scholarly journals Intuitionistic Fuzzy AHP Based Strategic Analysis of Service Quality in Digital Hospitality Industry

2019 ◽  
Vol 52 (13) ◽  
pp. 1687-1692 ◽  
Author(s):  
G. Büyüközkan ◽  
O. Feyzioğlu ◽  
C.A. Havle
Keyword(s):  
Service Quality ◽  
Hospitality Industry ◽  
Fuzzy Ahp ◽  
Strategic Analysis ◽  
Intuitionistic Fuzzy

Strategic analysis of healthcare service quality using fuzzy AHP methodology

2011 ◽  
Vol 38 (8) ◽  
pp. 9407-9424 ◽  
Author(s):  
Gülçin Büyüközkan ◽  
Gizem Çifçi ◽  
Sezin Güleryüz
Keyword(s):  
Service Quality ◽  
Healthcare Service ◽  
Fuzzy Ahp ◽  
Strategic Analysis

THE QUALITY OF HOTEL PERFORMANCE (The Effectiveness and Efficiency)

1999 ◽  
Vol 5 (1-2) ◽  
pp. 145-160
Author(s):  
Ivanka Avelini Holjevac ◽  
Ana Marija Vrtodušić
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Hospitality Industry ◽  
Management Systems ◽  
Business Success ◽  
Quality Management Systems ◽  
Customer Care ◽  
Hotel Performance ◽  
Effectiveness And Efficiency

Service quality has been a major preoccupation of the hospitality industry throughout the 1980s and the early 1990s. Quality management systems have been clearly identified as a means of increasing the professionalism and social competence of staff, while developments such as customer care programs and quality teams have produced notable improvements in the effectiveness and efficiency. Starting from the main economic goal of making profit in each enterprise, it is necessary to measure and to evaluate effectiveness and efficiency. The aim of this paper is to emphasize the importance and necessity of measuring two aspects of the quality of business success: effectiveness (hotel market success) and efficiency (hotel economy). The paper defines effectiveness and efficiency as well as key ratios for measuring and evaluating those two aspects of quality of business success.

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