Mastering innovation in the manufacturing sector

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This research paper concentrates on understanding the types of innovation that can boost the profit margins of manufacturing companies in Spain. Digital service innovation can be a welcome factor that meshes with product innovation and process innovation, to enhance profits within defined manufacturing sub-sectors – namely computer manufacturing and machinery manufacturing. These processes should be introduced and pursued simultaneously, as an essential condition for producing positive effects on profitability. In other sub-sectors, the digital service innovation isn't required, since this merely adds a neutral impact to the profit-driving effects of the effective duo of process innovation and product innovation. Originality/value The briefing saves busy executives, strategists and researchers’ hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

The Development of an Experience Measure for an Online Digital Mental Health Community

Online digital mental health communities can contribute to users’ mental health positively and negatively. Yet the measurement of outcomes and impact relating to digital mental health communities is difficult to capture. In this paper we demonstrate the development of an online experience measure for a specific children and young people’s community inside a digital mental health service. The development is informed by three phases: (i) item reduction through Estimate-Talk-Estimate modified Delphi methods, (ii) user testing with participatory action research and (iii) a pilot within the digital service community to explore its use. Rounds of experts talks help to reduce the items. User experience workshops helped to inform the usability and appearance, wording, and purpose of the measure. Finally, the pilot results highlight completion rates, difference in scores for age and community roles and a preference to ‘relate to others’; as a mechanism of support. Outcomes frequently selected in the measure show the importance of certain aspects of the community, such as safety, connection, and non-judgment previously highlighted in the literature. Self-reported helpfulness scales like this one could be used as indicators of meaningful engagement within the community and its content but further research is required to ascertain its acceptability and validity. Phased approaches involving stakeholders and participatory action research enhances the development of digitally enabled measurement tools.

Crisis behaviors as drivers of value co-creation transformation

Purpose The paper aims to conceptualize how behavioral shifts in times of crisis drive the transformation of value co-creation. Design/methodology/approach Referencing two empirical contexts, the paper explores how digital service platforms facilitate changes in actors’ mental models and institutional arrangements (legal, social, technological) that drive transformation of value co-creation in service ecosystems. Findings The proposed conceptual framework contributes to existing research by identifying micro-level changes in actors’ mental models and macro-level changes in institutional arrangements enabled by digital service platforms in service ecosystems. In particular, the framework identifies motivation, agility and resistance as moderators of behavioral shifts in times of crisis. This account offers a finer-grained theorization of the moderating factors and underlying mechanisms of service ecosystem transformation but does not extend to the ensuing “new normal.” Practical implications The proposed framework indicates how digital platforms support shifts in actors’ behavior and contribute to the transformation of value co-creation. While the enablers are situation-specific and may therefore vary according to the prevailing conditions, the actor-related concepts advanced here seem likely to remain relevant when analyzing the transformation of value co-creation in other crisis situations. Originality/value The new conceptual framework advanced here clarifies how behavioral shifts during a crisis drive the transformation of value co-creation and suggests directions for future research.

Service in the conditions of using digital technologies

Problem setting. The information society needs to form such a model of legal regulation of service provision, which will allow to ensure the appropriate level of quality of digital service provision, using the latest information technologies. Target of research. To analyze the current legislation to identify the impact of the development of information technology on ensuring proper regulation of relations for the provision of services in the context of digitalization. Analysis of recent researches and publications. Many scientists have studied the problem of providing services in the domestic scientific literature, in particular, O. V. Sibilova [1], A. A. Telestakova [2], N. A. Fedosenko [3], N. V. Fedorchenko [4], Yu. E. Khodiko [5]. However, in the information society, digital services are becoming relevant, the problem of the legal regime of which needs to be studied. And although recently this type of service has become the subject of research by some scientists, namely G. K. Nekit [6], I. I. Svitlak [7], N. Yu. Filatova [8], we will try to highlight our views on digital services. Article’s main body. The article considers the issue of defining a service as an object of turnover in the conditions of using digital technologies. Discussion issues that arise when defining the concept of digital service are resolved. The current legislation of Ukraine, scientific researches, the conclusions which have both theoretical, and practical value concerning the outlined question are analyzed. Conclusions and prospects for the development. After analyzing the above regulations, we can conclude that the service is an action (activity) performed by one party to the contract at the request of another, aimed at obtaining a useful result not related to the creation of material goods. Among the main features of services in the development of digital technologies are the following: 1) the service is always expressed through the active actions of the parties; 2) the service provided by the contractor is able to meet the needs of the customer; 3) lack of material nature; 4) synchronicity of provision and receipt of services (consumed in the process of their provision); 5) the service must meet the requirements specified in the contract or regulation; 6) the possibility of remote provision of services – the use of information and telecommunications systems in the provision of services.

Improving School Health Literacy for Teachers-Students-Parents as Steps to Control Covid-19 Transmission Regarding School Re-Opening Attempts

Background: The Covid-19 pandemic has changed all activities into nearly completed by online action. in online teaching and learning activities, students interact a little and less socializing with peers who are feared to affect the level of students’ confidence and ability to socialize during teaching and learning activities in class re-opening. Purpose: To prepare mental and psychological conditions of students in offline teaching and learning activities, also pays attention to measure the readiness of teachers in school re-opening attempt. Methods: Prepare mental condition and psychic students in offline teaching and learning activities, by increasing the readiness of teachers in the implementation of offline teaching and learning activities, as well as assessing the effectiveness of students’ psychological and mental character development activities in facing offline teaching and learning activities. Results: The results of the pre-test about the readiness to release the child during the teaching and learning process carried out offline in the midst of the Covid-19 Pandemic dominated by the answer “Very” not ready” with a percentage of 43.80%; “ready” answers as many as 30.43%. In addition, respondents the percentage of those who choose the “Ready” option in the post-test is higher, namely 26.09% compared to the pre-test which was only 7.44%. Conclusion: Efforts are applied to prepare students’ physical and psychological conditions in offline teaching and learning activities in anticipation of the impact of post-based education digital service carried out by the community service team are successfully triggered the readiness of teachers and facilities at the school is considered to be ready, based on after consideration carry out three work programs that are reviewed from very good facilities adequate, strictly enforced health protocols, as well as teaching staff who are able to carry out health promotion campaigns withfluent.

Agile and generic work values of British vs Indian IT workers: a culture-clash case

PurposeAfter deciding to become agile, many information technology (IT) units struggle; they underestimate the needed managerial expertise to alter their current culture toward an agile one, particularly when cross-cultural (f)actors are involved. Given that work values are the key to an organizational culture, the study derived a set of agile work values of culturally diverse IT professionals together with a set of well-known generic work values. Consequently, the authors illustrate that managers in charge of the transition to an effective agile culture must pay serious attention to the specific value constellations of its often highly diverse workforce.Design/methodology/approachA literature review resulted in an initial list of agile work values. Then, mainly through a Delphi round, 12 agile-specific work values were established. These were survey rated, along with the validated set of 18 generic work values, by 102 British and Indian IT professionals in a digital service and consulting firm that was requested by its client to become agile. The observations made in 14 feedback group-interview-type dialogs enriched the surveyed data further.FindingsIn the current exploratory study, four generic value dimensions were complemented by two agile-specific ones: team communication and shared responsibility. Among the British and Indian (on-site and offshore) workers, only 2 of the 30 current work values were shared while 7 significant value differences were found, explaining the noted employee bitterness, productivity losses and client disengagement. This situation was reflected in the many discrepancies between the professionals' ideal agile way of working and how their unit was currently functioning.Originality/valueThe multi-method study shows an over-optimistic approach to becoming agile in a common cross-cultural context; insights are gained on how to optimize agile ways of organizing IT work when British IT workers collaborate with Indian IT workers. It may benefit many agile practitioners and managers working with(in) cross-culturally mixed and partly remote teams.

Digital Goods and Digital Platforms

In this study, I analyze the characteristics of consumer attitudes toward digital and non-digital service provision in the platform business and discuss its regulation. Specifically, I employ consumer questionnaires on subscription services and extract comparable objects to examine the interests that end consumers evince in the provision of these goods and services, thereby enabling better distinction between digital and non-digital goods. A logit analysis of consumer attitudes toward digital and non-digital goods shows that low-price appeals are more effective for digital goods than for non-digital goods, and that they are demanded by younger, male, and higher-income consumers based on an online survey conducted in February 2021. In terms of regulatory and research responses, the issue of market dominance needs to be examined in light of business activities based on the characteristics of goods.

Commentary: the unintended consequences of digital service technologies

Purpose This commentary puts forth a conceptual framework, referred to as the consumer, organization, government framework of unintended digital technology service failures, that specifies consumer, organizational and governmental shortcomings that result in digital technologies failing in terms of negatively affecting consumer, communal, national and/or global welfare. Design/methodology/approach The authors conceptualize an original framework by engaging in a literature review regarding marketplace failures associated with digital service technologies. Findings The framework shows that three drivers explain why commercial digital technologies often fail. The first driver highlights misuse or criminal intent from individuals. The second involves organizations failing to prevent or to address technology failures. The third pertains to failures that stem from governmental institutions. Research limitations/implications The authors encourage researchers to build on their framework by putting forth research questions. To prevent or lessen opportunities for digital technologies to result in service failures, the authors also offer practitioners a “digital technology service failure audit.” This audit shows how digital technology creators and managers can anticipate and address consumer, organizational and governmental factors that often cause digital service technologies failures. Social implications Despite the absence of industry-specific regulations and the existence of some regulatory immunities, digital technology providers have an ethical duty, and may be obligated under applicable tort law principles, to take steps to prevent unintended harm to consumers before launching their service technologies. Originality/value This work reveals that digital technologies represent new and different threats to vulnerable consumers, who often rely on, but do not fully understand, these technologies in their everyday living. The framework helps consumers, organizations and government agencies to identify and remedy current and potential instances of harmful digital technologies.

Pegadaian Digital Service

This study aims to determine the effect of Pegadaian Digital Service (PDS) on the financial inclusion of sharia business segments. The study was conducted using secondary data and analyzed by quantitative and qualitative methods. Quantitative method used the t-test to determine the significance of the effect of PDS on the financial inclusion of sharia business segments. The t-test was conducted two years before the release of PDS (2016-2017) and the two years after released of PDS (2018-2019). Sharia business segments in this study are sharia pawn bussiness (rahn) and micro fiducia sharia business (Arrum and Amanah). Furthermore, qualitative analysis is to find the right modeling for optimizing PDS in increasing financial inclusion in sharia business segments. The results showed that in the two years after the released of PDS the turnover, outstanding loan, and mu'nah revenue had a very significant increasing. There were strong correlations and significant differences in the achievement of turnover, outstanding loans, and mu’nah revenue between before and after the PDS, both in sharia pawn business (Rahn), Arrum and Amanah products. The results of empirical testing proved that PDS was supporting the acceleration of financial inclusion programs, especially in the sharia business segment at PT. Pegadaian. Optimizing PDS in increasing financial inclusion in sharia business segments can be done by developing a product based PDS optimization model.