Social support: Theory, research and applications

1986 ◽  
Vol 22 (12) ◽  
pp. 1369-1370 ◽  
Author(s):  
Joseph Behar
Keyword(s):  
Social Support ◽  
Support Theory ◽  
Theory Research

Support for female international business travellers in dual-career families

2017 ◽  
Vol 5 (1) ◽  
pp. 22-42 ◽  
Author(s):  
Katharina Puchmüller ◽  
Iris Fischlmayr
Keyword(s):  
Social Support ◽  
International Business ◽  
Organizational Support ◽  
Dual Career ◽  
Structured Interviews ◽  
Content Type ◽  
Cultural Variations ◽  
Support Theory ◽  
Template Analysis ◽  
Business Travellers

Purpose The purpose of this paper is to evaluate experiences of female international business travellers living in dual-career families (DCFs) who also have childcare obligations. In particular, the paper explores in which way different sources of support – specifically organizational support – are perceived as important and are available to the women under research. Because of the women’s regular absences due to business trips and the fulfilment of their family role, challenges regarding childcare or household responsibilities may occur. Consequently and also according to social support theory, different types of support may be necessary to organize family and international career, and effectively perform in both environments. Design/methodology/approach This paper examines the experiences and thoughts of these women with special regards on support issues. Data are collected from 51 semi-structured interviews with internationally travelling women in DCF situations originating from seven Western and non-Western countries. The interviews are analysed applying template analysis. Findings Results show that, across countries, support is mainly derived from within family. Regarding institutional or organizational support, however, the reported expectations and actually offered activities differ because of local institutional and cultural variations. The examined women value different forms of organizational support, but do not necessarily expect it. Originality/value This paper represents the first exploratory examinations of various forms of support for female international business travellers in DCFs suggested by social support theory. It includes a culturally diverse sample and contributes to cross-cultural career research.

The Influence of Social Support on Customer Satisfaction Based on the Consumer Experience Theory

2020 ◽  
Vol 11 (4) ◽  
pp. 70-81
Author(s):  
Pinghao Ye ◽  
Liqiong Liu ◽  
Linxia Gao ◽  
Quanjun Mei
Keyword(s):  
Social Support ◽  
Customer Satisfaction ◽  
Purchase Intention ◽  
Structural Equation ◽  
Equation Model ◽  
Consumer Experience ◽  
Factors Affecting ◽  
Customer Feedback ◽  
Support Theory ◽  
The Social

Customer satisfaction (CS) is an important factor determining the success of online clothing shopping. This document tries to analyze factors affecting CS towards online clothing shopping through a systematic study, in a bid to help online clothing retailers improve CS for higher sales. Based on the social support theory, the authors created a model of factors affecting CS towards online clothing shopping and conducted a questionnaire survey to obtain customer feedback, which was then analyzed through a structural equation model. The analysis results indicate that sensory experience (SE), quality experience (QE), trust (TR), and recommendation (RE) exerted favorable effects on CS towards online clothing shopping, and CS, as a mediating variable, affected customer loyalty (CL), and purchase intention (PI) positively.

Prioritizing intentions behind investment in cryptocurrency: a fuzzy analytical framework

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Swati Gupta ◽  
Sanjay Gupta ◽  
Manoj Mathew ◽  
Hanumantha Rao Sama
Keyword(s):  
Social Support ◽  
Technology Acceptance ◽  
Financial Literacy ◽  
Influencing Factor ◽  
Analytical Framework ◽  
Primary Objective ◽  
Social Commerce ◽  
Content Type ◽  
Support Theory ◽  
Digital Transactions

PurposeThe primary objective of this study is to prioritize the main intentions behind investment in cryptocurrency, in spite of its volatile nature and no regulatory framework.Design/methodology/approachThis research paper has worked on collective constructs of the unified theory of acceptance and use of technology (UTAUT), the technology acceptance model (TAM) and social support theory with an added construct of financial literacy. A fuzzy analytical framework has been applied to prioritize the intentions of investors.FindingsThe result indicates that “Social Influence (SI)” is the most influencing factor, while “Effort Expectancy (EE)” is the least influencing factor considered by investors. The subdimensions ranked in the top priority by investors are as follows: “I want to invest in cryptocurrencies because I have a good level of financial knowledge (FL1)”; “The people who are important to me will think that I should use cryptocurrencies (SI2)”; “I have the necessary resources to use cryptocurrencies (FC2).” The least importance is given to “It will be easy for me to become an expert in the use of cryptocurrencies (EE3).”Research limitations/implicationsFew of the constructs of the UTAUT, the TAM and social support theory have been considered while prioritizing intentions. Different other intentions also prevail under different theories that need to be researched further.Practical implicationsUnlike previous studies, this research adds the archetype of social commerce, social support and utility theories to analyze and prioritize the behavioral perspective of using cryptocurrencies in digital transactions.Originality/valueThis paper fills the gap in the research study, along with assisting the regulators and cryptocurrency practitioners to widen their knowledge base and to recognize the prioritized intentions.

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