Patient satisfaction of minor outpatient surgery in an academic hospital in Argentina

Author(s):  
Natalia Veronica Giorgi ◽  
Estefania Nahir Pintos ◽  
Pablo Rosón Rodríguez ◽  
Luis Ignacio Garegnani ◽  
Juan Víctor Ariel Franco
2020 ◽  
Vol 220 (4) ◽  
pp. 1108-1114
Author(s):  
Lauren D. Allan ◽  
Catherine Coyne ◽  
Cheryl M. Byrnes ◽  
Colette Galet ◽  
Dionne A. Skeete

2017 ◽  
Vol 38 (5) ◽  
pp. 507-513 ◽  
Author(s):  
Tyler Gonzalez ◽  
Erica Fisk ◽  
Christopher Chiodo ◽  
Jeremy Smith ◽  
Eric M. Bluman

Background: Total ankle arthroplasty (TAA) is a rapidly growing treatment for end-stage ankle arthritis that is generally performed as an inpatient procedure. The feasibility of outpatient total ankle arthroplasty (OTAA) has not been reported in the literature. We sought to establish proof of concept for OTAA by comparing outpatient vs inpatient perioperative complications, postoperative emergency department (ED) visits, readmissions, patient satisfaction, and cost analysis. Methods: From July 2010 to September 2015, a total of 36 patients underwent TAA. Patients with prior ankle replacement, prior ankle infections, neuroarthropathy, or osteonecrosis of the talus were excluded from the study. All patient demographics, tourniquet times, estimated blood loss, comorbidities, concomitant procedures, complications, return ED visits, and readmissions were recorded. Patient satisfaction questionnaires were collected. Twenty-one patients had outpatient surgery and 15 had inpatient surgery. The cohorts were matched demographically. Results: The average length of stay for the inpatient group was 2.5 days. The overall cost differential between the groups was 13.4%, with the outpatient group being less costly. This correlates to a cost savings of nearly $2500 per case. One patient in the outpatient group had a return ED visit on postoperative day 1 for urinary retention. There were no 30-day readmissions in either group. Seventy-one percent of the outpatient group and 93% of the inpatient group would not change to a different postoperative admission status if they were to have the procedure again. Conclusion: Our results show that OTAA was a cost-effective and safe alternative with low complication rates and high patient satisfaction. With proper patient selection, OTAA was beneficial to both the patient and the health care system by driving down total cost. It has the capacity to generate substantial savings while providing equal or better value to the patient. Level of Evidence: Level III, retrospective comparative study.


2020 ◽  
Vol Publish Ahead of Print ◽  
Author(s):  
Matthew T. Kingery ◽  
Alexander Hoberman ◽  
Samuel L. Baron ◽  
Guillem Gonzalez-Lomas ◽  
Laith M. Jazrawi ◽  
...  

1995 ◽  
Vol 4 (1) ◽  
pp. 82 ◽  
Author(s):  
Michael S. Holland ◽  
Michael A. Counte ◽  
Bradley G. Hinrichs

Curationis ◽  
2002 ◽  
Vol 25 (3) ◽  
Author(s):  
M.S. Westaway ◽  
P. Rheeder ◽  
D.G. Van Zyl ◽  
J.R. Seager

Although there is general agreement that patient satisfaction is an integral component of service quality, there is a paucity of South African research on reliable and valid satisfaction measures and the effects of health status on satisfaction. A 25-item patient satisfaction scale was developed and tested for evaluating the quality of health care for black diabetic outpatients. It was hypothesised that: (1) the underlying dimensions of patient satisfaction were interpersonal and organisational; and (2) patients in poor health would be less satisfied with the quality of their care than patients in good health. The questionnaire was administered to 263 black outpatients from Pretoria Academic Hospital and Kalafong Hospital. Factor analysis was conducted on the patient satisfaction scale and three factors, accounting for 71 % of the variance, were extracted.


2016 ◽  
Vol 33 ◽  
pp. 376-385 ◽  
Author(s):  
Zohaib Akhtar ◽  
Brian D. Hesler ◽  
Alexa N. Fiffick ◽  
Edward J. Mascha ◽  
Daniel I. Sessler ◽  
...  

Author(s):  
Lynda Katz Wilner ◽  
Marjorie Feinstein-Whittaker

Hospital reimbursements are linked to patient satisfaction surveys, which are directly related to interpersonal communication between provider and patient. In today’s health care environment, interactions are challenged by diversity — Limited English proficient (LEP) patients, medical interpreters, International Medical Graduate (IMG) physicians, nurses, and support staff. Accent modification training for health care professionals can improve patient satisfaction and reduce adverse events. Surveys were conducted with medical interpreters and trainers of medical interpreting programs to determine the existence and support for communication skills training, particularly accent modification, for interpreters and non-native English speaking medical professionals. Results of preliminary surveys suggest the need for these comprehensive services. 60.8% believed a heavy accent, poor diction, or a different dialect contributed to medical errors or miscommunication by a moderate to significant degree. Communication programs should also include cultural competency training to optimize patient care outcomes. Examples of strategies for training are included.


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