A design method for an intelligent manufacturing and service system for rehabilitation assistive devices and special groups

2022 ◽  
Vol 51 ◽  
pp. 101504
Author(s):  
Zilin Wang ◽  
Lizhen Cui ◽  
Wei Guo ◽  
Lei Zhao ◽  
Xin Yuan ◽  
...  
Keyword(s):  
Service System ◽  
Design Method ◽  
Intelligent Manufacturing ◽  
Assistive Devices ◽  
Special Groups

Service design for intelligent exhibition guidance service based on dynamic customer experience

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ching-Hung Lee ◽  
Qiye Li ◽  
Yu-Chi Lee ◽  
Chih-Wen Shih
Keyword(s):  
Service System ◽  
Design Method ◽  
Service Design ◽  
Customer Experience ◽  
Design Stage ◽  
Customer Journey ◽  
Content Type ◽  
Design Requirements ◽  
Exhibition Service ◽  
Pain Points

PurposeA good customer experience means meeting the customer expectation. Thus, unexpected customer experience is usually a good point to initiate improvement or innovation for product or service design. Attempting to enhance the customer experience in the customer journey, this study aims to demonstrate a customer journey centred service design approach to receive the design requirements based on customers' needs and to use a systematic approach to generate solutions.Design/methodology/approachA holistic service design method named 3E model was proposed. It integrates customer experience journey map (CXJM), the theory of inventive problem solving (TRIZ) and service assembly and service replacement mechanism into three design stages. In stage 1, CXJM is enhanced with emotional range analysis to identify the customer pain points as well as customers' requirements (CRs) in exhibition, tourism and hotel sectors for initializing service design. Stage 2 investigates the specific design requirements (DRs) of the smart exhibition system and the contradictions. Then, the innovative principles were analyzed. In Stage 3, expected exhibition service system was designed.FindingsThe new service system which named the smart expo system based on information and communication technology (ICT) is proposed. It consists of “Tourism Link assists”, “i-Kaohsiung hotel service center”, “Smart AEC” and “O2O e-tickets”.Originality/valueThe proposed 3E model builds a systematic and coherent design method for the smart exhibition service area. It provides the linkage and action-oriented guidance from customer pain points, service parameters, innovative principles to solutions.

Module division and configuration modeling of CNC product–service system

2016 ◽  
Vol 231 (3) ◽  
pp. 494-506 ◽  
Author(s):  
Zhongqi Sheng ◽  
Changsai Liu ◽  
Junyou Song ◽  
Hualong Xie
Keyword(s):  
Modular Design ◽  
Service System ◽  
Design Method ◽  
Service Integration ◽  
Product Lifecycle Management ◽  
Configuration Model ◽  
Product Service System ◽  
Integration Model ◽  
Product Service ◽  
Service Activities

Product–service system is a new globally optimized production system with high-degree integration of product and service, which is formed under the product lifecycle management thinking of manufacturing enterprises. This paper applies the modular design method in the development of CNC product–service system and studies the module division and configuration modeling method oriented to configuration design process. First, a service module division method based on design structure matrix is proposed, and the relationship of service activities is established through directed graph and the module division of service activities is determined by calculating reachable matrix. Next, the product–service integration strategy is analyzed, the product–service integration model is built, and the organic integration of product and services is achieved. Then, the meaning of configuration model of product–service system is introduced and the configuration model is established. At last, the economical turning center is selected as an example of CNC to implement the module division and configuration modeling of CNC product–service system and to verify the feasibility of proposed methods.

A Formal Model of Human Interactions for Service Ecosystem Design

2014 ◽  
Author(s):  
Hyunwoong Ko ◽  
Sangwon Lee ◽  
Dongmin Shin ◽  
Seung Ki Moon
Keyword(s):  
Service System ◽  
Formal Model ◽  
Design Method ◽  
Discrete Event ◽  
Service Design ◽  
Model Framework ◽  
Systematic Analysis ◽  
Modeling Methodology ◽  
Heterogeneous Services ◽  
Service Ecosystem

In this digital era, the natures of services are becoming increasingly complex and diverse due to the convergences between the existing human-centered services and other supportive device services, or interactions between heterogeneous services. Expecting this trend is to be accelerated more, new scientific and engineered approaches to the service design are needed more than ever. In this context, a service designed conceptually and abstractly has significant limitations that keep the customers’ satisfaction from advancing above a certain level. Hence, in an initial service design phase, a service delivery process can be expressed quantitatively through a systematic analysis of its natures and the goals. In this paper, a human-centered complex service system is newly defined as service ecosystem. This study proposes a method for designing service processes as a Discrete Event System (DES) in formal ways by utilizing the concepts of affordance, preference, and a Affordance-based Finite State Automata (FSA) modeling methodology. The proposed design method suggests a model framework that focuses on service actions that reflects related properties of customers, employees, and environment entities and their interactions quantitatively. The formally expressed relations between properties of service entities such as customer, employee, and service environment provide guidelines for service designers in a more scientific way than traditional ones. In addition, it is expected that it will enable to add computational to the human-centered service system design and control and develop effective reusable controllers for complex service deliveries as well.

scholarly journals EXTENDING PRODUCT FAMILY DESIGN METHODS TO PRODUCT-SERVICE-SYSTEM FAMILY DESIGN

2021 ◽  
Vol 1 ◽  
pp. 1557-1566
Author(s):  
David Rosen ◽  
Young Mi Choi
Keyword(s):  
Service System ◽  
Design Method ◽  
Product Family ◽  
Design Methods ◽  
Alternative Methods ◽  
Product Family Design ◽  
Product Service System ◽  
Product Families ◽  
Product Service ◽  
Smart Technologies

AbstractAlthough product family design methods are well established, little research has focused on Product-Service-System (PSS) family design. A PSS family design method is proposed in this paper that parallels methodology for designing product families. Separate platforms are proposed for products and for services. However, couplings between product and service platforms are identified and incorporated into the design method. Design problem formulations are proposed for PSS family platforms and for the PSS family itself, using a module-based approach, in contrast to a platform scaling approach. Alternative methods are investigated and compared for solving these problems. The application domain of Assistive Mobility (AM) is identified as a promising PSS family in this work. If smart technologies are integrated into AM devices, such as manual wheelchairs, powered wheelchairs, walkers, and rollators, then patient diagnosis and treatment, as well as device maintenance, services are enabled with these smart technologies, demonstrating that smart AM devices are a promising PSS family.

The investment law development to increase investment in Indonesia

2019 ◽  
Vol 61 (1) ◽  
pp. 17-23
Author(s):  
Suradiyanto Suradiyanto
Keyword(s):  
Foreign Investment ◽  
Capital Investment ◽  
Service System ◽  
Design Method ◽  
Domestic Investment ◽  
Global Order ◽  
Content Type ◽  
Delegation Of Authority ◽  
One Stop ◽  
Investment Law

Purpose The law development, especially in the field of investment, is not only directed to achieve the vision of Indonesia 2030, but it is directed to make Indonesia a great nation, protect the potential and plurality of Indonesia and realize the welfare of the nation, both economically independent and having qualified human resources. Based on the description, the purpose of this paper is to examine and find forms of refinement in the investment law development of Indonesia in accordance with the global order. Design/method This paper is qualitative research. This paper examines and finds forms of refinement in the investment law development of Indonesia in accordance with the global order. Findings The refinement form of investment law development in Indonesia in accordance with the global order begins with Law Number 1 of 1967 on Foreign Investment (PMA) and Law Number 6 of 1968 concerning Domestic Investment (PMDN), which is then followed by the issuance of Presidential Decree Number 29 of 2004 concerning the Implementation of Investment in Foreign Capital Investment (PMA) and Domestic Investment (PMDN) through One Stop Service System. The reconstruction form of the capital investment law is by the issuance of Law Number 25 of 2007 regarding Investment which regulates the domestic investment and foreign investment. The authorized official to coordinate the implementation of investment in Indonesia is the Investment Coordinating Board (BKPM). The consideration of BKPM appointment as the only government agency that handles investment activities of PMA and PMDN is to increase the effectiveness in attracting investors to invest in Indonesia. Therefore, by one stop service, it is expected that the service to the investors will be faster than the previous implementation. One Stop Service System means that the implementation of investment consists of policies and planning of investment development, promotion and investment cooperation, approval services, licensing and investment facilities, control of investment implementation and management of investment information system. Approval services, licensing and investment facilities on PMA and PMDN shall be implemented by BKPM, based on the delegation of authority from the Minister/Head of Non-Department Institution which handle the relevant investment business fields through one stop service system. Originality/value This paper only focuses on the investment law development in Indonesia that has never been done before (originality).

scholarly journals A Novel Intelligent Manufacturing Mode With Human-cyber-physical Collaboration and Fusion in the Non-Ferrous Metal Industry

2021 ◽  
Author(s):  
Qing Liu ◽  
Min Liu ◽  
Zichun Wang ◽  
Feng Yan ◽  
Yingyi Ma ◽  
...  
Keyword(s):  
Production Process ◽  
Business Model ◽  
Manufacturing System ◽  
Service System ◽  
Ferrous Metal ◽  
Intelligent Manufacturing ◽  
Smelting Process ◽  
Sustainable Business ◽  
Manufacturing Mode ◽  
Ferrous Metal Industry

Abstract The non-ferrous metal industry is one of the most important part in China’s process industry, and has an extremely important strategic position in national economy. However, in the smelting process of non-ferrous metal, there still exists many problems: 1) the production process of non-ferrous is long, the utilization rate of resource and energy is low; 2) the large amount of waste discharge in the production process has caused prominent environmental protection issue; 3) product homogeneity is serious and the added value is low. To solve these problems, we constructed a novel intelligent manufacturing mode with human-cyber-physical (HCP) collaboration and fusion from three aspects: 1) intelligent manufacturing system with HCP collaboration and fusion, 2) product service system based on ecosystem platform, and 3) sustainable business model, to realize the safe, efficient and green production for the non-ferrous metal smelting process. In the case study on the largest copper smelting enterprise in the world, the digital twin based manufacturing system collaborative platform architecture, product &service system framework, and sustainable business model canvas are built by the proposed intelligent manufacturing mode with HCP collaboration and fusion.

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