Critical incident technique: a learning intervention for organizational problem solving

2006 ◽  
Vol 20 (2) ◽  
pp. 13-16 ◽  
Author(s):  
Paul J. Davis
Keyword(s):  
Problem Solving ◽  
Critical Incident ◽  
Critical Incident Technique ◽  
Learning Intervention ◽  
Organizational Problem

The Critical Incident Technique: Method or Methodology?

2019 ◽  
Vol 29 (7) ◽  
pp. 1065-1079 ◽  
Author(s):  
Roderik F. Viergever
Keyword(s):  
Data Collection ◽  
Critical Incident ◽  
Quality Care ◽  
Critical Incident Technique ◽  
Satisfaction With Care ◽  
Care Provision ◽  
Services Research ◽  
Data Collection And Analysis ◽  
Or Methodology ◽  
Good Quality Care

The critical incident technique (CIT) is a qualitative research tool that is frequently used in health services research to explore what helps or hinders in providing good quality care or achieving satisfaction with care provision. However, confusion currently exists on the nature of the CIT: Is it a method for data collection and analysis or a methodology? In this article, I explain why this distinction is important and I argue that the CIT is a methodology (and not a method) for the following reasons: Key methodological dimensions are described for the CIT; it has a clear focus; studies that apply this technique make use of various methods for data collection and analysis; it describes, explains, evaluates, and justifies the use of a specific format for those methods; it implies philosophical and practical assumptions; and studies that use the CIT cannot easily make use of additional methodologies simultaneously.

An Introduction to Project End Theory in Project Management

2017 ◽  
Vol 8 (3) ◽  
pp. 69-81 ◽  
Author(s):  
Umar A. Altahtooh ◽  
Margaret W. Emsley
Keyword(s):  
Project Management ◽  
Mixed Method ◽  
Critical Incident ◽  
Critical Incident Technique ◽  
Time Error ◽  
Management Software ◽  
Project Duration ◽  
Project Outcomes ◽  
Execution Phase ◽  
Almost All

Almost all project management software has lack of displaying the outcomes of projects as a feature. This is because there is no recognized way of calculating the actual project duration compared to the authorized project duration. Data were collected through a mixed method using a Critical Incident Technique (CIT) and a survey. The study finds that time error can occur throughout the project execution phase. Findings suggest that challenged projects could be successful or failed projects using a model of IT Project Outcomes Testing (MITPOT). Thus, this model establishes a foundation of Project End Theory (PET).

scholarly journals Ties That Bind: Academic Advisors as Agents of Student Relationship Management

2016 ◽  
Vol 36 (1) ◽  
pp. 19-29 ◽  
Author(s):  
Jörg Vianden
Keyword(s):  
College Students ◽  
Academic Advising ◽  
Critical Incident ◽  
Relationship Management ◽  
Critical Incident Technique ◽  
College Retention ◽  
Management Theory ◽  
Academic Advisors ◽  
Relationship Management Theory ◽  
Student Relationship

To affect college retention, academic advisors should act as agents of student relationship management by strengthening the connection between students and their institutions. Satisfaction and dissatisfaction with academic advising as perceived by 29 college students at 3 midwestern comprehensive institutions are described. Discussion is framed in the context of student relationship management theory and the critical incident technique. Recommendations for academic advising practice are offered.

Sign in / Sign up

Export Citation Format

Share Document