How despotic leadership jeopardizes employees' performance: the roles of quality of work life and work withdrawal

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shazia Nauman ◽  
Connice Zheng ◽  
Ameer A. Basit
Keyword(s):  
Job Performance ◽  
Work Life ◽  
Mediating Effect ◽  
Quality Of Work Life ◽  
Content Type ◽  
Quality Of Work ◽  
Study Results ◽  
Harmful Effects ◽  
Practical Implications

PurposeThis study contributes to the leadership literature by examining how and when despotic leadership jeopardizes employees' performance. Specifically, we examine whether employees' job performance could be harmed by despotic supervision through employees' work withdrawal behaviour. Moreover, we investigate whether the quality of work-life (QWL) helps in toning down the harmful effects of despotic supervision on work withdrawal.Design/methodology/approachWe used a multi-wave research design with data collected from 195 employees and their supervisors working in Pakistan's manufacturing sector. At time 1, we measured the independent variable (i.e. despotic leadership) and moderator (QWL), whereas, at time-2, the mediator (work withdrawal) was tapped by the same respondent with a time interval of three weeks between them. At time 3, the outcome (supervisor-rated job performance) was assessed directly by the supervisors.FindingsThe results support the mediating effect between despotic leadership and employees' performance through an enhanced level of work withdrawal behaviour. The effect of despotic leadership on job performance via work withdrawal behaviour was found to be weaker among employees with a higher level of QWL.Practical implicationsFor individuals, QWL serves as an enhancement of personal resources to deal with despotic leaders at the workplace; for organizations, our study results alert managers and leaders at the workplace to address employees' need for QWL as this positive resource may discourage work withdrawal behaviour and stimulate employees to perform well in their jobs despite facing despotic supervision.Originality/valueThis study contributes to the leadership literature by introducing work withdrawal as an underlying mechanism to explain the despotic leadership – job performance relationship. Further, we examined how the harmful effects of despotic leadership can be toned down through the moderating variable of QWL thus having practical implications for both employers and employees.

Information professionals' quality of work-life and its impact on their job performance

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Saira Hanif Soroya ◽  
Tehmina Sarwar ◽  
Muhammad Shahid Soroya
Keyword(s):  
Job Performance ◽  
Well Being ◽  
Work Life ◽  
Work Behavior ◽  
Quality Of Work Life ◽  
Content Type ◽  
Quality Of Work ◽  
Key Indicator ◽  
Information Professionals

PurposeJob performance (JP) of employees is a key indicator of success for any organization; however, job performance is dependent on many factors including personal and organizational. The current study aims to investigate this phenomenon concerning the quality of work-life (QoWL).Design/methodology/approachThe study design was quantitative, and a questionnaire was filled by 130 professional librarians based on a convenient sampling technique. The research population was academic information professionals (IPs) serving the university libraries of Lahore, Pakistan. Data were analyzed using SPSS (20.0).FindingsJob career satisfaction is proved a key indicator of JP along with job control and general well-being (GWB). Counterproductive work behavior (CWB), which is a negative behavior, is significantly affected by poor job satisfaction (JS), stress, feelings of unhappiness and low workplace autonomy.Practical implicationsThe study suggests that if poor JS, stress, feelings of unhappiness and low workplace autonomy could be manipulated positively, CWB may be reduced and there are chances to improve the JP of IPs.Originality/valueThis is one of the first attempts that focuses on QoWL and its impact on JP of IPs. The study findings may help leaders and library administration to take employees' friendly decisions to provide a conducive work environment.

scholarly journals PENGARUH KUALITAS KEHIDUPAN KERJA TERHADAP NIATAN BERHENTI KERJA DENGAN MEDIASI KEPUASAN KERJA DAN KINERJA KARYAWAN

2018 ◽  
Vol 11 (1) ◽  
Author(s):  
Indah Handayani ◽  
Edi Purwanto
Keyword(s):  
Job Satisfaction ◽  
Job Performance ◽  
Significant Influence ◽  
Structural Equation ◽  
Turnover Intentions ◽  
Work Life ◽  
Mediating Effect ◽  
Quality Of Work Life ◽  
Quality Of Work

<p>This research aims, while exploring the mediating effect of job satisfaction and job performance,<br />to know and explain how quality of work life influence the turnover intentions at the PT. Bina Karya<br />Prima. Research study samples include 103 of the PT. Bina Karya Prima employees. Data collecting used<br />questionnaires, which were shared directly. Data was analysed using the Structural Equation Model<br />(SEM) with PLS software. Research results show that: (1) job satisfaction has a negative and significant<br />influence on the turnover intentions, (2) job performance has a negative and significant influence on the<br />turnover intentions, (3) job satisfaction has not significant influence on the job performance, (4) quality<br />of work life has not a significant influence on the job satisfaction, and (5) quality of work life has a<br />positive and significant influence on the job performance.<br />Keywords: turnover intentions, quality of work life</p>

Quality of work life and job satisfaction among frontline hotel employees

2015 ◽  
Vol 27 (5) ◽  
pp. 768-789 ◽  
Author(s):  
Jin-Soo Lee ◽  
Ki-Joon Back ◽  
Eric S.W. Chan
Keyword(s):  
Job Satisfaction ◽  
Need Satisfaction ◽  
Work Life ◽  
Lodging Industry ◽  
Quality Of Work Life ◽  
Underlying Structure ◽  
Content Type ◽  
Quality Of Work ◽  
Study Results

Purpose – The purpose of this paper is to achieve three objectives: to investigate perceived quality of work life (QWL) need attributes among frontline employees in the lodging industry, to assess the asymmetric relationships between QWL attributes and job satisfaction (JS) and to prioritize QWL attributes for the effective management of JS. Design/methodology/approach – Data were analyzed using exploratory factor analysis, impact range-performance analysis and impact-asymmetry analysis. Findings – Each QWL attribute showed significant and various asymmetric or linear impacts on JS or job dissatisfaction (JDS). Practical implications – Study results provided critical information for hotel managers to prioritize several attributes, such as safe work place, fair pay, empowerment and effective training, to enhance JS and reduce JDS for frontline personnel. Originality/value – This study sheds light for identifying the underlying structure of QWL and further investigate the asymmetric relationship between QWL attributes and JS/JDS using need satisfaction, self-determination and three-factor theory in the lodging industry.

Marketers' psychological capital and performance

2014 ◽  
Vol 6 (1) ◽  
pp. 36-48 ◽  
Author(s):  
Nguyen Dinh Tho ◽  
Nguyen Dong Phong ◽  
Tran Ha Minh Quan
Keyword(s):  
Job Performance ◽  
Psychological Capital ◽  
Work Life ◽  
Quality Of Work Life ◽  
Content Type ◽  
Quality Of Work ◽  
Mediating Role ◽  
The Relationship

Purpose – Realizing the importance of psychological capital of marketers for their work, the authors aim to investigate the mediating role of quality of work life, job effort, and job attractiveness in the relationship between psychological capital and job performance of marketers in a transitioning market, Vietnam. Design/methodology/approach – To test the mediating role of quality of work life, job effort, and job attractiveness in the relationship between psychological capital and job performance, the authors used a survey data set collected from 696 marketers working for various types of firms in Ho Chi Minh City, Vietnam. Findings – The authors found that psychological capital has both direct and indirect impacts, mediated by quality of work life, job attractiveness, and job effort, on job performance of marketers. Practical implications – The findings suggest that firms should pay attention to psychological capital in their recruiting, training, and development programs. Originality/value – This study documents the mediating role of quality of work life, job effort, and job attractiveness in the relationship between psychological capital and job performance of marketers in a transitioning market, Vietnam.

Psychological Capital, Quality of Work Life, and Quality of Life of Marketers

2011 ◽  
Vol 32 (1) ◽  
pp. 87-95 ◽  
Author(s):  
Tho D. Nguyen ◽  
Trang T. M. Nguyen
Keyword(s):  
Quality Of Life ◽  
Job Performance ◽  
Psychological Capital ◽  
Work Life ◽  
Quality Of Work Life ◽  
Quality Of Work ◽  
Positive Impacts

This study examines the roles of psychological capital (PsyCap) in job performance and quality of work life (QWL) of marketers in a transitioning market, Vietnam. It also investigates the impacts of marketers’ QWL on their job performance and quality of life (QoL). A test based upon a sample of 364 marketers in Ho Chi Minh (HCM) City reveals that PsyCap has positive impacts on both job performance and QWL of marketers. In addition, QWL underlies both job performance and QoL of marketers. These findings confirm the importance of PsyCap in marketers’ work and lives in a transitioning market.

Examining the quality of work life: empirical testing indicators in the public organisation

2021 ◽  
Vol 1 (2) ◽  
pp. 99-111
Author(s):  
Mohammad Reza Zahedy ◽  
◽  
Seyyed Asghar Jafari ◽  
Majid Ramezan ◽  
◽  
...  
Keyword(s):  
Life Quality ◽  
Work Life ◽  
Quality Of Work Life ◽  
Theoretical Research ◽  
Human Resource Managers ◽  
Quality Of Work ◽  
Organisational Effectiveness ◽  
Study Results ◽  
Public Organisations

Purpose: The present study aimed to identify employees’ quality of work life indicators in public organisations and provide necessary context to improve system accountability and employees’ needs in organisations. Research methodology: To identify quality of work life indicators, authors studied theoretical research basics entirely and by considering elites’ ideas, identified main indicators by a descriptive – survey technique. Result: Based on research findings, 15 constituents were identified as work life quality indicators. Research results indicate undesired quality of work life among employees at public organisations. Of identified constituents, Safe and healthy working conditions and organisational conflict are the most important and job satisfaction and Pay/benefits are the lowest important factors. Limitations: The results only extend the understanding of the role of quality of work life in organisational effectiveness and have implications for human resource managers that may not be applicable for other positions. Contribution: The study results help organisations identify the elements that affect the QWL and help them plan to increase organisational effectiveness by increasing employee satisfaction and motivation.

Health care providers' experiences with delivering person centred care in an Integrated Care Program for thoracic surgery patients in Ontario, Canada

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kathy Kornas ◽  
Meghan O'Neill ◽  
Catherine Y. Liang ◽  
Lori Diemert ◽  
Tsoleen Ayanian ◽  
...  
Keyword(s):  
Health Care ◽  
Integrated Care ◽  
Health Care Providers ◽  
Work Life ◽  
Quality Of Work Life ◽  
Care Providers ◽  
Content Type ◽  
Quality Of Work ◽  
Provider Experiences

PurposeThe purpose of this study is to understand health care providers' experiences with delivering a novel Integrated Care (IC) Program that co-ordinates hospital-based clinical services and home care for thoracic surgery patients, including perceptions on the provision of person-centred care and quality of work life.Design/methodology/approachThe authors conducted a process evaluation using qualitative methods to understand provider experiences in the Integrated Care (IC) Program and to identify areas for programme improvement. Study data were collected using a focus group with thoracic surgeons, open-ended survey with home care providers, and semi-structured interviews with lead thoracic surgeons and IC leads, who are nurses serving as the primary point of contact for one consistent care team. Data were analysed using thematic analysis.FindingsThe IC Program was successful in supporting a partnership between health care providers and patients and caregivers to deliver a comprehensive and person-centred care experience. Informational continuity between providers was facilitated by IC leads and improved over time with greater professional integration and adaptation to the new care delivery processes. Differential impacts were found on quality of work life for providers in the IC Program.Originality/valueThis study describes provider experiences with delivering integrated and person-centred care across the hospital to home continuum, which can inform future integrated care initiatives.

Does incivility impact the quality of work-life and ethical climate of nurses?

2020 ◽  
Vol 13 (3) ◽  
pp. 301-319 ◽  
Author(s):  
Yariv Itzkovich ◽  
Niva Dolev ◽  
Moran Shnapper-Cohen
Keyword(s):  
Organizational Climate ◽  
Ethical Climate ◽  
Qualitative Data ◽  
Perceived Quality ◽  
Work Life ◽  
Quality Of Work Life ◽  
Content Type ◽  
Quality Of Work ◽  
The Relationship

PurposeThe purpose of this study is to assess the relationship between incivility and two organizational and personal attitudes, namely, perceived ethical climate and perceived quality of work-life of nurses, in the framework of organizational climate.Design/methodology/approachQuantitative data of 148 nurses working in a medium-sized hospital in Israel were collected. Furthermore, qualitative data were collected through semi-structured interviews with 12 nurses and 14 doctors from the same hospital, constructing a mixed-method approach.FindingsFindings revealed that witnessing or experiencing incivility affected the nurses' perception of the ethical climate of their work unit and their perceived quality of their work-life. Additionally, we found that the relationship between incivility and nurses' perceived quality of work-life was partially mediated through their perceived ethical climate. The qualitative data supported some of the findings.Originality/valueThe article stretches the incivility theory beyond its dyadic boundaries, prominently showing the spillover effect of incivility as an organizational problem. Additionally, it offers some evidence-based support for the multidimensionality of incivility, strengthening the need for a construct cleanup.

Does hotel employees’ quality of work life mediate the effect of psychological capital on job outcomes?

2017 ◽  
Vol 29 (6) ◽  
pp. 1638-1657 ◽  
Author(s):  
Taegoo (Terry) Kim ◽  
Osman M. Karatepe ◽  
Gyehee Lee ◽  
Seungjae Lee ◽  
Kyungsuk Hur ◽  
...  
Keyword(s):  
Turnover Intentions ◽  
Psychological Capital ◽  
Work Life ◽  
Quality Of Work Life ◽  
Equation Modeling ◽  
Frontline Employees ◽  
Content Type ◽  
Quality Of Work ◽  
The Impact

Purpose This study aims to investigate quality of work life (QWL) as a partial mediator of the impact of psychological capital (PsyCap) on service recovery performance (SRP) and turnover intentions (TI). Design/methodology/approach Data were obtained from 288 frontline employees in ten five-star hotels with a one-month time lag in three waves in Busan, Korea. Structural equation modeling was used to assess the direct and mediating effects. Findings As expected, PsyCap heightens QWL and SRP, while it reduces propensity to leave the current organization. QWL partially mediates the association between PsyCap and the two critical outcomes. Practical Implications Management of hotels should recognize the importance of PsyCap and assess candidates’ PsyCap during selection process. Using the PsyCap questionnaire, organizations can select candidates who possess positive personal resources. In addition, hotels may consider the assessment of frontline employees’ PsyCap to ascertain which employees can succeed in challenging situations. It is also important to create a healthy and happy environment where employees are willing to be more productive and contribute more to organizational performance. Originality/value The extant hospitality research is devoid of empirical evidence about the outcomes of PsyCap and QWL such as SRP.

scholarly journals STRUCTURAL EQUATION MODELING BASED EMPIRICAL ANALYSIS: DIRECT AND INDIRECT EFFECTS OF JOB SATISFACTION ON JOB PERFORMANCE IN JORDANIAN FIVE-STAR HOTELS

2020 ◽  
Vol 5 (18) ◽  
pp. 133-151
Author(s):  
Bandar Ersan Alown ◽  
Mahadzirah Mohamad ◽  
Fazida Karim
Keyword(s):  
Job Satisfaction ◽  
Job Performance ◽  
Leadership Style ◽  
Structural Equation ◽  
Work Life ◽  
Quality Of Work Life ◽  
Equation Modeling ◽  
Quality Of Work ◽  
Moderating Role

In order to improve and maintain competitiveness in the hotel sector, the key elements of success must be available, which is headed by an efficient employee, so it is essential that the employees' performance be at its best. This study examined the effect of job satisfaction (JS) on job performance (JP), organisational structure (OS) and leadership style (LS) on (JS), and Quality of work-life (QWL) on (JP) among five-star hotels employees in Jordan. The study also examined the moderating role of quality of work-life on the variable’s relationships. A questionnaire was used as the main instrument for data collection from 430 employees of five-star hotels. Data analysis was conducted with the help of Structural Equation Modelling (SEM) to determine the level of relationships among (JS), (OS), (LS), (JP), and (QWL). According to the obtained findings, there is a positive relationship between JS and QL on JP, and QWL has a partial moderating role in the relationship between JS and JP. The study findings motivate future studies to carry out studies of the same caliber in other sectors of Jordan, and also in other contexts based on different perspectives.

Sign in / Sign up

Export Citation Format

Share Document