Strategic crisis response: managerial implications and direction for recovery and survival

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ramendra Thakur ◽  
Dena Hale
Keyword(s):  
Public Health ◽  
Attribution Theory ◽  
Slow Growth ◽  
Crisis Response ◽  
Response Strategy ◽  
Health Crisis ◽  
Content Type ◽  
Public Health Crisis ◽  
Crisis Response Strategy ◽  
Managerial Implications

Purpose The purpose of this paper is to provide managers with insights to help survive a crisis, create advantage during slow-growth recoveries and thrive when the crisis is over. Given the environment at the time of this paper, this paper focuses on widespread crises, such as a public health crisis like COVID-19. Design/methodology/approach The authors offer a conceptual framework, grounded in the attribution theory and situation crisis communication theory (SCCT), for managers to use when determining which crisis response strategy is most appropriate to use during a crisis. Propositions based on this framework are provided. This paper focuses on widespread crises, such as a public health crisis, particularly on the COVID-19 pandemic. Based on the framework proposed for organizational crisis response strategy and recovery, several insights for managers across a variety of industries emerge. Consideration of the best strategic approach to a crisis is essential, and time is critical. This framework provides a starting point for creating a proper response strategy when a crisis arises that is not within the organization’s crisis management planning. Managerial implications for several industries, such as restaurant, hotel, airline, education, retail, medical and other professional services, and theoretical implications to further the advancement of understanding are provided. Findings The findings of this paper demonstrate that organizations that apply an accommodative strategy during unintentional crises will survive, while during intentional crises, they will thrive in the marketplace. Similarly, organizations that apply an offensive strategy during unintentional crises will thrive, while during intentional crises, they will survive in the marketplace. Practical implications This paper provides a framework highlighting strategies that best protect an organization during both internally and externally caused crises. The response strategy and crisis framework are based on the attribution theory and SCCT. Building on this framework, six propositions are postulated. In keeping with this strategy and crisis framework, this study provides several crisis response insights for managers across a variety of industries. These suggestions act as a guide for managers when assessing how to respond in the early days of a crisis and what to do to recover from it. Originality/value This paper provides a crisis-strategy matrix, grounded in the attribution theory and SCCT, to provide decision-making guidance to help managers survive a crisis, create advantage during slow-growth recoveries and thrive when the crisis is over. The authors provide multiple industry insights related to the “how to” and the “what to” in the recovery from and survival through internally and externally caused crises.

COVID-19 crisis risks deeper European rifts on privacy

2020 ◽  
Keyword(s):  
Public Health ◽  
Public Participation ◽  
Contact Tracing ◽  
Health Crisis ◽  
Content Type ◽  
Public Health Crisis ◽  
Travel Restrictions ◽  
Digital Strategy ◽  
Mass Surveillance ◽  
The Eu

Subject New privacy guidelines. Significance The EU wants contact tracing apps for tackling COVID-19 to be effective, secure and privacy-compliant. Its efforts have exposed how its existing rules on data are adapting (or not) to the extraordinary public health crisis. Impacts Fear of mass surveillance and data breaches will reduce public participation in tracer apps, casting doubts over their effectiveness. The EU’s digital strategy, notably in terms of reviewing the effectiveness of GDPR, may be rethought in response to the COVID-19 crisis. If tracer apps are not inter-operable across national borders, lifting intra-EU travel restrictions will become harder.

Suga will hold Japan steady in short term only

2020 ◽  
Keyword(s):  
Public Health ◽  
Foreign Policy ◽  
Presidential Election ◽  
Short Term ◽  
Health Crisis ◽  
Content Type ◽  
Policy Initiatives ◽  
Public Health Crisis ◽  
The Us ◽  
Us Presidential Election

Significance He leaves office having failed to achieve his ambition to reform Japan’s constitution, and is widely seen as having mismanaged the most serious public health crisis in decades. Impacts New foreign policy initiatives are unlikely until after the US presidential election. Abe could make a decision before leaving office on whether Japan should acquire pre-emptive strike capabilities. No moves on constitution revision are likely for the next twelve months at least. Japan would be at a disadvantage if a foreign policy crisis were to occur in the next twelve months, and the next few weeks in particular. Whether the Olympics next summer go well will have some influence on whether Suga stays on as leader.

Focus on politics will allow Mali’s epidemic to grow

2020 ◽  
Keyword(s):  
Public Health ◽  
Food Security ◽  
International Security ◽  
Health Crisis ◽  
Content Type ◽  
The Public ◽  
Public Health Crisis

Subject COVID-19 impact on Mali. Significance COVID-19 is a serious threat in Mali but increasingly, many leaders’ and citizens’ attention is focused on other issues, especially the massive mobilisations of citizens calling for President Ibrahim Boubacar Keita to resign. Nevertheless, the public health crisis is not yet contained, and the pandemic is taking a toll on the economy and the food security outlook. Impacts The secondary impacts of COVID-19 could begin to accumulate, for example in terms of excess malaria deaths, as resources are diverted. Insecurity persists in northern and central Mali, but so far looks likely to simply continue along pre-existing (worsening) trends. COVID-19 has infected personnel in key international security deployments, but is unlikely to disrupt operations significantly.

scholarly journals Expert Advisory Groups: Exploring the Sensemaking Process During a Public Health Crisis Response

2021 ◽  
Author(s):  
◽  
Iva Seto
Keyword(s):  
Public Health ◽  
Conceptual Framework ◽  
Crisis Response ◽  
Infection Prevention And Control ◽  
Advisory Group ◽  
Health Crisis ◽  
Public Health Crisis ◽  
Long Duration ◽  
Expert Advisory ◽  
Expert Advisory Group

<p>Crisis sensemaking research has focused mainly on acute crises such as wildfires or industrial accidents, with crisis response being approximately under 72 hours. However, there is limited research on long duration crisis sensemaking for crisis response that may be several weeks, months, or even years. This research study aims to explore long duration crisis sensemaking during a public health crisis.  During the crisis response period, key decision makers (KDMs) face a plethora of challenges, including being inundated with information, with varying levels of quality and relevance, or not having the right kind of information. They may rely on an Expert Advisory Group (EAG) to advise on the scientific/medical aspect of the disease. The EAG is comprised of specialists such as infectious disease physicians, infection prevention and control practitioners, epidemiologists, and public health physicians.  The 2003 SARS outbreak in Toronto, Canada, was the context for this research. Participants were recruited who served as members of the Ontario SARS Scientific Advisory Committee (OSSAC) or were stakeholders during the crisis. Among their duties, these experts were tasked to write directives (mandated protocols) that govern all aspects of hospital life, from patient transfers, to cleaning. Data was collected in multiple forms, including: public inquiry reports, meeting minutes, newspaper articles, and interviews. Following a constructivist grounded theory strategy, I conducted several iterations of data collection and analysis.  The findings include a conceptual framework of EAG social sensemaking through a long duration crisis, depicting the sequential process of a stream of sensemaking (the creation and revision of one directive). A second conceptual framework on the information dynamics of long duration social sensemaking reflects the learning over the course of the crisis period. Finally, a third conceptual framework on the regulation of expert advisory group sensemaking as a balance between the knowns and unknowns in the greater health system is presented.</p>

The Internal Rhetorical Work of a Public Health Crisis Response

2019 ◽  
Vol 2 (2) ◽  
pp. 208-232
Author(s):  
Elizabeth Angeli ◽  
Christina Norwood
Keyword(s):  
Public Health ◽  
Crisis Response ◽  
Health Crisis ◽  
Public Health Crisis

The wounds that do not heal: Black expendability and the traumatizing aftereffects of anti-Black police violence

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ingrid R.G. Waldron
Keyword(s):  
Public Health ◽  
Mental Health ◽  
Health Impacts ◽  
Black Communities ◽  
Police Violence ◽  
Health Crisis ◽  
Content Type ◽  
The Public ◽  
Public Health Crisis ◽  
Black Police

PurposeThe murders of Black people at the hands of police in 2020 have led to global protests that have called on public officials to defund or abolish the police. What has been drowned out in these conversations, however, is the traumatizing aftereffects of anti-Black police violence as a public health crisis. In this paper, I argue that the racial terrorism of anti-Black police violence is a deeply felt wound in Black communities that extends beyond the individuals who directly experience it and that this type of collective trauma must be understood as an urgent public health crisis.Design/methodology/approachUsing published studies and online commentaries on anti-Black police violence and its mental health impacts in Canada and the United States, this paper examines the mental health impacts of anti-Black police violence at both the individual and community levels.FindingsA public health response to the traumatizing aftereffects of anti-Black police violence and other forms of state violence must highlight important policy imperatives, such as policies of action focused on improving the public health system. It must also encompass a recognition that the public health crisis of anti-Black police violence is not solvable solely by public health agencies alone. Rather, strategic opportunities to address this crisis arise at every level of governmental interaction, including law enforcement, health care, employment, business, education and the media.Originality/valueWhile the impact of anti-Black police violence on the mental health of Black individuals has been emerging in the literature over the last several years, what has been less focused on and what I address in this paper is how the threat of that violence lingers in Black communities long after the protestors have packed up their megaphones, resulting in collective trauma in Black communities.

scholarly journals Expert Advisory Groups: Exploring the Sensemaking Process During a Public Health Crisis Response

2021 ◽  
Author(s):  
◽  
Iva Seto
Keyword(s):  
Public Health ◽  
Conceptual Framework ◽  
Crisis Response ◽  
Infection Prevention And Control ◽  
Advisory Group ◽  
Health Crisis ◽  
Public Health Crisis ◽  
Long Duration ◽  
Expert Advisory ◽  
Expert Advisory Group

<p>Crisis sensemaking research has focused mainly on acute crises such as wildfires or industrial accidents, with crisis response being approximately under 72 hours. However, there is limited research on long duration crisis sensemaking for crisis response that may be several weeks, months, or even years. This research study aims to explore long duration crisis sensemaking during a public health crisis.  During the crisis response period, key decision makers (KDMs) face a plethora of challenges, including being inundated with information, with varying levels of quality and relevance, or not having the right kind of information. They may rely on an Expert Advisory Group (EAG) to advise on the scientific/medical aspect of the disease. The EAG is comprised of specialists such as infectious disease physicians, infection prevention and control practitioners, epidemiologists, and public health physicians.  The 2003 SARS outbreak in Toronto, Canada, was the context for this research. Participants were recruited who served as members of the Ontario SARS Scientific Advisory Committee (OSSAC) or were stakeholders during the crisis. Among their duties, these experts were tasked to write directives (mandated protocols) that govern all aspects of hospital life, from patient transfers, to cleaning. Data was collected in multiple forms, including: public inquiry reports, meeting minutes, newspaper articles, and interviews. Following a constructivist grounded theory strategy, I conducted several iterations of data collection and analysis.  The findings include a conceptual framework of EAG social sensemaking through a long duration crisis, depicting the sequential process of a stream of sensemaking (the creation and revision of one directive). A second conceptual framework on the information dynamics of long duration social sensemaking reflects the learning over the course of the crisis period. Finally, a third conceptual framework on the regulation of expert advisory group sensemaking as a balance between the knowns and unknowns in the greater health system is presented.</p>

Defending against fake news

2019 ◽  
Vol 35 (10) ◽  
pp. 27-28 ◽  
Keyword(s):  
Case Studies ◽  
Reading Time ◽  
Crisis Response ◽  
Cutting Edge ◽  
Response Strategy ◽  
Fake News ◽  
Content Type ◽  
Crisis Response Strategy ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Fake news has the potential to devastate the reputation of a brand. Storytelling is a crisis response strategy that is able to combat fake news effectively. Originality The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

An intervention for enhancing public health crisis response willingness among local health department workers: A qualitative programmatic analysis

2014 ◽  
Vol 9 (2) ◽  
pp. 87-96 ◽  
Author(s):  
Krista L. Harrison, PhD ◽  
Nicole A. Errett, MSPH ◽  
Lainie Rutkow, JD, PhD, MPH ◽  
Carol B. Thompson, MS, MBA ◽  
Marilyn K. Anderson, MHE ◽  
...  
Keyword(s):  
Public Health ◽  
Health Department ◽  
Crisis Response ◽  
Local Health Department ◽  
Local Health ◽  
Health Crisis ◽  
Public Health Crisis
Sign in / Sign up

Export Citation Format

Share Document