User Involvement and Performance of Enterprise Resource Planning System Implementation in Multi-national Organizations in Kenya. A Case of Un-Habitat in Kenya

Most multi-national organizations in Kenya are adopting an entire suite of enterprise resource planning Software and customize them to fit the business processes. Despite the continued review of the enterprise resource planning suite, the realization of a successful enterprise resource planning implementation for multi-national organizations is becoming difficult, owing to user involvement issues. This research, therefore, addressed this by assessing the effect of user involvement on enterprise resource planning implementation for multi-national organizations in Kenya. The study used a descriptive research design, where it obtained a sample size of 70 respondents and selected the respondents from 85 subjects using stratified proportionate sampling. The data for the study was gathered from primary sources using a questionnaire. Data was evaluated using quantitative analysis to provide descriptive statistics accompanied by inferential analysis to estimate the model. Guided by the study findings, it was concluded that; there is a positive and significant relationship between users’ functional requirements activities and enterprise resource planning implementation; users’ presentation requirement activities positively significantly influence enterprise resource planning implementation, users’ quality assurance activities has a significant moderate influence on its enterprise resource planning implementation, and users’ project management activities have a significant moderate influence on enterprise resource planning implementation. The study recommends that these organizations should; develop users’ functional requirements activities policy, review policies on business processes to accommodate different system implementation practices; review current quality assurance activities by consumers to satisfy the planned enterprise resource planning system demand of the provider, and acquire as well as retain the appropriate users’ project management.

The Impact of Enterprise Resource Planning System of Human Resources on the Employees’ Performance Appraisal in Jordan

The aim of this study is to determine the impact of Enterprise Resource Planning System of human resources on the employees’ performance Appraisal in Jordan. It investigates the relationship between System Quality, Information Quality, Service Quality, User Satisfaction; and Performance Appraisal. The study was motivated because most of the literature about ERP systems in Jordan has focused on the success and failure factors of the ERP systems. Jordanian National Electric Power Company (NEPCO) was chosen to conduct the study because it has implemented a new electronic performance appraisal system based on the ERP system. Data were collected via questionnaires from 98 managers and department heads working at Jordanian National Electric Power Company (NEPCO). The results of this study revealed that there is a significant effect of System Quality, Information Quality and User Satisfaction of Enterprise Resource Planning System on Performance Appraisal, while Service Quality has no effect on Performance Appraisal. Therefore, the important recommendation is to improve the service quality of the system and to bring encouragement and confident to the users towards the success of the system.

Dezentrale Produktionsprozesse messbar machen

Ein entscheidendes Merkmal von Industrie 4.0 ist die dezentrale Produktionssteuerung. Hier wird die Entscheidungsfindung nicht mehr nur durch ein zentrales System – beispielsweise einem Manufacturing Execution System (MES) oder einem Enterprise Resource Planning System (ERP) – sondern durch eine Vielzahl von Personen und Objekten getroffen, die am Prozess beteiligt sind. Die Kommunikationsstruktur dieser Objekte zu analysieren, ist eine Möglichkeit die Dezentralität zu bewerten.

To Code or Not to Code

Businesses that purchase packaged application software – for example, an Enterprise Resource Planning system – must make choices about customization. Software vendors, anecdotal evidence, and practitioner-oriented research all recommend that organizations should customize software as little as possible, and instead adapt their processes to meet the “best practices” of the software. However, businesses continue to exceed their budgets on implementing and maintaining customized software, often to a significant extent. This suggests that either these organizations are making poor decisions, or that the conventional wisdom about customization is incorrect. In this paper we model the primary factors in the customization decision: “fit” between the desired business process and the packaged software; costs related to development, maintenance, integration, and performance; and benefits related to increased fit, integration, performance, and user acceptance. We use simulation techniques to illustrate the conditions under which customization is likely to provide value to the organization, as well as conditions under which customization should be avoided.