Consumer advocacy for luxury brands

2018 ◽  
Vol 26 (3) ◽  
pp. 264-271 ◽  
Author(s):  
Anwar Sadat Shimul ◽  
Ian Phau
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kevin Teah ◽  
Billy Sung ◽  
Ian Phau

PurposeThe purpose of this study is to examine how perceived corporate social responsibility (CSR) motives may influence situational scepticism towards luxury brands and its effects on brand resonance, resilience to negative information and consumer advocacy of luxury brands. The moderating role of perceived fit towards luxury brand CSR initiatives is also investigated.Design/methodology/approachAn experimental approach on a 2 × 2 matrix was used. Data are collected through a consumer panel.FindingsValues-driven motives were found to lead to lower consumer situational scepticism and egoistic-driven motives would lead to higher levels of consumer situational scepticism. While higher consumer situational scepticism leads to lower brand resonance, there is no significant relationship between scepticism and resilience to negative information and consumer advocacy. The findings also suggest that perceived fit moderates the relationship between consumer situational scepticism to resilience to negative information and consumer situational scepticism to consumer advocacy.Originality/valueThe key originality of the study is that it provides empirical insights into situational scepticism of CSR initiatives and its influence in consumer and management outcomes in luxury brands.


Author(s):  
Adam Craig ◽  
Heather M. Johnson ◽  
Stacy L. Wood ◽  
Yuliya A. Komarova ◽  
Jennifer M. C. Vendemia
Keyword(s):  

2017 ◽  
Vol 5 (2) ◽  
pp. 85-108
Author(s):  
Varsha Jain ◽  
Chakshu Bhandari ◽  
Ganesh B.E.

Luxury perfume brands are an integral part of the luxury brands sector globally and nationally. One of the main reasons for the same is that luxury perfume brands have had an extended usage across cultures and traditions. Additionally, luxury perfume brands are a high involvement category. Thus, this category needs to be developed and promoted with a specific means. This means is the development of a strong and reflexive relation between the luxury perfume brands and the consumers. Further, it should be premised on both value based and utility based satisfaction. Despite this, there is a dearth of studies that have consolidated the means of developing strong interpersonal relations between this category and consumers. Therefore, this paper aims at discovering a framework for consolidating and developing a strong interpersonal relation between the luxury perfume brand and the consumers. To this effect, we have used qualitative research in the form of semi structured personal interviews supplemented by Zaltman Metaphor Elicitation Technique. The findings from these explorations were developed into a robust framework using the precepts of Brand Personality, CAC (Cogntive- Affective- Conative) model and the Triangulat theory of love.


2015 ◽  
Vol 6 (6) ◽  
pp. 1071-1085
Author(s):  
Mónica Díaz-Bustamante Ventisca ◽  
Sonia Laura Carcelén García ◽  
María Puelles Gallo

2016 ◽  
Author(s):  
Antti Sihvonen ◽  
Joel Hietanen ◽  
Henrikki Tikkanen ◽  
Pekka Mattila
Keyword(s):  

2014 ◽  
Author(s):  
Nicola Bellini ◽  
◽  
Klaus Heine ◽  
Serena Rovai ◽  
Jiaxun He

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