New Migrants in Residential Aged Care: Managing Diversity in Not-for-Profit Organisations

This chapter examines how information and communication technology (ICT) and working anywhere was adopted in a not-for-profit aged care organization in Australia. The aged-care and services sector has grown over the last decade leading to shortages of skilled and experienced workers. At the same time, the sector is dealing with significant changes relating on how services are funded, an increase in competition from both not-for-profit and for profit providers, a rise in demand for services, changes in technology as well as variations in government regulations Using ICT to streamline operations, communicate and collaborate has become critical for delivering efficient and effective services in both residential aged care and community care sections of the aged care and services sector. The not-for-profit case study in this chapter shows how a first mover in ICT adoption and utilizing working anywhere (telework) can support cost savings, provide the ability to respond to the changing regulatory environment as well as attract, recruit and retain skilled and experienced workers.

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Aged Care, ICT, and Working Anywhere

Advances in Human Resources Management and Organizational Development - Anywhere Working and the New Era of Telecommuting ◽

10.4018/978-1-5225-2328-4.ch008 ◽

2017 ◽

pp. 203-222

Author(s):

Gabriele Helen Taylor ◽

Yvette Blount ◽

Marianne Gloet

Keyword(s):

Cost Savings ◽

Aged Care ◽

Residential Aged Care ◽

Care Organization ◽

Services Sector ◽

For Profit ◽

Not For Profit ◽

Ict Adoption ◽

Information And Communication ◽

Support Cost

This chapter examines how information and communication technology (ICT) and working anywhere was adopted in a not-for-profit aged care organization in Australia. The aged-care and services sector has grown over the last decade leading to shortages of skilled and experienced workers. At the same time, the sector is dealing with significant changes relating on how services are funded, an increase in competition from both not-for-profit and for profit providers, a rise in demand for services, changes in technology as well as variations in government regulations Using ICT to streamline operations, communicate and collaborate has become critical for delivering efficient and effective services in both residential aged care and community care sections of the aged care and services sector. The not-for-profit case study in this chapter shows how a first mover in ICT adoption and utilizing working anywhere (telework) can support cost savings, provide the ability to respond to the changing regulatory environment as well as attract, recruit and retain skilled and experienced workers.

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Navigating the marketisation of community aged care services in rural Australia

International Journal of Care and Caring ◽

10.1332/239788220x15875789936065 ◽

2020 ◽

Vol 4 (3) ◽

pp. 377-393

Author(s):

Suzanne Hodgkin ◽

Pauline Savy ◽

Samantha Clune ◽

Anne-Marie Mahoney

Keyword(s):

Free Market ◽

Aged Care ◽

Care Programme ◽

For Profit ◽

Care Services ◽

Not For Profit ◽

Service Organisation ◽

Rural Australia ◽

Community Aged Care

The aged care policies of many Organisation for Economic Co-operation and Development countries reflect free-market principles. In Australia, the recently introduced Consumer Directed Care programme centres on markets in which a range of organisations compete to provide services to community-living elders. As consumers, older people are allocated government funding with which they select and purchase items from their chosen service organisation. This article presents findings from a case study that explored the impacts of this programme on a group of rurally based, not-for-profit providers and consumers. The findings portray the challenges and advantages associated with providing and accessing services in limited rural markets.

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Infection prevention quality indicators in aged care: ready for a national approach

Australian Health Review ◽

10.1071/ah18052 ◽

2019 ◽

Vol 43 (4) ◽

pp. 396 ◽

Cited By ~ 1

Author(s):

N. J. Bennett ◽

J. M. Bradford ◽

A. L. Bull ◽

L. J. Worth

Keyword(s):

Quality Improvement ◽

Quality Indicators ◽

Infection Prevention ◽

Prevention Programs ◽

Aged Care ◽

Residential Aged Care ◽

For Profit ◽

Care Services ◽

Infection Surveillance ◽

Facility Level

Accreditation standards for Australian aged care homes include the requirement for programs to ensure infections are controlled. Effective infection prevention programs are supported by surveillance data providing the impetus for quality improvement and facilitating evaluation of interventions at the facility level. In 2016, infection control professionals employed in Victorian public-sector residential aged care services were surveyed to examine the nature and resourcing of local infection prevention programs and monitoring activities. Overall, 164 services participated (90% response rate). A high proportion (84%) reported executive support for infection surveillance, with mean allocation of 12h per fortnight per facility for infection prevention activities. Current surveillance activities included monitoring of infections and antimicrobial use (90%), influenza vaccination compliance for staff (96%) and residents (76%) and monitoring of infection due to significant organisms (84%). A successful statewide program including eight quality indicators has subsequently been implemented in Victoria. We suggest that a national focus could strengthen this framework, ensuring a uniform strategy with enhanced benchmarking capacity. Stakeholder engagement and refinement of appropriate indicators for monitoring quality improvement in public, not-for-profit and private sectors within aged care is required.

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Service Delivery in Aged Care Case Study

Anywhere Working and the Future of Work - Advances in Human Resources Management and Organizational Development ◽

10.4018/978-1-7998-4159-3.ch005 ◽

2021 ◽

pp. 113-133

Author(s):

Gabriele Helen Taylor ◽

Yvette Blount ◽

Marianne Gloet

Keyword(s):

Cost Savings ◽

Aged Care ◽

Care Organization ◽

Services Sector ◽

For Profit ◽

Not For Profit ◽

Ict Adoption ◽

Information And Communication ◽

Support Cost

This chapter examines how information and communication technology (ICT) and working anywhere was adopted in a not-for-profit aged care organization in Australia. The aged-care and services sector is expanding, leading to shortages of skilled and experienced workers. At the same time, the sector is dealing with significant changes relating to how services are funded, an increase in competition from both not-for-profit and for profit providers, a rise in demand for services, changes in technology, as well as variations in government regulations. Using ICT to streamline operations, communicate and collaborate has become critical for delivering efficient and effective services the aged care and services sector. The not-for-profit case study in this chapter shows how a first mover in ICT adoption and utilizing working anywhere (telework) can support cost savings, provide the ability to respond to the changing regulatory environment, as well as attract, recruit, and retain skilled and experienced workers.

Download Full-text