A Study Of The Relationship Between The Determinants Of Service Quality In The Hospitality Industry With Special Reference To The Coimbatore District

The quality and performance of advances have a direct bearing on the profitability and viability of banks. Despite an efficient credit appraisal and disbursement mechanism, problems can still arise due to various factors. In this regard, a study has been undertaken to examine the behavior of borrowers in repaying the loan taken from public sector banks. The objectives of the study are to examine the socioeconomic background of sample businessmen, to find out factors determining default by businessmen and to suggest methods to improve recovery of NPA. The data required for the study have been collected through an interview schedule. One hundred and twelve borrowers of public sector banks in Coimbatore district are included in the sample. The data collected have been analysed by making use of simple percentage. In order to ascertain the relationship between the various factors and level of NPA Chi-square tests have been followed. The present study carried out in this direction has highlighted the causes for default on the part of the borrowers. Studies on NPA will throw morelight on the burningissue.

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The Relationship between Customer Satisfaction and Service Quality with Special Reference to the Hypermarkets in Saudi Arabia

Research in Economics and Management ◽

10.22158/rem.v3n3p160 ◽

2018 ◽

Vol 3 (3) ◽

pp. 160

Author(s):

Dr. Arisha Fatima Rizvi ◽

Dr. Almas Sabir

Keyword(s):

Saudi Arabia ◽

Customer Satisfaction ◽

Service Quality ◽

Special Reference ◽

Primary Objective ◽

Customer Relationship ◽

Quality Dimensions ◽

Service Quality Dimensions ◽

The Relationship

In recent years, customer satisfaction has been a subject of great interest in order to maximize the profit levels of the organizations. The quality of service provided by the organizations has become an important aspect of customer satisfaction. It has been a universal fact that service quality is proportionally related to customer satisfaction. It is obvious that customers play an important role in the organizational process (Lee & Ritzman, 2005, p. 92). Building customer relationship means delivering superior value over competitors to the target customers (Kotler et al., 2002, p. 391). Many companies are adopting quality management programs which aim at improving the quality of their products and marketing processes, because it has been proven that “quality has a direct impact on product performance, and thus on customer satisfaction” (Kotler et al., 2002, p. 8).The primary objective of this study is to examine the relationship between customer satisfaction and service quality in retail sectors with respect to the service quality dimensions with special reference to the hypermarkets in the Kingdom of Saudi Arabia (KSA).

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The Influence Of Servicescape And Service Quality On Customer Satisfaction And Repurchase Intention At One Eighty Café In Bandung

Jurnal Ilmu Sosial Politik dan Humaniora ◽

10.36624/jisora.v4i1.91 ◽

2021 ◽

Vol 4 (1) ◽

pp. 19-27

Author(s):

Armayoga Mukti Al-ghifari ◽

Ira Fachira

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Qualitative Methods ◽

Preliminary Data ◽

Quantitative Data ◽

Hospitality Industry ◽

Sem Analysis ◽

Repurchase Intention ◽

Repurchase Intentions ◽

The Relationship

Servicescape and Service Quality play essential roles in the sustainability of the hospitality industry, particularly in Bandung restaurant business. One-Eighty Café is in the heart of Bandung Tourism Area, which has to deal with tight competition, leading to a focus on improving these factors. This study aims to help One Eighty café to overcome the problem and retain its customers by enhancing Servicescape and Service Quality, leading to Customer Satisfaction and Repurchase Intention. The preliminary data using observation and qualitative methods, followed by a quantitative approach by questionnaire, which is expected to be completed by at least 200 respondents. Quantitative data will be analyzed with SEM analysis. The findings of this study are expected to show the relationship between Servicescape (i.e., ambience and interior layout and design) and Service Quality (i.e., tangible, reliability, responsiveness, assurance, and empathy) influence on Customer Satisfaction and Repurchase Intentions in details. The recommendations of this study are expected to respond to the specific elements that management should focus on to save costs and maximize Customer Satisfaction to retain customers.

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Relationship between Motivational Practices and Organisational Citizenship Behaviour with Special Reference to Employees of Manufacturing Industries in Coimbatore District

International Journal of Innovative Technology and Exploring Engineering - Special Issue ◽

10.35940/ijitee.j1019.08810s19 ◽

2019 ◽

Vol 8 (10S) ◽

pp. 106-111

Keyword(s):

Special Reference ◽

Manufacturing Industries ◽

Coimbatore District ◽

Employee Effectiveness ◽

The Relationship

This paper reports on the findings of a research to investigate the relationship between Motivational practices and Organisational Citizenship Behaviour of employees working in select manufacturing industries in Coimbatore District. The findings of the study highlight the importance of motivational practices to enhance employee effectiveness.

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Quality of relationship on information technology outsourcing for organizational success in hospitality industry

Journal of Hospitality and Tourism Technology ◽

10.1108/jhtt-07-2014-0027 ◽

2014 ◽

Vol 5 (3) ◽

pp. 229-244 ◽

Cited By ~ 8

Author(s):

Ali Sukru Cetinkaya ◽

Mehmet Ergul ◽

Muzaffer Uysal

Keyword(s):

Information Technology ◽

Service Quality ◽

Organizational Performance ◽

Relationship Quality ◽

Hospitality Industry ◽

It Outsourcing ◽

Content Type ◽

It Service ◽

Outsourcing Success ◽

The Relationship

Purpose – This paper aims to investigate the effects of vendor – client relationship on organizational success in the hospitality industry. The relationship between vendors and clients regarding information technology outsourcing does not always go in harmony. In the viewpoint of hospitality practitioners, information technology (IT) providers do not necessarily abide by the given promises stated on contracts, all the time. The service flows, which are mostly generated by the lack of quality relationship between vendors and clients directly affect hotels’ organizational performance. Design/methodology/approach – Data were collected by an online survey and analyzed using multivariable statistics (path analysis) to determine the effects of service quality and relationship quality on outsourcing success, and its effect on organizational performance. Data from 102 valid responses received from ten different countries, representing 230 hotels in total were analyzed. Findings – Service quality and relationship quality, which are two dimensions of outsourcing relationships, were found to be positively related to outsourcing success (r = 0.60 and 0.70, p < 0.01, respectively) and intangible organizational performance (r = 0.20, p < 0.05; 0.26 and 0.27, p < 0.01, respectively). Research limitations/implications – The research was designed to investigate the IT outsourcing service receiver’s (client) perspective. The IT service provider’s (vendor) perspective is disregarded. Disturbance results are very high (i.e. more than 0.95). This may well be the case that certain facets of the outsourcing success construct are not adequately represented by the chosen indicators. Research results may reveal an idea about the research subject, in general, but may not be generalized to the whole industry due to its sampling size. Finally, the survey was conducted online, and all online research restrictions were applicable to this research such as receiving very limited response rates. Practical implications – The results of this research provide important information for practitioners in the hospitality industry and IT service providers. Relationship quality between vendor and client was observed to be the most determinant factor in IT outsourcing success. Social implications – The proposed model may well serve as a framework for further examining mediating and possible moderating variables. Originality/value – There is limited research in the previous literature investigating the relationship between information technology vendor and client, in terms of service quality and relationship quality in hospitality industry. This paper may serve to fill in this gap.

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