Quality and Efficiency Improvement Processes

2021 ◽  
pp. 232-241
Author(s):  
Thomas Packard
Keyword(s):  
Quality Improvement ◽  
Service Delivery ◽  
Total Quality Management ◽  
Human Service ◽  
Work Teams ◽  
Human Service Organizations ◽  
Service Organizations ◽  
Total Quality ◽  
Change Models ◽  
Continuous Quality

Quality improvement processes such as Total Quality Management and Continuous Quality Improvement (CQI) are organizational change models that are increasingly being used in human service organizations. The CQI model of plan, do, study, act is a useful analytical tool to identify ways to improve services in fields such as child welfare. Technologies such as a workflow analysis and cause-and-effect diagrams originated in manufacturing settings but are directly applicable to service delivery processes in human service organizations. All these methods involve work teams within a program analyzing the processes for working with clients as they move through the service delivery process, looking for unnecessary steps or ways to remove barriers and improve services for clients. Depending on the assessment of conditions in the organization experiencing a change process, any of these may be used, either on an organization-wide basis or as needed within particular programs or work teams.

Change Models for Human Service Organizations

2021 ◽  
pp. 292-309
Author(s):  
Thomas Packard
Keyword(s):  
Human Service ◽  
Human Service Organizations ◽  
Service Organizations ◽  
Change Models ◽  
Staff Members ◽  
For Profit ◽  
Arc Model ◽  
High Participation ◽  
Services Innovation ◽  
Getting To Outcomes

Organizational change models designed for human service organizations include the ARC model, the sanctuary model, getting to outcomes, and design team. Their use might require assistance from expert consultants. Each includes high participation of staff members, using structured systems and processes to identify opportunities to improve operations in a program or in administrative operations, followed by analysis and brainstorming to generate improvement ideas. Innovation and intrapraneurship are concepts that have been adapted from the for-profit sector for application in the human services. Innovation can be defined as a process, method, product, or outcome that is new and creates an improvement. Intrapraneurship is the use of entrepreneurial principles within an organization to solve problems or improve operations. Cutback management is not specifically identified as a change model, but is a process for changing organizations by addressing funding cuts, through methods ranging from efficiency improvements to, ideally, finding new revenue sources.

scholarly journals TQM: The Quality Imperative

1991 ◽  
Author(s):  
William Smitley ◽  
Teri Yanovitch
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Quality Improvement ◽  
Successful Implementation ◽  
Senior Executive ◽  
Total Quality ◽  
Continuous Quality ◽  
Tools And Techniques

A wide variety of methods, tools, and techniques currently exist to assist companies enhance quality. However, many of them do not bring about substantiative improvement. The reasons are varied but usually begin with a lack of senior executive commitment and leadership. This paper explores the concepts and actions that are needed to change the culture of an organization to one of continuous quality improvement. It provides the outline for successful implementation of Total Quality Management (TQM) in any corporation. Paper published with permission.

The Presence of Total Quality Management and Continuous Quality Improvement Processes in California Public Health Clinics

1997 ◽  
Vol 3 (3) ◽  
pp. 57-60 ◽  
Author(s):  
F. Douglas Scutchfield ◽  
María Luisa Zúñiga de Nuncio ◽  
Ruth A. Bush ◽  
Sara Handelman Fainstein ◽  
Maria Alena LaRocco ◽  
...  
Keyword(s):  
Public Health ◽  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Quality Improvement ◽  
Total Quality ◽  
Continuous Quality ◽  
Health Clinics ◽  
Public Health Clinics

Role of Organizational Culture in Quality Management

2018 ◽  
pp. 324-350
Author(s):  
Sushma Nayak ◽  
Abhishek Behl
Keyword(s):  
Organizational Culture ◽  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Quality Improvement ◽  
Total Quality ◽  
Continuous Quality ◽  
Business Excellence ◽  
The Way

In this intensely competitive world, an organization can survive in business only as long as it is consistently able to deliver quality products and services. The impulse for higher quality has brought about far-reaching changes in the way business is conducted. Likewise, studies in recent years are attempting to establish the interrelationship between organizational culture and total quality management. An organization is likely to attain a set of core managerial standards, norms, and practices that distinctively identifies the way it runs business; such standards give rise to a culture that may confer the organization a persistent competitive advantage, particularly if it is nifty, atypical, and imperfectly replicable. The present study explores the case of Bhagini Nivedita Sahakari Bank Ltd., Pune, functioning in the state of Maharashtra in India. The bank serves as a classic example of business excellence through continuous quality improvement; it has a unique organizational culture realized by the adoption of a customer-centric business model.

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