Clarifying the social support theory‐research linkage

1998 ◽  
Vol 27 (6) ◽  
pp. 1231-1241 ◽  
Author(s):  
Judith E. Hupcey
Keyword(s):  
Social Support ◽  
Support Theory ◽  
The Social ◽  
Theory Research

The Influence of Social Support on Customer Satisfaction Based on the Consumer Experience Theory

2020 ◽  
Vol 11 (4) ◽  
pp. 70-81
Author(s):  
Pinghao Ye ◽  
Liqiong Liu ◽  
Linxia Gao ◽  
Quanjun Mei
Keyword(s):  
Social Support ◽  
Customer Satisfaction ◽  
Purchase Intention ◽  
Structural Equation ◽  
Equation Model ◽  
Consumer Experience ◽  
Factors Affecting ◽  
Customer Feedback ◽  
Support Theory ◽  
The Social

Customer satisfaction (CS) is an important factor determining the success of online clothing shopping. This document tries to analyze factors affecting CS towards online clothing shopping through a systematic study, in a bid to help online clothing retailers improve CS for higher sales. Based on the social support theory, the authors created a model of factors affecting CS towards online clothing shopping and conducted a questionnaire survey to obtain customer feedback, which was then analyzed through a structural equation model. The analysis results indicate that sensory experience (SE), quality experience (QE), trust (TR), and recommendation (RE) exerted favorable effects on CS towards online clothing shopping, and CS, as a mediating variable, affected customer loyalty (CL), and purchase intention (PI) positively.

CROSS-CULTURAL VALIDITY OF A MODEL OF SELF-WORTH: APPLICATION TO FINNISH CHILDREN

2000 ◽  
Vol 28 (2) ◽  
pp. 105-118 ◽  
Author(s):  
Heta-Maria Miller
Keyword(s):  
Social Support ◽  
Cross Cultural ◽  
Self Report ◽  
School Students ◽  
Cultural Validity ◽  
Research And Practice ◽  
The Social ◽  
Self Worth ◽  
Social Support Scale ◽  
Theory Research

This study investigated the cross-cultural validity of Harter's (1985, 1986a, 1986b, 1987b, 1987c) measures and model of self-worth in Finnish children. A total of 306 Finnish elementary school students participated in the study. Principal components analyses supported the original factor structures of Harter's (1985, 1986a) self-report questionnaires, the Self-Perception Profile for Children and the Social Support Scale for Children. Consistent with Harter's (1986b, 1987b, 1987c) model of the determinants of self-worth, multiple regression analysis indicated that both the competence-importance discrepancy and perceived social support explained the variability in self-worth. Implications of these findings for theory, research, and practice are discussed.

The Effect of Social Support on Post-Adoption of Mobile SNS

2017 ◽  
Vol 9 (2) ◽  
pp. 17-30 ◽  
Author(s):  
Tao Zhou
Keyword(s):  
Social Support ◽  
Emotional Support ◽  
Social Networking Sites ◽  
Service Providers ◽  
System Quality ◽  
Support Theory ◽  
Mobile Social Networking ◽  
The Social ◽  
Continuance Usage ◽  
Mobile Sns

Retaining users and facilitating their post-adoption are crucial for the success of mobile social networking sites (SNS). Drawing on the social support theory, this research examined mobile SNS continuance. The results indicated that both social support and technological perceptions affect continuance usage through trust and flow. Social support includes informational support and emotional support. Technological perceptions include system quality and service quality. The results imply that service providers need to offer a supportive climate as well as quality systems and services in order to facilitate users' post-adoption and continuance usage.

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