Linking accommodation choice, information overload and choice overload

People surfing the Internet are faced with an onslaught of messages from multiple sources, which can overwhelm receivers. In contrast to previous studies, which have used ‘choice overload’ to represent the amount of information provided to consumers, this study used ‘information overload’ theory to represent the abundance of information received by consumers in online shopping environments. Borrowing from the concepts of the communication model, this study investigated the antecedents of perceived information overload, including information characteristics (message), the information source, the system interface (channel) and recipients’ motivation (receiver). A total of 15 adults with more than 3 years of online shopping experience participated in a focus group discussion. By integrating focus group results and the results of previous studies into a theoretical framework, this study developed and empirically tested a structural equation model of online information overload among 456 PChome customers. The results indicated that the complexity and ambiguity of information characteristics, number of brand alternatives offered by the information source and system interface all positively affect consumers’ perceived information overload. Furthermore, information recipients’ motivation not only negatively affected consumers’ perceived information overload but also moderated the relationship between the number of brand alternatives and consumers’ perceived information overload.

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Purchase decision and purchase delay of hedonic and utilitarian products in the face of time pressure and multiplicity of options

Revista de Gestão ◽

10.1108/rege-01-2018-0022 ◽

2019 ◽

Vol 26 (2) ◽

pp. 112-125

Author(s):

Kenny Basso ◽

Caroline da Costa Duschitz ◽

Cassandra Marcon Giacomazzi ◽

Monique Sonego ◽

Carlos Alberto Vargas Rossi ◽

...

Keyword(s):

Information Overload ◽

Time Pressure ◽

Purchase Decision ◽

Choice Overload ◽

Consumer Decision Making ◽

Content Type ◽

The Face ◽

Hedonic Utilitarian ◽

Hedonic And Utilitarian Products ◽

The Relationship

Purpose Time pressure may change how people behave. The multiplicity of options and the nature of the products, hedonic or utilitarian, might increase the complexity of the choice and alter the effects of time pressure. Combining both factors, the purpose of this paper is to verify the moderating role played by the nature of the products observing the relationship between interaction (time pressure × multiplicity of options) and choice delay. Design/methodology/approach A two-level factorial experimental design was applied (time pressure: with; without) × 2 (number of alternatives: two; six) × 2 (type of purchase: hedonic; utilitarian), with mixed design, considering the purchase delay a dependent variable. Findings The results signal that the nature of the products moderates the effects of the interaction between time pressure and choice overload in purchase delay. Utilitarian purchases are more susceptible to the effects of time pressure and options overload than hedonic purchases. Originality/value The interaction between time pressure and choice overload, researched in previous works, influences in different ways the purchase of utilitarian or hedonic products. This differentiation, taking into consideration the type of product, brings new perspectives on the purchase decision process and provides theoretical and practical information on the effects of information overload and time pressure over the consumer decision-making process.

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Trust in Management Information Systems (MIS)

Zeitschrift für Arbeits- und Organisationspsychologie A&O ◽

10.1026/0932-4089/a000306 ◽

2020 ◽

Vol 64 (1) ◽

pp. 6-16 ◽

Cited By ~ 5

Author(s):

Sarah M. Meeßen ◽

Meinald T. Thielsch ◽

Guido Hertel

Keyword(s):

Information Systems ◽

Information Overload ◽

Management Information Systems ◽

Empirical Work ◽

Future Research ◽

Management Information ◽

Trust In Management ◽

Actual Use ◽

Trust In Technology ◽

The Internet Of Things

Abstract. Digitalization, enhanced storage capacities, and the Internet of Things increase the volume of data in modern organizations. To process and make use of these data and to avoid information overload, management information systems (MIS) are introduced that collect, process, and analyze relevant data. However, a precondition for the application of MIS is that users trust them. Extending accounts of trust in automation and trust in technology, we introduce a new model of trust in MIS that addresses the conceptual ambiguities of existing conceptualizations of trust and integrates initial empirical work in this field. In doing so, we differentiate between perceived trustworthiness of an MIS, experienced trust in an MIS, intentions to use an MIS, and actual use of an MIS. Moreover, we consider users’ perceived risks and contextual factors (e. g., autonomy at work) as moderators. The introduced model offers guidelines for future research and initial suggestions to foster trust-based MIS use.

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