Journal of Customer Service in Marketing & Management
Latest Publications

TOTAL DOCUMENTS

130
(FIVE YEARS 0)

H-INDEX

5
(FIVE YEARS 0)

Published By "Informa Uk (Haworth Press, Inc.,)"

1069-2533
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

The Impact of Service Guarantees on Consumers' Assessments of Service Providers

1999 ◽  
Vol 5 (4) ◽  
pp. 1-16 ◽  
Author(s):  
Pamela A. Kennett ◽  
Kenneth L. Bernhardt ◽  
Julie Z. Sneath
Keyword(s):  
Service Providers ◽  
Service Guarantees ◽  
The Impact

Marketing Culture in an Australian Public Sector Service Organisation

1999 ◽  
Vol 5 (4) ◽  
pp. 49-64
Author(s):  
Margaret McNeil ◽  
Stephen Myers ◽  
Douglas Adam
Keyword(s):  
Public Sector ◽  
Service Organisation ◽  
Public Sector Service ◽  
Sector Service

The Marketing Concept in an Academic Setting

1999 ◽  
Vol 5 (4) ◽  
pp. 65-80 ◽  
Author(s):  
Douglas A. Amyx ◽  
Dennis N. Bristow
Keyword(s):  
Marketing Concept ◽  
Academic Setting

Improving Banking Relationships with Small Companies

1999 ◽  
Vol 5 (3) ◽  
pp. 45-56 ◽  
Author(s):  
Mikael Gidhagen ◽  
Carl G. Thunman
Keyword(s):  
Small Companies ◽  
Banking Relationships

Effects of an External Consultant on JIT Implementation

1999 ◽  
Vol 5 (3) ◽  
pp. 1-11
Author(s):  
R. Anthony Inman ◽  
Karen L. Brown
Keyword(s):  
External Consultant
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