Item and response characteristics in attitude and personality measurement: A reaction to L. G. Rorer's "The great response-style myth."

AbstractElectronic word-of-mouth (eWOM) is regarded as crucial in business development. Given the intangible nature of tourism and hospitality products, potential customers find it hard to assess them before making purchase. Accordingly, online customer reviews and management responses have influential roles in their decision-making process. While a plethora of previous research focused on customer reviews, scholarly attention on how luxury hotels respond to the reviews was scant. Using content analysis, this study examines the management response characteristics of 35 luxury hotels and response style of 7 luxury chain hotels in Hong Kong. Their response characteristics including response frequency, responder’s job position, and timeliness of response were generally similar. The response style and tone (professional and conversational tones) vary with hotels even they are in the same hotel group. Implications on practice of management responses are offered for luxury hotel operators.

Download Full-text

The great response-style myth.

Psychological Bulletin ◽

10.1037/h0021888 ◽

1965 ◽

Vol 63 (3) ◽

pp. 129-156 ◽

Cited By ~ 270

Author(s):

Leonard G. Rorer

Keyword(s):

Response Style ◽

Great Response

Download Full-text

On Scale Correction in Personality Measurement

Measurement and Evaluation in Guidance ◽

10.1080/00256307.1972.12022509 ◽

1972 ◽

Vol 4 (4) ◽

pp. 238-241 ◽

Cited By ~ 1

Author(s):

Robert M. Thorndike

Keyword(s):

Personality Measurement

Download Full-text

Rumination im Zusammenhang mit dem Erreichen selbst gesetzter Ziele bei leistungssportlich-orientierten Schwimmern

Zeitschrift für Sportpsychologie ◽

10.1026/1612-5010/a000200 ◽

2017 ◽

Vol 24 (4) ◽

pp. 161-166 ◽

Cited By ~ 2

Author(s):

Alena Kröhler ◽

Stefan Berti

Keyword(s):

Response Style

Zusammenfassung. Die Studie untersucht den Zusammenhang zwischen Rumination und der persönlichen Zielerreichung bei Leistungssportlern. Im Rahmen einer Längsschnittuntersuchung, haben 44 Schwimmer_innen an einer Onlinebefragung mit vier Messzeitpunkten während der Wettkampfsaison 2014/15 teilgenommen. Der Online-Fragebogen enthielt neben der deutschen Version des Rumination Response Style Questionnaires (RSQ-D; Kühner, Huffziger & Nolen-Hoeksema, 2007 ), Fragen zu persönlichen Zielen und biographische sowie sportbezogene Fragen. Unter Berücksichtigung der individuellen Angaben zur Zielerreichung am Ende der Wettkampfsaison, wurden die Sportler_innen einer Realisierungsgruppe (n = 17) oder Vergleichsgruppe (n = 27) zugeordnet. Mittels multivarianter Varianzanalyse (MANOVA) wurde getestet, ob globale Unterschiede in der Rumination zu Beginn und am Ende der Wettkampfsaison zwischen den Gruppen bestehen. Sportler_innen, welche ihr individuelles Ziel erreicht haben, weisen im Vergleich zu denjenigen, die ihre Ziele nicht erreicht haben, niedrigere Ruminationswerte auf. Die Ergebnisse legen nahe, dass Rumination im Kontext der Zielerreichung auftritt und ein relevanter Faktor für den Leistungssport darstellen könnte.

Download Full-text

Smoothing Facilitates the Detection of Coupled Responses in Psychophysiological Time Series

Journal of Psychophysiology ◽

10.1027//0269-8803.14.1.1 ◽

2000 ◽

Vol 14 (1) ◽

pp. 1-10 ◽

Cited By ~ 8

Author(s):

Joni Kettunen ◽

Niklas Ravaja ◽

Liisa Keltikangas-Järvinen

Keyword(s):

Time Series ◽

Type I Error ◽

Electrodermal Activity ◽

Moving Average ◽

Type I ◽

Facial Electromyography ◽

Response Characteristics ◽

Smoothing Methods ◽

Response Systems ◽

Different Response

Abstract We examined the use of smoothing to enhance the detection of response coupling from the activity of different response systems. Three different types of moving average smoothers were applied to both simulated interbeat interval (IBI) and electrodermal activity (EDA) time series and to empirical IBI, EDA, and facial electromyography time series. The results indicated that progressive smoothing increased the efficiency of the detection of response coupling but did not increase the probability of Type I error. The power of the smoothing methods depended on the response characteristics. The benefits and use of the smoothing methods to extract information from psychophysiological time series are discussed.

Download Full-text