The application of Kano model in service quality evaluation of B2C e-commerce sites

2011 ◽  
Author(s):  
Shan Miyuan ◽  
Zhang Xuechang ◽  
Zhou Xin
Keyword(s):  
Service Quality ◽  
Quality Evaluation ◽  
Kano Model ◽  
Service Quality Evaluation

scholarly journals A dynamic multi-dimension trust model for information service quality evaluation

2021 ◽  
Vol 187 ◽  
pp. 601-606
Author(s):  
Zhicheng Xu ◽  
Xiang Li ◽  
Wanyin Xiong ◽  
Qixiao Lin ◽  
Jian Mao
Keyword(s):  
Service Quality ◽  
Quality Evaluation ◽  
Information Service ◽  
Trust Model ◽  
Service Quality Evaluation
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