Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment

2017 ◽  
Vol 63 ◽  
pp. 17-33 ◽  
Author(s):  
Hasan Dinçer ◽  
Ümit Hacıoğlu ◽  
Serhat Yüksel
2020 ◽  
Vol 21 (6) ◽  
pp. 1707-1730
Author(s):  
Amir Karbassi Yazdi ◽  
Thomas Hanne ◽  
Juan Carlos Osorio Gómez

The aim of the study in this paper is to show how the performance of banks can be evaluated by ranking them based on Balanced Scorecard (BSC) and Multicriteria Decision Making (MCDM) methods. Nowadays, assessing the performance of companies is a vital work for finding their weaknesses and strengths. The banking sector is an important area in the service sector. Many people want to know which bank performs best when entrusting their money to them. For assessing the performance of banks, BSC can be used. This method helps to translate strategic issues to meaningful insights for the respective financial institutions. After that, the banks will be ranked based on performance indicators by the Weighted Aggregated Sum Product Assessment (WASPAS) method. Because this method is based on a decision matrix, weights are required. To find such weights, the Step-wise Weight Assessment Ratio Analysis (SWARA) method is applied. The results show that the International Bank of Colombia has a much better performance than other Colombian banks. Besides, further insights regarding the evaluation process based on BSC, SWARA, and WASPAS are obtained.


2012 ◽  
Vol 2012 ◽  
pp. 1-22 ◽  
Author(s):  
Wei Zhou ◽  
Jian-min He

The Bonferroni mean (BM) was introduced by Bonferroni six decades ago but has been a hot research topic recently since its usefulness of the aggregation techniques. The desirable characteristic of the BM is its capability to capture the interrelationship between input arguments. However, the classical BM and GBM ignore the weight vector of aggregated arguments, the general weighted BM (WBM) has not the reducibility, and the revised generalized weighted BM (GWBM) cannot reflect the interrelationship between the individual criterion and other criteria. To deal with these issues, in this paper, we propose the normalized weighted Bonferroni mean (NWBM) and the generalized normalized weighted Bonferroni mean (GNWBM) and study their desirable properties, such as reducibility, idempotency, monotonicity, and boundedness. Furthermore, we investigate the NWBM and GNWBM operators under the intuitionistic fuzzy environment which is more common phenomenon in modern life and develop two new intuitionistic fuzzy aggregation operators based on the NWBM and GNWBM, that is, the intuitionistic fuzzy normalized weighted Bonferroni mean (IFNWBM) and the generalized intuitionistic fuzzy normalized weighted Bonferroni mean (GIFNWBM). Finally, based on the GIFNWBM, we propose an approach to multicriteria decision making under the intuitionistic fuzzy environment, and a practical example is provided to illustrate our results.


2021 ◽  
pp. 1-29
Author(s):  
Arun Sarkar ◽  
Nayana Deb ◽  
Animesh Biswas

In many cases, use of Pythagorean hesitant fuzzy sets may not be sufficient to characterize uncertain information associated with decision making problems. From that view point the concept of interval-valued Pythagorean hesitant fuzzy sets are introduced in this paper. Considering the flexibility with the general parameters, Archimedean t-conorms and t-norms are applied to develop several operational laws in interval-valued Pythagorean hesitant fuzzy environment. Some characteristics of the developed operators are presented. The newly developed operators are used to derive a methodology for solving multicriteria decision making problems with interval-valued Pythagorean hesitant fuzzy information. Finally, two illustrative examples are provided to establish the validity of the proposed approach and are compared with the existing technique to exhibit its flexibility and effectiveness.


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