Hospital ◽  
Validity And Reliability ◽  
Turkish Version ◽  
Patient Identification ◽  
Validity Index ◽  
Content Validity Index

The purpose of this study was to evaluate the validity and reliability of the Turkish version of the Diabetic Foot Scale–Short Form (DFS-SF). The study was cross-sectional and conducted between January and October 2019 in a diabetic foot council of a university hospital. A total of 194 diabetic foot patients participated in the study. A Patient Identification Form and DFS-SF were used for data collection. Forward and backward translations were used in language validity. Expert opinions were obtained to determine the Content Validity Index. To determine construct validity, exploratory factor analysis and confirmatory factor analysis were used. Cronbach’s α internal consistency coefficient, item-scale correlation, and test-retest reliability were used to evaluate reliability. It was found that Content Validity Index was 0.97 (0.86-1.00), the factor loading of scale varied from 0.378 to 0.982, Cronbach’s α value varied from 0.81 to 0.94, and item-total correlations were between 0.30 and 0.75. The Turkish version of the DFS-SF was found valid and reliable to measure the quality of life of diabetic foot patients.

Patient Satisfaction Questionnaire--Dutch Version

2013 ◽  
Author(s):  
Cecile M. A. Utens ◽  
Lucas M. A. Goossens ◽  
Onno C. P. van Schayck ◽  
Maureen P. M. H. Rutten-van Mölken ◽  
Walter van Litsenburg ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Dutch Version ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire
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