The Impact of Destructive Leadership on Public Servants’ Performance: The Mediating Role of Leader-member Exchange, Perceived Organizational Support and Job Satisfaction

PurposeThe purpose of this paper is to report the findings of a study that examines the influence of leader–member exchange (LMX) on employees' turnover intention and presenteeism with the mediating role of perceived organizational support in the context of the semiconductor industry.Design/methodology/approachAn empirical study based on a sample of 124 department managers and 241 team members in five high-tech companies in Taiwan. Structural equation modelling analysis was used for hypothesis testing.FindingsThe results reveal that perceived organization support significantly relates to employees' turnover intention and mediates the relationship between LMX and turnover intention. Additionally, employees' presenteeism is influenced by perceived LMX.Practical implicationsThe results of the study are of high importance for high-tech companies, which continuously strive for innovation efficiency and sustainability. Managers and practitioners could benefit from better understanding regarding the importance of perceived organization support and LMX in affecting employee behaviours and company performance.Originality/valueThe present study finds a significant positive relationship between LMX and presenteeism, which is contrary to the previous research.

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The impact of perceived organizational support and job resourcefulness on supervisor‐rated contextual performance of firefighters: Mediating role of job satisfaction

Journal of Contingencies and Crisis Management ◽

10.1111/1468-5973.12340 ◽

2020 ◽

Author(s):

Ume Rubaca ◽

Muhammad Majid Khan

Keyword(s):

Job Satisfaction ◽

Organizational Support ◽

Perceived Organizational Support ◽

Contextual Performance ◽

Mediating Role ◽

The Impact

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The impact of leader–member exchange on lodging employees’ dynamic capacities: The mediating role of job satisfaction

Tourism and Hospitality Research ◽

10.1177/1467358419826397 ◽

2019 ◽

Vol 20 (2) ◽

pp. 237-244

Author(s):

Bekir Eşitti ◽

Mesut Kasap

Keyword(s):

Job Satisfaction ◽

Dynamic Capabilities ◽

Positive Impact ◽

Leader Member Exchange ◽

Mediating Role ◽

Member Exchange ◽

The Impact ◽

The Relationship

Firms take precautions with their dynamic capacities in response to rapidly changing and volatile conditions. Leader–member exchange refers to the importance of supervisors’ role in shaping employees’ work attitudes and job satisfaction. Previous researches on the relation between leader–member exchange and dynamic capabilities obtained mixed results; a call has been made for an examination of dynamic capabilities of lodging firms from the perspective of leader–member exchange. This research predicts that leader–member exchange is associated with dynamic capabilities and higher level of job satisfaction. Thus, this study examines the impact of five-star hotel employees’ leader–member exchange on the dynamic capabilities of a hospitality organization and the mediation role of job satisfaction between leader–member exchange and dynamic capabilities. Results from five hotel teams in Istanbul with 390 employees show that job satisfaction has a meaningful and positive impact on dynamic capabilities. Leader–member exchange has a statistically significant impact on dynamic capabilities and job satisfaction partially mediating the relationship between leader–member exchange and dynamic capabilities. This study also provides valuable recommendations on how to assess the service quality of lodging firms by assessing their dynamic capabilities. Specifically, Istanbul’s lodging firms should focus on job satisfaction to improve the dynamic capability of their employees.

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