An architecture and implementation for IP Network and Service Quality Measurements

This paper summarizes my papers and books, which reports on studies concerning the performance measurement of SMS and/or Chat services, particularly on mobile networks. In detail, SMS and/or Chat service quality measurements are grouped into two, the first is a measurement that aims to measure the provider's customer satisfaction, performed by the provider for internal purposes, or to report to the regulator, and the second measurement goal is that the provider and/or by the vendor in relation to the quality assurance provided by the vendor to the provider. In detail, the first type of measurement uses a sampling technique with refer to the subjective method, otherwise, the second type performs aggregate measurements with refer to the Signaling Ladder Diagram of the SMS and/or Chat services.

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A Review of Service and E-Service Quality Measurements: Previous Literature and Extension

Journal of Economic and Social Studies ◽

10.14706/jecoss115110 ◽

2015 ◽

Vol 5 (1) ◽

Cited By ~ 3

Author(s):

Emel Kursunluoglu Yarimoglu ◽

Keyword(s):

Service Quality ◽

Previous Literature ◽

Quality Measurements

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Performance Measurement of Telephone Network and Service

10.31227/osf.io/5c7qa ◽

2018 ◽

Author(s):

Sigit Haryadi

Keyword(s):

Quality Assurance ◽

Customer Satisfaction ◽

Service Quality ◽

Performance Measurement ◽

Mobile Networks ◽

Sampling Technique ◽

Ladder Diagram ◽

Telephone Network ◽

Telephone Networks ◽

Quality Measurements

This paper summarizes my papers and books, which reports on studies concerning the performance measurement of telephone networks and services, particularly on mobile networks. In detail, the telephone network and service quality measurements are grouped into two, the first is a measurement that aims to measure the provider's customer satisfaction, performed by the provider for internal purposes, or to report to the regulator, and the second measurement goal is that the provider and/or by the vendor in relation to the quality assurance provided by the vendor to the provider. In detail, the first type of measurement uses a sampling technique to refer to the subjective method, otherwise, the second type performs aggregate measurements to refer to the Signaling Ladder Diagram of the telephone services.

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