The Role of Internal Business/IT Alignment and IT Governance for Service Quality in IT Outsourcing Arrangements

2010 ◽  
Author(s):  
Frank Schlosser ◽  
Heinz-Theo Wagner ◽  
Daniel Beimborn ◽  
Tim Weitzel
Keyword(s):  
Service Quality ◽  
It Governance ◽  
It Outsourcing ◽  
It Alignment ◽  
Business It Alignment

The Role of IT Governance and Managing IT Investment on Firm Performance

2021 ◽  
pp. 104-120
Author(s):  
Aboobucker Ilmudeen
Keyword(s):  
Firm Performance ◽  
It Governance ◽  
It Investment ◽  
It Alignment ◽  
Governance Practices ◽  
Performance Context ◽  
Business It Alignment ◽  
Role Of It ◽  
It Practices

Although the multifaceted effects of managing or governing IT have been taken into consideration in both practice and theoretical debate, the mechanism through which these bring firm performance is yet unclear and limited. Drawing on the resource-based theory and the process theory, this chapter aims to systematically review the antecedents of business-IT alignment on the firm performance context. The findings of this study show that the business-IT alignment is derived from IT governance practices and managing IT investment to achieve firm performance. This study proposes that the firm performance cannot be attained by merely investing in IT; instead, firms should focus on effective management of IT practices and strategically align their business and IT strategies.

Business/IT Alignment in Two-Sided Markets

2020 ◽  
pp. 1123-1146
Author(s):  
Yannick Bartens ◽  
Hashim Iqbal Chunpir ◽  
Frederik Schulte ◽  
Stefan Voß
Keyword(s):  
Business Models ◽  
It Governance ◽  
Structural Description ◽  
Bottom Up ◽  
Governance Framework ◽  
It Alignment ◽  
Alignment Process ◽  
Directional Alignment ◽  
Business It Alignment ◽  
Two Sided Markets

Business/IT alignment can be considered a key challenge in IT governance and becomes especially important in IT-heavy and internet based business models. Recent discussions express the need for a bi-directional paradigm for internet based business models. IT governance frameworks support business/IT alignment but mostly follow a business-driven alignment paradigm. We identify characteristics of internet based business models and use the case of streaming to examine how the IT governance framework COBIT 5 can integrate these characteristics under consideration of a bi-directional business/IT alignment process. We reveal that requirements for streaming business models may not be fully covered by the framework. Based on a structural description of internet based business models and the COBIT 5 Goal Cascade, we explain these specific requirements and propose a possible integration of a bottom-up alignment. With this work we provide guidance in the challenge of business/IT alignment for internet based business models and show pathways for IT governance frameworks to better support a bi-directional alignment.

scholarly journals A framework for integrating IT governance and business/IT alignment principles

2009 ◽  
Vol 3 (5) ◽  
pp. 555 ◽  
Author(s):  
Wesley In Der Maur ◽  
Wouter Van Walbeek ◽  
Ronald Batenburg
Keyword(s):  
It Governance ◽  
It Alignment ◽  
Business It Alignment

Business/IT Alignment in Two-Sided Markets

2017 ◽  
pp. 82-111 ◽  
Author(s):  
Yannick Bartens ◽  
Hashim Iqbal Chunpir ◽  
Frederik Schulte ◽  
Stefan Voß
Keyword(s):  
Business Models ◽  
It Governance ◽  
Structural Description ◽  
Bottom Up ◽  
Governance Framework ◽  
It Alignment ◽  
Alignment Process ◽  
Directional Alignment ◽  
Business It Alignment ◽  
Two Sided Markets

Business/IT alignment can be considered a key challenge in IT governance and becomes especially important in IT-heavy and internet based business models. Recent discussions express the need for a bi-directional paradigm for internet based business models. IT governance frameworks support business/IT alignment but mostly follow a business-driven alignment paradigm. We identify characteristics of internet based business models and use the case of streaming to examine how the IT governance framework COBIT 5 can integrate these characteristics under consideration of a bi-directional business/IT alignment process. We reveal that requirements for streaming business models may not be fully covered by the framework. Based on a structural description of internet based business models and the COBIT 5 Goal Cascade, we explain these specific requirements and propose a possible integration of a bottom-up alignment. With this work we provide guidance in the challenge of business/IT alignment for internet based business models and show pathways for IT governance frameworks to better support a bi-directional alignment.

Business/IT Alignment in Two Sided Markets

2014 ◽  
Vol 5 (2) ◽  
pp. 27-43 ◽  
Author(s):  
Yannick Bartens ◽  
Frederik Schulte ◽  
Stefan Voß
Keyword(s):  
Business Models ◽  
It Governance ◽  
Structural Description ◽  
Bottom Up ◽  
Governance Framework ◽  
It Alignment ◽  
Alignment Process ◽  
Directional Alignment ◽  
Business It Alignment ◽  
Two Sided Markets

Business/IT alignment can be considered a key challenge in IT governance and becomes especially important in IT-heavy and internet based business models. Recent discussions express the need for a bi-directional paradigm for internet based business models. IT governance frameworks support business/IT alignment but mostly follow a business-driven alignment paradigm. We identify characteristics of internet based business models and examine how the IT governance framework COBIT 5 can integrate these characteristics under consideration of a bi-directional business/IT alignment process. We reveal that requirements for internet based business models are not fully covered by the framework. Based on a structural description of internet based business models and the COBIT 5 Goal Cascade, we explain these specific requirements and propose a possible integration of a bottom-up alignment. With this work we provide guidance in the challenge of business/IT alignment for internet based business models and show pathways for IT governance frameworks to better support a bi-directional alignment.

scholarly journals An Empirical Analysis of Social Dimension Factors Towards Better IT Service Quality for Malaysian Public Agencies

2018 ◽  
Vol 7 (4.35) ◽  
pp. 596
Author(s):  
Norhafizah Hanzah ◽  
Hidayah Sulaiman
Keyword(s):  
Service Quality ◽  
Technical Assistance ◽  
Social Dimension ◽  
It Services ◽  
Business Decisions ◽  
It Alignment ◽  
It Service ◽  
Business Units ◽  
Business It Alignment ◽  
The Impact

Information technology (IT) has become an important part in enabling business decisions and strategies in organizations. The IT unit established in various organizations is responsible to ensure that different business units receive the expected level of technical assistance which they require. However, in many cases, the common understanding between business and IT is rarely achieved. This leads to the debate on how business and IT can be aligned in ensuring better IT services is provided to the end-users. Hence, there is a need to identify critical social factors that lead to better alignment thus leads to better service quality. This paper aims to conceptualize how business-IT alignment would have the impact to IT services through the social aspects of cognition, shared knowledge, and communication. A model is derived from the findings of the literatures and tested within the domain of the Malaysian agriculture public sectors using quantitative method. Results indicate that there are positive impacts of social dimensions towards business-IT alignment and thus has a significant impact towards IT service quality. This model reveals the insight on the importance of social alignment dimension factors in achieving better IT service quality in government agency setting. 

Sign in / Sign up

Export Citation Format

Share Document