Notice of Retraction: Service Innovation Performance Evaluation in Service Enterprise - Based on Wuhan Telecom Best Tone Center

Purpose The purpose of this paper is to examine, within a context of manufacturing transformation, whether corporate responsibility for employees (CRE) promotes the service innovation performance (SIP) of the firm; whether this effect is mediated by employee innovative behavior (EIB), and how two control mechanisms (process-control (PC) and outcome-control mechanism) moderate the relationship. Design/methodology/approach Drawing on social exchange and control mechanism theory, this paper establishes a conceptual model and adopts a hierarchical regression analysis to examine the model with a sample of 110 manufacturing firms from China. Findings The study finds that CRE positively affects SIP. EIB mediates such effect. Output-control weakens the effect of CRE on EIB, and PC does not impact on the relationship. Practical implications The findings suggest that, facing tremendous pressure in manufacturing transformation, firms must be cautious in treating their employees. Given that EIB is crucial to improving the SIP, and in turn to meet the ever upgrading customer demands, firms ought to actively take responsibilities to protect employees’ interests, and cautiously adopt control mechanisms. Thus employees could be motivated to involve in service innovation actively. This effect not only benefits employees with a sustainable career but also help the firm survive in this tough transformation period. Originality/value This study is one of the first (if any) research that examining the impact of CRE on SIP and EIB. The findings are an extension of the existing research, and show the explanation potential of corporate social responsibility on EIB and SIP in a difficult time such as manufacturing transformation.

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The mediating role of boreout in the effects of mobbing on service innovation performance

Asia Pacific Journal of Innovation and Entrepreneurship ◽

10.1108/apjie-12-2019-0085 ◽

2020 ◽

Vol 14 (2) ◽

pp. 203-213

Author(s):

Fahri Özsungur

Keyword(s):

Social Exchange ◽

Structural Equation ◽

Social Exchange Theory ◽

Service Innovation ◽

Innovation Performance ◽

Equation Modeling ◽

Manufacturing Companies ◽

Content Type ◽

Mediating Role

Purpose The purpose of this paper is to examine the association between mobbing and service innovation performance. In this context, the mediating role of boreout, a new concept in the literature, was examined. Design/methodology/approach This study was conducted with 240 participants recruited in manufacturing companies affiliated with Adana Chamber of Industry in the province of Adana Turkey in November 2019. The research was analyzed by the structural equation modeling method with the social exchange theory basis. Findings Findings revealed that boreout and mobbing were negatively associated with service innovation performance. Mobbing was positively associated with boreout and job boredom. According to the finding of this study, boreout partially mediated the effect of the mobbing on service innovation performance. Originality/value This study reveals the association among mobbing, boreout and service innovation performances of employees of companies operating in manufacturing sector. The findings of this study provide important practical knowledge to businesses and academics regarding the field of management, entrepreneurship and innovation.

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Research on Innovation Performance Evaluation Index System of the Productive Service Industry Cluster Based on the Process of Network Innovation

Advanced Materials Research ◽

10.4028/www.scientific.net/amr.869-870.856 ◽

2013 ◽

Vol 869-870 ◽

pp. 856-859

Author(s):

Liang Hu Xu ◽

Ming Cao ◽

Qing Miao

Keyword(s):

Performance Evaluation ◽

Index System ◽

Service Industry ◽

Industrial Clusters ◽

Innovation Performance ◽

Evaluation Index System ◽

Evaluation Index ◽

Industry Cluster ◽

Performance Evaluation Index ◽

Performance Evaluation Index System

In this paper, from the perspective of network innovative process, we comes up with the basic assumption, that is, the network innovation can promote absorptive capacity of industrial clusters products so as to improve the innovation performance of the enterprises in cluster. On the basis of this, this paper adopts correlation analysis method to verify the influence extent of productive service industry cluster innovation network on innovation performance. Therefore, we find critical influencing factors of network nodes and set up the innovation performance evaluation index system of productive service industry cluster.

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