Emotion recognition in conversations is crucial as there is an urgent need to improve the overall experience of human-computer interactions. A promising improvement in this field is to develop a model that can effectively extract adequate contexts of a test utterance. We introduce a novel model, termed hierarchical memory networks (HMN), to address the issues of recognizing utterance level emotions. HMN divides the contexts into different aspects and employs different step lengths to represent the weights of these aspects. To model the self dependencies, HMN takes independent local memory networks to model these aspects. Further, to capture the interpersonal dependencies, HMN employs global memory networks to integrate the local outputs into global storages. Such storages can generate contextual summaries and help to find the emotional dependent utterance that is most relevant to the test utterance. With an attention-based multi-hops scheme, these storages are then merged with the test utterance using an addition operation in the iterations. Experiments on the IEMOCAP dataset show our model outperforms the compared methods with accuracy improvement.
Towards multimodal emotion recognition in e-learning environments