Online feedback is an effective way of communication between government departments and citizens. However, the daily high number of public feedbacks has increased the burden on government administrators. The deep learning method is good at automatically analyzing and extracting deep features of data, and then improving the accuracy of classification prediction. In this study, we aim to use the text classification model to achieve the automatic classification of public feedbacks to reduce the work pressure of administrator. In particular, a convolutional neural network model combined with word embedding and optimized by differential evolution algorithm is adopted. At the same time, we compared it with seven common text classification models, and the results show that the model we explored has good classification performance under different evaluation metrics, including accuracy, precision, recall, and F1-score.
Text classification problems via BERT embedding method and graph convolutional neural network
