Quality in higher education: what do students in Cambodia perceive?

2021 ◽  
Author(s):  
Davut Nhem
Keyword(s):  
Higher Education ◽  
Quality In Higher Education

Current challenges to quality in higher education

1994 ◽  
Vol 18 (3) ◽  
pp. 177-188 ◽  
Author(s):  
Paul Ramsden
Keyword(s):  
Higher Education ◽  
Quality In Higher Education

scholarly journals ICT and E-Learning – Catalysts for Innovation and Quality in Higher Education

2015 ◽  
Vol 23 ◽  
pp. 704-711 ◽  
Author(s):  
Adina-Petruta Pavel ◽  
Andreas Fruth ◽  
Monica-Nicoleta Neacsu
Keyword(s):  
Higher Education ◽  
E Learning ◽  
Quality In Higher Education

scholarly journals Service quality in higher education: Study of Turkish students in Malaysian universities

2014 ◽  
Vol 1 (3) ◽  
pp. 1-9 ◽  
Author(s):  
Amran Md Rasli ◽  
Mansoor Ahmed Bhatti ◽  
Nadhirah Norhalim ◽  
Tan Owee Kowang
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Higher Education Institutions ◽  
Quality Measurement ◽  
Gap Model ◽  
Perceived Service Quality ◽  
Education Study ◽  
Stratified Sample ◽  
The Difference ◽  
Quality In Higher Education

The Article attempts to analyze service quality in higher education institutions of Malaysia. The study used the Gap Model presented by Parasuraman et al. (1985, 1988) to identify the difference between expected quality and perceived quality in higher education institutions of Malaysia. The study focused to identify gaps of Turkish students in Malaysian universities Five basic dimensions of service quality measured through SERVQUAL (Instrument for service quality measurement). These dimensions are tangibles, reliability, responsiveness, assurance, and empathy. A stratified sample of 41 Turkish students has been selected from top five public universities in Malaysia. Results showed a negative service quality gap in higher education institutions of Malaysia from Turkish students’ perception which indicated perceived service quality is below than expectations of Turkish students in Malaysian universities.

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