BALKING AND RENEGING IN M/G/s SYSTEMS EXACT ANALYSIS AND APPROXIMATIONS
2008 ◽
Vol 22
(3)
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pp. 355-371
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Keyword(s):
We consider the virtual queuing time (vqt, also known as work-in-system, or virtual-delay) process in an M/G/s queue with impatient customers. We focus on the vqt-based balking model and relate it to reneging behavior of impatient customers in terms of the steady-state distribution of the vqt process. We construct a single-server system, analyze its operating characteristics, and use them to approximate the multiserver system. We give both analytical results and numerical examples. We conduct simulation to assess the accuracy of the approximation.
1990 ◽
Vol 27
(01)
◽
pp. 227-231
◽
1990 ◽
Vol 22
(03)
◽
pp. 706-729
◽
1985 ◽
Vol 248
(5)
◽
pp. C498-C509
◽
1996 ◽
Vol 39
(4)
◽
pp. 525-540
◽
Keyword(s):
1969 ◽
Vol 7
(1)
◽
pp. 101-109
◽