Enterprise resource planning (ERP) operations support system for maintaining process integration

2005 ◽  
Vol 43 (19) ◽  
pp. 3959-3982 ◽  
Author(s):  
K. Park ◽  
A. Kusiak *
Keyword(s):  
Support System ◽  
Enterprise Resource Planning ◽  
Process Integration ◽  
Resource Planning

scholarly journals A Selection Support System for Enterprise Resource Planning Package Components using Ensembles of Multiple Models with Round-trip Translation

2021 ◽  
Vol 28 (4) ◽  
pp. 1270-1298
Author(s):  
Masao Ideuchi ◽  
Yohei Sakamoto ◽  
Yoshiaki Oida ◽  
Isaac Okada ◽  
Shohei Higashiyama ◽  
...  
Keyword(s):  
Support System ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Multiple Models ◽  
Round Trip

scholarly journals Enterprise resource planning and customer relationship management value

2017 ◽  
Vol 117 (8) ◽  
pp. 1612-1631 ◽  
Author(s):  
Pedro Ruivo ◽  
Tiago Oliveira ◽  
André Mestre
Keyword(s):  
Customer Relationship Management ◽  
Enterprise Resource Planning ◽  
System Integration ◽  
Process Integration ◽  
Resource Planning ◽  
Business Value ◽  
Customer Relationship ◽  
Content Type ◽  
Erp System ◽  
Crm System

Purpose The purpose of this paper is to develop and test a theoretical model to measure the impact of enterprise resource planning (ERP) and customer relationship management (CRM) systems and moderating relationships of system and process integration on business value. Design/methodology/approach ERP and CRM systems are analysed with the resource-based view theory and measured by their impact on business value, having in consideration the moderation of system and process integration. The model was tested and analysed with data collected by Microsoft, from firms that have adopted both ERP and CRM systems in their organisation. Findings ERP system is found to be an important asset to business value, but CRM systems’ impact on business value is found to be not significant. System integration as moderator of ERP or CRM system is found to be not significant but has a positive and significant impact on business value. For process integration, the study finds that it is significant only when moderating the CRM system variable. Research limitations/implications The model shows that the moderating effects of system and process integration are important variables for understanding the joint business value of ERP and CRM. Practical implications Adopting an ERP system and ensuring system integration provides a direct impact on business value. In order for a CRM system to have a positive impact on business value, process integration with ERP system must be ensured. Originality/value This study provides new knowledge on how ERP and CRM systems used together may positively influence value from IT investments, and how systems integration and process integration provide business value.

scholarly journals A Sensor Data-Driven Decision Support System for Liquefied Petroleum Gas Suppliers

2021 ◽  
Vol 11 (8) ◽  
pp. 3474
Author(s):  
Michał Kozielski ◽  
Joanna Henzel ◽  
Łukasz Wróbel ◽  
Zbigniew Łaskarzewski ◽  
Marek Sikora
Keyword(s):  
Decision Support ◽  
Decision Support System ◽  
Support System ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Sensor Data ◽  
Liquefied Petroleum Gas ◽  
Sensory Data ◽  
Demand Prediction

Currently, efficiency in the supply domain and the ability to make quick and accurate decisions and to assess risk properly play a crucial role. The role of a decision support system (DSS) is to support the decision-making process in the enterprise, and for this, it is yet not enough to have up-to-date data; reliable predictions are necessary. Each application area has its own specificity, and so far, no dedicated DSS for liquefied petroleum gas (LPG) supply has been presented. This study presents a decision support system dedicated to support the LPG supply process from the perspective of gas demand analysis. This perspective includes a short- and medium-term gas demand prediction, as well as the definition and monitoring of key performance indicators. The analysis performed within the system is based exclusively on the collected sensory data; no data from any external enterprise resource planning (ERP) systems are used. Examples of forecasts and KPIs presented in the study show what kind of analysis can be implemented in the proposed system and prove its usefulness. This study, showing the overall workflow and the results for the use cases, which outperform the typical trivial approaches, could be a valuable direction for future works in the field of LPG and other fuel supply.

scholarly journals Verslo valdymo sistemų funkcionalumo panaudojimo vertinimas

2012 ◽  
Vol 61 ◽  
pp. 136-143
Author(s):  
Česlovas Ratkevičius ◽  
Donatas Ratkevičius
Keyword(s):  
Decision Support ◽  
Support System ◽  
Enterprise Resource Planning ◽  
Business Processes ◽  
Resource Planning ◽  
P Systems ◽  
Software Selection ◽  
Planning Systems ◽  
It Audit ◽  
Usage Efficiency

Verslo valdymo sistemų (VVS), automatizuojančių įmonių verslo procesus, įsigijimui ir jų priežiūrai šiuolaikinės įmonės skiria didžiules lėšas, kurios sudaro nemažą viso jų IT biudžeto dalį. Deja, kaip rodo praktiniai tyrimai, šios lėšos ne visada naudojamos efektyviai, nes išnaudojama tik nedidelė įdiegtų VVS funkcinių galimybių dalis. Laikui bėgant turimų sistemų naudojamų funkcijų kiekis kartais net mažėja. Todėl ypač svarbu periodiškai vertinti šių sistemų panaudojimo efektyvumą. Tam reikalingos VVS funkcinių galimybių panaudojimo vertinimo priemonės. Straipsnio autoriai, sukaupę kelerių metų „The Accounting Library“ (TAL) sprendimų paramos sistemos naudojimo VVS atrankos projektuose patirtį, siūlo praplėsti šios sistemos galimybes pritaikant ją VVS standartinio funkcionalumo naudojimui vertinti.Pagrindiniai žodžiai: verslo valdymo sistemos, VVS, VVS funkcinių galimybių naudojimas, programų erozija, sprendimų paramos sistemos, The Accounting Library SPS.Evaluation of Enterprice Planning Systems' Functionality Usage Česlovas Ratkevičius, Donatas RatkevičiusSummaryModern companies spend huge amounts of money on the acquisition and maintenance of the Enterprise Resource Planning (ERERP) systems which automate their business processes. This expenditure composes a significant part of their whole IT budget. Unfortunately, according to practical researches, these investments are not always used efficiently, because companies use only a small part of the implemented ER P systems’ functionality. Moreover, usually through time they use less and less systems’ functions. Therefore, it is very important to periodically evaluate the ER P systems’ usage efficiency. It is necessary to have tools for such evaluation. The authors of the article have accumulated a several years’ experience in using “The Accounting Library” (TAL) decision support system in ERERP software selection projects. They suggest to expand this system by adapting it for performing evaluations of ERERP functionality usage. The described methods could be used also for developing specialized IT audit tools.

scholarly journals Collaborative Supply Chain Decision Support And Multi-Attribute Supply Chain Scenarios

2011 ◽  
Vol 3 (6) ◽  
Author(s):  
Joseph M. Ragan ◽  
Ian Faber ◽  
Sean Quinn ◽  
Michael G. Tecce
Keyword(s):  
Supply Chain ◽  
Enterprise Resource Planning ◽  
Global Economy ◽  
Process Integration ◽  
Workflow Management ◽  
Resource Planning ◽  
Problem Solver ◽  
Management Scenarios ◽  
Collaborative Development ◽  
Development Evaluation

Todays Global economy is putting a premium on the ability of companies and their professional employees to rapidly evaluate a broad range of decisions in collaboration with both existing and prospective supply chain partners. This includes the development, evaluation and refinement of product designs, the evaluation of alternatives sourcing options, the evaluation of requests for bids, etc. A key difficulty in supporting the collaborative development, evaluation and refinement of alternative courses of action across different organizations lies in the complexity of the solutions involved (e.g. complex production schedules spanning multiple organizations, complex product designs or configurations involving large numbers of parts and components that are procured from a number of suppliers, etc.). Given a growing and ongoing need to revitalize the accounting curriculum and explore eclectic methods to teach accounting information systems, real challenges and opportunities exist to import this material into the accounting systems classroom.The Business Process Integration Lab at Saint Josephs University has developed a prototype environment for collaborative development, evaluation and refinement of supply chain management scenarios (e.g. requests for bids, product designs, sourcing options). The environment relies on the use of Enterprise Resource Planning software, using SAP R/3 to streamline and integrate the supply chain. Through the use of application scenarios, students are able to develop a total understanding of the power of the ERP technology tool as a decision maker and problem-solver, while enhancing their knowledge of the system in modules such as Production Planning and Customer Order Management. It is possible to support powerful workflow management functionality in the context of both interactive and highly automated decision making processes. This functionality has been operational for some three years and is coordinated by senior level graduate and undergraduate students who develop and test the scenarios and assist other students as they navigate through the R/3 system.

scholarly journals Information and Communication Technology Capabilities and Business Performance

2021 ◽  
Vol 7 (1) ◽  
pp. 99-116
Author(s):  
Marek Vokoun ◽  
Martin Zelenka
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Business Performance ◽  
Goodness Of Fit ◽  
Process Integration ◽  
Financial Sector ◽  
Resource Planning ◽  
Business Process Integration ◽  
Performance Differences

This paper analyzes the rapid onset of Robotic process automation (RPA) technologies in the Czech financial sector between 2015-2020. The development and experience from the “hype-and-fear” phase contributed to business process integration and technological spillovers are expected in the future. If ICT capabilities are the source of performance differences, then most likely candidates are inventory and finances business process integration and implemented Enterprise Resource Planning and Customer Relationship Management systems. The RPA should not be seen only as simple automation but as a complex instrument offering a lot of advantages with a focus on benefits for internal and external stakeholders. PURPOSE. The goal is to qualitatively analyze the experience with RPA implementation and quantitatively assess ICT capabilities via analysis of differences between various organizational ICT activities and types of companies in the Czech financial sector. DESIGN/METHODOLOGY/APPROACH. The qualitative case study was performed in the bank ČSOB, a.s. in 2019, respondents, owners of processes in the final part of automation, were chosen randomly from different departments of the bank. Data for the quantitative part comes from the ICT survey (Czech Statistical Office), business performance dataset (EMIS) and a case study about ICT capability implementation. Differences are assessed and indirectly interpreted using goodness-of-fit approach. FINDINGS AND IMPLICATIONS. The results from the RPA case study revealed that the Czech financial sector is past the “hype and fear” phase and many companies focused on their return on investment and are beginning to focus more on other stakeholders. According to this development, the requirements and outputs are suggested in the phases of RPA implementation. The possible source of rofitability performance differences are integrated business processes. LIMITATIONS. Financial sector data are anonymized in ICT surveys and the measurement of the competitive advantage of ICT capabilities is only indirect. Qualitative approach is suggested with focus on technological efficiency measurement using data envelopment approach. ORIGINALITY. This paper provides an understanding of the strong experience in RPA in Czech financial sector. Certain initial setbacks in RPA are expected and this paper suggest to focus on knowledge management (lessons learned) and other requirements influencing the successful RPA prototyping and implementation process.

Sign in / Sign up

Export Citation Format

Share Document