Capacity and availability management by quantitative project management in the IT service industry

2012 ◽  
Vol 13 (2) ◽  
pp. 163-176
Author(s):  
Jayachandra Bairi ◽  
B. Murali Manohar ◽  
Goutam Kumar Kundu
Keyword(s):  
Project Management ◽  
Service Industry ◽  
It Service ◽  
Availability Management

scholarly journals Semantic Web Ontologies based Knowledge Management Framework for IT Service Management

2019 ◽  
Vol 8 (2S7) ◽  
pp. 512-517
Keyword(s):  
Knowledge Management ◽  
Semantic Web ◽  
Service Management ◽  
Management Practices ◽  
Service Industry ◽  
Management Framework ◽  
It Service ◽  
Current State ◽  
Information And Communication ◽  
Internal Operations

Technology driven organisations are investing hugely in training and knowledge enrichment of their employees. This is due to the fact that knowledge is now considered as an asset by organisations. Additionally, with emerging technologies, organisations are also spending heavily in Information and Communication Technology (ICT) to enhance their internal operations and processes. Among the various internal processes, Knowledge Management is an area which has been there since many years but when it is about the application of latest technology and innovations for Knowledge Management practices, there are huge opportunities. This paper presents an analysis of various KM frameworks available for different domains and based on current state and limitation identified, it proposes a Semantic Web Ontology based Knowledge Management System for IT Service Industry

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